• Sr HR Generalist

    Job Locations US-IL-Chicago
    Requisition ID
    Human Resources
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?  You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.  Find out more by clicking the video below or going HERE.


    Global HR Operations team at HERE is a worldwide team of ~ 30 passionate HR professional spread across 8 countries and 3 regions.  Being first point of HR contact for our employees and managers, our efforts are key ingredients in creating and fostering an engaging and caring HR environment at HERE.  Upholding HERE’s cultural values such as Wining Together, Learning fast, Being True, we collaborate with other HR CoEs while effectively managing employee life cycle processes to ensure delivery of high quality HR services at HERE.  HR Operations team at Amercias region covers US, Canada and Latin American countries.

    What's the role?

    As a member of the Global HR Operations team, the Sr HR Generalist will serve as our employees’ first point-of-contact for questions related to HR policies, processes, tools and benefits. The Sr HR Generalist will also assist with onboarding, offboarding, and special projects as assigned. This role will be responsible for supporting employees in the Americas region (primarily US & Canada).


    Your responsibilities


    • Be a SME on HR processes, policies, tools and benefits and extend appropriate HR support to employees and managers.
    • Respond to employee inquiries and ensure that they are taken to successful resolution.
    • Manage / support HR processes within Hire-to-Retire cycle.
    • Plan and facilitate seamless new hire onboarding (including orientation), creating a positive new hire experience
    • Aid managers and employees in addressing time sensitive requests; conduct root cause analysis to resolve complex employee relations issues. (i.e. progressive discipline, PIPs, and investigations)
    • Be part of HR Project teams in various capacities, in managing various special HR Projects, as assigned – typically in the areas of transformation, process improvement, HR automation, M&A and so on.
    • Build and maintain positive relationships internally and externally and collaborate with all stakeholders to achieve individual and team goals.
    • Manage employee offboarding. Conduct exit interviews and assess information for trends and problem areas.
    • Support location specific site engagement activities including coordination of employee events.
    • Develop an in-depth understanding of operations, assess needs and issues and recommend solutions that result in the organization’s improved performance, working environment, and organizational effectiveness.

    Who are you?

    • Bachelor's degree required HR certification preferred (PHR or SHRM CP).
    • 4-7 years HR generalist experience in a fast paced, high change business environment.
    • Good knowledge of statutory employment laws and best employment practices in United States and Canada.
    • Strong experience in dealing with complex employee relations and progressive discipline issues, conducting investigations, etc.
    • Effective oral and written communication skills. Ability to handle multiple projects/caseload simultaneously.
    • Excellent customer service skills, both internal and external, and ability to develop and foster relationships with customers.
    • Strong attention to detail with excellent prioritization and follow-up skills.
    • Strong presentation skills to effectively deliver training to all levels of employees.
    • Proficient in Microsoft Office applications.



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