HERE

(Sr.) Error/ Defect Manager (Project Management) (m/f)

Job Locations DE-Berlin
Requisition ID
2017-18489
Category
Research & Software Developmnt

Overview

HERE Technologies, the Open Location Platform company, enables people, enterprises,and cities to harness the power of location. By making sense of the world through the lens of location,we empower our customers to achieve better outcomes from helping a city manage its infrastructure or an enterprise optimize its assets to delivering drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visithttp://360.here.com

 

As an Automotive defect manager in our group, you will be responsible for managing the defect backlog and ensuring defects are prioritized and resolved within the target KPIs that are assigned to you for the program team you are part of. This includes accountability for making quality, risks and impact assessments for each defect. 

Responsibilities

  • Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program
  • Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions  only introduced for critical customer requirements
  • Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager
  • Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard
  • Raise the alarm when defect metrics are not being met or bottlenecks in the process exist
  • Responsible for RCA when program targets on defects are not being met
  • Responsible for escalating performance issues when KPI  goals are not being met
  • Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work
  • Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work?)
  • Clean up of invalid JIRA data and status to ensure program KPIs are as correct as possible. This is needed to support the automatic reporting/dashboards
  • Facilitate triage meetings for defects that can’t be triaged by the error manager with the relevant departments
  • Ensure defects are scheduled accordingly and monitor the through put of defect closure
  • Represent your program for the monthly ‘health of program’ review within the delivery team
  • As needed may be asked to present metrics and CD level QMR when topics are related to error/defect stats

Qualifications

 

  • Undergraduate degree required, computer science background is a big plus 
  • Project management experience
  • Sound understanding of complex architectures
  • Good understanding of Waterfall and Agile product development management methodologies.
  • Solid Technical aptitude and strong process thinker
  • Knowledgeable of typical product delivery life cycles and methods to optimize best practices
  • Ability to work cross-functionally but also independently
  • Excellent problem solving and conflict resolution skills
  • Exceptional written and oral communication skills
  • Exceptional multi-tasking ability
  • Knowledge of ISO is a plus
  • Occasional travel

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