HERE

Site Reliablity Engineer

US-IL-Chicago | US-MA-Burlington | US-WA-Seattle
Requisition ID
2017-18473
Category
Research & Software Developmnt

Overview

HERE, the Open Location Platform company, enables people, enterprises, and cities to harness the power of location. By making sense of the world through the lens of location, we empower our customers to achieve better outcomes from helping a city manage its infrastructure or an enterprise optimize its assets to delivering drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visit http://360.here.com.

Responsibilities

This Site Reliability Engineering position is part of a team transforming the way HERE Technologies implements, deploys, supports and operates software. The focus is on enabling engineering teams with expert guideance and tools to deliver frequent, high quality and reliable components as part of the Open Location Platform

Main Responsibilities

Software Delivery

  • Contribute to application code base and architecture with a focus on optimization for performance, reliability, scalability, security and cost
  • Develop and implement solutions for non-functional requirements using with a focus on broad re-use across system components
  • Implement HERE CI/CD best practices, deployment pipelines and test automation frameworks to enable frequent, high quality releases
  • Define and implement application deployment strategy based on application type

 

Operations

  • Guide and train agile engineering teams to optimize service quality and ensure adoption of operational best practices
  • Ensure the effective capture of application telemetry, logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues
  • Design and develop operational tools and services needed to effectively operate system components
  • Understanding and adherence to HERE operational processes ensuring auditability and compliance with ISO and industry standards (includes Incident, Problem and Change Management)
  • Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost – automating solutions wherever possible
  • Participate as a member of the SRE community to develop tools and services that enable automated operations

 

Support

  • Contribute to documentation required to guide on-call engineers and on-board team members
  • Maintain system wide health and proactively seek out potential issues, address with component teams
  • Proactively and continuously drive system wide quality improvements by undertaking thorough root cause analysis for major incidents with component engineering teams
  • Provide training and coaching in a capacity as Subject Matter Expert to other engineers

Qualifications

  • Previous experience in a similar role at an organization that has adopted the SRE model
  • Software engineering background with a focus on operations and delivery
  •  Production operations and support at scale with a proven track record of maintaining highly available and performant platforms
  • Programming and scripting languages to contribute to application development and automation (e.g., Python, Go, Java, Scala, C / C++)
  •  Practical knowledge of container solutions (e.g., Docker, Kubernetes, Mesosphere)
  • Experience with agile development and Continuous Integration/Continuous Delivery
  •  Source Control Systems (e.g., GIT/Gerrit)
  •  Build tools and platforms (e.g., Jenkins, Maven)
  •  Test framework experience (e.g., JMeter, Cucumber, Selenium)
  •  Deployment pipeline orchestration (e.g., GO)
  •  Knowledge of network concepts and storage platforms
  •  Security best practices (SSH, Certificate management, or standards such as PCI)
  •  Excellent debugging / problem solving skills including ability to investigate and remedy software bugs if necessary 
  •  Preferably experienced with Infrastructure as a Service / Cloud computing (e.g., Amazon AWS, Microsoft Azure, Google Compute Engine, etc.)
  •  Very strong communication and teamwork skills

     

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.

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