HERE

Intern

US-MA-Burlington
Requisition ID
2017-16218
Category
Administrative/Business Suppor

Overview

HERE Technologies, the Open Location Platform company, enables people, enterprises, and cities to harness the power of location. By making sense of the world through the lens of location, we empower our customers to achieve better outcomes from helping a city manage its infrastructure or an enterprise optimize its assets to delivering drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visit http://360.here.com.

 

Responsibilities

What is HERE?

HERE collects, processes and serves out mapping data and services that cover the globe. We are independently operated, and owned by a consortium including BMW, Audi and Daimler. HERE services and data are used by companies such as Amazon, Garmin, Bing, and numerous automotive companies. HERE is a diverse and inclusive workplace, with an international work-force.


MAIN PURPOSE OF THE ROLE:

Working as part of the Service Management team this role will have specific responsibilities for:

 

  • Simplify and Modernize the IT Services with Cloud Based ITSM. Drive Automation and Process Transformation.
  • Automation of the Incident Management workflow using best in class tools in the Industry like Pager Duty and ITSM Service Now.
  • Build an Error Code Database and Integrating with the Monitoring Systems and ITSM.

 

 

What will you learn?

 

  • Gain experience of the core processes needed to manage large scale IT Production Operations.
  • Design, code and integrate systems to drive automation
  • Hands on experience on the best-in-class ITIL based IT Service Management solution, enabling organizations to modernize service delivery on a robust enterprise cloud.
  • Opportunity to work with global teams.

 

 

Qualifications

Desired Qualifications

 

  • Knowledge of the ITIL framework
  • Development, Scripting skills (Java, Python)
  • Oracle, MySql Database exposure.
  • Ability to learn quickly.
  • Excellent inter-personal skills
  • Analytical thinking � Be able to learn how to absorb and analyze large amounts of information
  • Planning � Ability to prioritize changes to accommodate the most important to the business and to ensure there are no conflicts
  • Ability to work in a small team and to assist in the achievement of shared goals
  • The demonstrated initiative, motivation and capability to manage diverse workload effectively and accustomed to seeking solutions
  • Evidence of documentation skills and management information provision
  • Advanced Communication skills including but not limited to the ability to communicate with people of wide-ranging business focus and levels of responsibility.  Ability to express views and reasons for decisions and present findings, investigations and Metrics clearly.

 

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.

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