HERE

  • Developer Community Support Java Software Engineer

    Job Locations DE-Frankfurt | FR-Courbevoie
    Requisition ID
    2018-20230
    Category
    Research & Software Developmnt
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?” You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. “Find out more by watching the video below or visiting this link.

     

    The Team

    The Customer Support group is a critical department in HERE, we are working with more than 90% of all HERE Customers, located in 20 countries with an average of 13 years of experience. The Technical Customer support is the Voice of the Customer, focusing on customer usage of the HERE Product Portfolio.

    What's the role?

    The position is mainly located in the HERE Paris or Frankfurt office. Your responsibilities are supporting the community and the customer, training the customer, tracking and reporting customer issues and integrating / testing the HERE location data in all customer Products and the HERE Location cloud. As a Developer Community Support Java Software Engineer you are the voice of the Customer and you will represent the customer to our internal groups. 

     

    What will you do?

    You will be joining a well-established technical customer support organization and taking a key role as we expand our focus to include developer community support, primarily on GitHub and StackOverflow to start. This role will have the benefit of working within a well-established support organization but will also partner closely with HERE’s growing Developer Relations team, supporting their ambitious growth goals for HERE’s developer community.

    • Responsible for Community Support (Github, Stackoverflow and internal channels) for HERE Platforms.
    • Responsible for managing customer needs and expectations internally to ensure internal initiatives reflect customer business and technical requirements.
    • Analyze, debug and resolve customers’
    • Develop and present standard training to customers, including development of proprietary training materials for support of new or existing HERE products.
    • Support HERE Hackathons and customer trainings on demand.

    Who are you?

    As our new team ­ member…

    Skills & Experience

    • Knowledge of HERE's platform.
    • Strong analytical and problem solving skills.
    • Pro-active solution orientated approach towards questions.
    • Willingness to continued learning.
    • Demonstrated ability to work in various cultural environments.
    • Availability domestic and potentially international travel.
    • Strong interpersonal skills, approachable, good listener.

    Qualifications & Education

    • Bachelor’s degree or a minimum of two years equivalent work experience required. (Engineering Degree – preferred).
    • JavaScript, Java, C++, Web development experience is a must 
    • Experience in Scala,  Java8, SQL, Oracle, DBMS is a plus
    • Excellent written and oral skills, including English. Multilingual candidates preferred.

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