• Systems Engineer

    Job Locations US-GA-Alpharetta
    Requisition ID
    Research & Software Developmnt
  • What's the role?

    This role will primarily focus on supporting high availability, robust, and resilient infrastructure in an Applications Services environment, with a focus on automated deployments as well as operational elements of deployed services. The prime directive is to ensure that systems infrastructure operate nominally and any errors reported by monitoring systems are investigated, understood, and resolved, through escalation if necessary. The support would be provided 9-5 M-F, sharing on-call rotation to provide 24x7x365 operations coverage.

    • Contribute to team efforts to render self-service capabilities for internal customers through standardization, engineering, automation, and scale, down & up the service layers
    • Engineer, deploy, and support HERE’s global server fleet and services
    • implement automated server provisioning and system configuration management procedures as part of an IaaS service offering (VMWare-based virtualization platform and bare-metal)
    • Provide Infrastructure representation, subject matter expertise, and assistance for escalations/issues
    • Contribute to planning efforts for disaster recovery, capacity expansion, component upgrading and system hardening
    • Optimization: software runtime, server performance, I/O performance
    • Proactively acts to understand customer needs, offers consultancy, and proposes standards, and engineers’ innovative solutions to empower/enable
    • Creates documentation and training materials for the support responsibilities listed above

    Who are you?

      • B.S. or B.A. degree in any discipline, or comparable 4~7 years of experience in the pertinent technical domain(s).
      • Propensity for standardization and automation. Basic knowledge and experience in scripting languages such as bash, python, ruby, and/or PowerShell. Experience coding to consume REST API is a plus.
      • Good understanding of modern server operating systems (Linux and/or UNIX). Strong experience administrating or engineering for RHEL or its variants (CentOS, OEL) is big plus.
      • Configuration management experience with Puppet or similar frameworks, and hands-on proficiency and experience with automating operating system provisioning and lifecycle, application deployment, and/or service monitoring.
      • Basic knowledge with modern enterprise server hardware architecture and virtualization. Experience configuring, administrating, or supporting UCS hardware is a big plus.
      • Good understanding of distributed computing concepts & implementations, up and down the stacks, such as TCP/IP protocols and service layers.
      • Can effectively multi-task, prioritize, communicate, and deliver with guidance, autonomously as well as part of a larger team



    What Do We Offer?

    • An opportunity to work with extraordinary engineers
    • Challenging problems to solve
    • Work that makes a difference in the world
    • Freedom to decide how to perform your work
    • Variety in the types of projects
    • Feedback so you will know how well you are doing
    • Collaborative, Supportive Colleagues

    Make HERE your destination, we are just getting started.  Apply now!


    Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.


    Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?” You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or visiting this link.




    Our division (POIT) focuses on solutioning, engineering, and operations for various application services and IT offerings for HERE Technologies. Our department (ISIT) provides and enable internal customers with services, solutions, and support focusing on-prem hosting infrastructure and enterprise IT.



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