Sr Techn Operations Engineer

Requisition ID
Map Data Collection


HERE, the Open Location Platform company, enables people, enterprises, and cities to harness the power of location. By making sense of the world through the lens of location, we empower our customers to achieve better outcomes from helping a city manage its infrastructure or an enterprise optimize its assets to delivering drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visit


A Sr Engineer on the Technical Operations team supporting Core Map Group in HERE is responsible for onboarding, maintaining, and supporting HERE's map building applications and product creation pipeline.




  • Manage and maintain production and pre-production environments used to develop, test, and deliver services/products
  • Take actions to ensure robust and scalable production systems, including patch/upgrade management, enforcing security policies, and optimizing infrastructure
  • OnBoard new applications/Product Types to take new features from Development through delivery and to end customers
  • Proactively identify and drive automation of tasks associated with service delivery
  • Looks for ways to improve the stability, maintenance and high availability of applications & infrastructure that runs applications to support business functions
  • Production Support - Investigation and root cause analysis of software and system defects. Troubleshoot incidents and implement corrective actions
  • Support internal customers and participate in the on-call rotation
  • Work closely with supporting infrastructure groups such as database, storage, and networking teams to troubleshoot issues
  • Work with cross functional teams to ensure service levels are met



TechNical Qualifications

  • 5+ years as a Systems Engineer/Administrator working in a high availability, large scale Linux production environment.
  • Experience with Job Scheduling and workload automation tools like Control-M
  • Experience working with virtualized infrastructure, such as VMWare or Docker
  • Experience with network and storage management and database server administration
  • Experience with the following technologies is needed:
    • System Administration - Linux/Windows
    • Cloud-based tools: AWS
    • Databases: Oracle, Postgres, MongoDB, MySQL
    • Languages/Tools: JAVA, Shell scripting, PUPPET Configuration management
  • Familiar with Mesosphere DC/OS or other container orchestration tool
  • Familiar with Eclipse, Maven, GIT and CI servers (e.g. Jenkins/Hudson, GO, Bamboo)
  • Familar with configuring and using monitoring tools for internal datacenter infrastructure, cloud infrastructure, & containers (Splunk, Nagios, DataDog, & CloudWatch)
  • Experience with standard software development methodologies and practice around Agile and Scrum methodologies

Other Qualifications

Willingness to participate in the team's On-Call rotation and ad hoc support of critical services
Self-initiative with an ability to follow through on commitments made to customers and internal stakeholders
Demonstrated ability to learn new technologies and associated processes quickly
Ability to mentor less-experienced systems engineers in best practices
Graduate degree in Computer Science, Information Science, Operational Engineering, Systems Engineering, or related technical field preferred
Strong English verbal and written communication skills



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