• Customer Support Engineer

    Job Locations US-CA-Berkeley
    Requisition ID
    Research & Software Developmnt
  • Who are we?

    Ever shared your location on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.


    Find out more by clicking the video below or go HERE.



    What's the role?

    As a Software Engineer inside the Technical Customer Support division of HERE you will work with a dedicated customer. This opportunity is located in our Berkeley Office and onsite at HERE customer locations.  Your responsibilities are supporting the customer, trouble shouting / debugging on embedded devices, tracking and reporting customer issues and integrating / testing the HERE Location data and the HERE Location cloud. You are the voice of the Customer and you will represent the customer to our internal groups.

    • Supporting the Customer onsite
    • Integrating HERE Software into embedded target devices
    • Testing and debugging the integrated HERE Software on target devices and inside the car
    • Analyzing Customer issues
    • Tracking and Reporting customer issues to the internal teams
    • Review Releases to the customer

    Who are you?

    • Software Engineering degree 
    • You have solid knowledge in C++, QML and Qt
    • You already developed Mobile / Embedded devices
    • Excellent analytical skills
    • Customer Support Experience
    • You are a fast learner with the ability to pick up other software languages. Be pro-active and have motivation to undertake self-learning.
    • You can work to tight deadlines. Customers are number one priority and often this position involves multi-tasking and responding quickly to urgent issues.


    Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.




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