Software Quality Manager - Agile (m/f)

Job Locations NL-Eindhoven
Requisition ID


HERE, the Open Location Platform company, enables people, enterprises and cities to harness the power of location. By making sense of the world through the lens of location we empower our customers to achieve better outcomes – from helping a city manage its infrastructure or an enterprise optimize its assets to delivering drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visit


Responsible for Quality Systems & Planning activities, reporting to the Senior Manager, Core Map Group (CMG) Quality Systems & Planning. This role is responsible for CMG Quality compliance with industry and customer standards, driving problem identification, resolution and prevention, establishing and meeting Quality Planning goals. The position is based in Eindhoven, Netherlands at one of HERE Technologies’ main offices.


  • Lead, Core Map wide Quality Planning function in conjunction with stakeholders across the organization to identify high-risk programs and to develop/implement mitigation strategies to prevent issues escaping to the customer
  • S/He will implement improvements; maintain, support and enhance HERE's Quality Processes, where applicable based on program FMEAs and risks identified.
  • The Quality Manager drive Ship Authorization and Product Certification activities, containment and preventative processes protecting the customer
  • The role will also be responsible for developing and supporting Quality activities as needed, developing quality processes/standards for projects, supporting process improvement implementation, developing new methods for quality analysis.


  • Work with internal Core Map Teams (Program Management, Product Management, Global Production, Regional Map Content, and Core Map Engineering) to institutionalize process quality systems intrinsic to successfully meeting project requirements.
  • Champion requirements for timely and relevant quality processes across all aspects of the Core Map database and other content to ensure effective escalation processes are in place when process deficiencies and resultant data quality threaten integrity of customer deliverable(s).

 Quality Planning:

  1. Define quality planning requirements for key programs with the use of risk assessments, FMEAs and other tools which determine the most risky programs requiring further mitigation to ensure products meet customer requirements
  2. Drive Ship Authorization process to ensure customer products are delivered without issues
  3. Develop quality methods for new or evolving map production operations processes

 The position has 3 direct reports and is part of a 10-person Quality Systems/Quality Planning organization within Core Map Quality.


  • Quality leader who is not afraid to challenge the status quo and resistance to change while leading a journey for success in continuous improvement and operational excellence
  • Experience working across borders and with all functional areas and business units to ensure timely, profitable and positive customer experiences
  • International experience with globally geographically dispersed businesses
  • Experience in continuous improvement methodologies e.g., Six Sigma, Lean Manufacturing; Statistical Process Control; ISO Standards and Software equivalents
  • Results-oriented with a passion for quality, service and customer satisfaction.
  • Excellent communicator (written and oral).
  • Bachelor’s degree (Master’s Degree preferred) with a minimum 5-8 years proven quality experience, preferably in manufacturing or production environment
  • Intermediate to Advanced office tools (MS Word, Excel, Access, PowerPoint, Visio, Project)
  • Process Audit experience required
  • Six Sigma Blackbelt Certification desired (Green Belt minimum)
  • Some Domestic and International travel (up to 25%)


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