HERE

Sr User Researcher

Job Locations DE-Berlin
Requisition ID
2017-18765
Category
Research & Software Developmnt

Overview

HERE is looking for a Sr. User Researcher to join our “Internet of Things” team, and help us define and deliver the next generation location-centric technologies. You represent the voice of the customer towards management and product teams and help understand and utilize research results. You assist product teams in up-front research, ideation, concept and product development. Your responsibilities include conducting customer & user studies, usability testing, coaching product teams and other researchers, and occasionally working with external research agencies. You’ll challenge yourself and others to constantly come up with bigger and better ideas. Our ideal candidate lives and breathes a dedication to articulating the value of user needs and well researched end-to-end user experiences, has proven experience with delivering both B2B and B2C products/solutions, and has worked extensively in international and distributed organizations.

Responsibilities

  • Translate research findings into actionable results. 
  • Closely collaborate with Design, Product and Engineering. 
  • Prepare, organize and execute user & customer research
  • Independently handle research projects & own topical expertise
  • Work with external research agencies
  • Collaborate with a team of user researchers
  • Create solution-oriented deliverables and reports
  • Communicate research results to product and management teams
  • Consult, train and assist product team members in running design studies & run internal workshops
  • Collaborate with external stakeholders and design & run workshops with costumers  
  • Evangelize user-centered design across teams

Qualifications

  • Degree in Human-Computer Interaction, Psychology, Social Sciences, Communication, Marketing, Design or related experience
  • 5+ years’ work experience in user research
  • Demonstrated experience in a b2b / enterprise environment, with a good understanding of the complexity of user research for expert software
  • Experience working with Design, Product and Engineering teams
  • Mix of qualitative and quantitative research experience
  • Superior English skills for both written and oral communication
  • Interest in new technologies & products
  • Passionate about serving the needs of customers and about location-based services
  • Strong ability to translate research findings into actionable insights
  • Hands-on experience in designing and running user research studies and usability tests; good knowledge of other methods and techniques
  • Demonstrated ability to learn and master new domains of expertise
  • Team-player; self-organized, reliant, thinking one step ahead
  • Optional, but not mandatory: experience with web analytics
  • Keen on working within a diverse and international environment

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