• PCO Analyst II

    Job Locations AU-Melbourne
    Requisition ID
    Program/Project Management
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.


    The Planning and Central Operations (PCO) team for Oceania is looking for a planning professional who will be based in Melbourne.


    What's the role?

    The Planning and Central Operations Analyst acts as a SME on key operational topics, supporting the Oceania sub-region as first point-of-contact for planning and technical support. In this role, you will be responsible for short-term planning, translating product requirements into operational plans, monitoring the smooth execution of those plans, reporting to stakeholders on progress and applying continuous improvement practices to find efficiencies. You have an ability to detect operational challenges and issues at an early stage of technology/process deployment. You act as a catalyst to collate information from the sub-region to regional teams and other departments, and vice versa. 


    Your main responsibilities include:

    • Managing delivery of defined product areas and operational activities. Translating Product Management requirements into execution plans, forecasting budget and resource needs, and leveraging continuously-evolving content creation technologies and processes
    • Planning, prioritizing and monitoring execution of work within Local Map Operations, Global Content Operations and Data Acquisition and Community teams, communicating a clear vision of the required outcomes
    • Vigilantly understanding the state of defined products, and the impact of new processes and data acquisition upon those products
    • Implementing effective communication and information sharing. Participating in and hosting regular meetings with Regional and Sub-Regional teams, along with maintaining operational reviews with senior leaders
    • Contributing to the map maintenance strategy, including sub-regional drive and data acquisition planning and identifying improvement opportunities in maintenance practices, data coverage and/or completeness
    • Effectively participating in key initiatives and programs as assigned across the sub-region and interface with direct manager on objective, timing and budget. Tracking and reporting on program effort
    • Developing, reviewing, approving (or supporting approvals) documentation for processes and technology
    • Troubleshooting problems and issues within areas of responsibility particularly those involving technology management, processes, planning and training

    Who are you?

    First and foremost, as the successful candidate, you will demonstrate that you can embrace our HERE culture and values. HERE employees are encouraged to act with eagerness and fearlessness, to engage others with trust, integrity and respect, to give back to society, to be responsive and flexible to stay ahead of emerging technologies and to win together as one united team.


    To be a strong contender for this role you possess the following qualifications, skills and abilities:

    • Undergraduate degree 
    • 5+ years of relevant planning, customer management or project management experience
    • Experience with JIRA and performing an Agile "Product Owner" role 
    • Effective communication skills and ability to work cross-functionally with different audiences and stakeholders
    • Strong ability to investigate, challenge and compile information, and consolidate into a summary or proposal
    • Ability to view and interpret spatial data and have some experience in a GIS role.
    • Ability to operate with self-initiative and solve problem in dynamic situations
    • Ability to deal with uncertainty and ambiguity



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