HERE

  • Sr Software Engineer

    Job Locations KR-Seoul
    Requisition ID
    2018-21674
    Category
    Research & Software Developmnt
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.

     

    Our Technical Customer support team is looking to hire a senior software engineer in Seoul. This is the team that provides specialised technology support to our customers after a sale has been completed.

    What's the role?

    As the Senior Software Engineer you will be responsible for providing specialist product support to HERE customers that are using our products.  You will have strong customer focus, experience of software development and a desire to learn and become a subject matter expert.

     

    As a Software Engineer inside the Global Technical Services division of HERE you will work to become a product expert providing second-line support to our customers. The position is mainly located within the HERE offices, but from time to time you will be required to visit our Customers.

    Your responsibilities include:

    • Supporting HERE customers remotely and on-site
    • Analyzing, testing and debugging Customer software issues
    • Tracking and reporting customer issues to the internal teams
    • Training the customer in HERE products
    • Acting as the Voice of the Customer within HERE - you will represent the customer to our internal groups.
    • Review Releases to the customer
    • Continuous learning to become a subject matter expert in a sub-set of the HERE products

    Who are you?

    You are a fast learner with an ability to pick up multiple software languages. You like working under tight deadlines and you put the customers as the number one priority.

    You also possess the following skill sets and competencies:

    • Undergraduate degree in Computer Science, Computer Engineering, Software Engineering or Electrical Engineering
    • 3-5 years of software development experience
    • You have experience in software development and integration
    • You have strong knowledge in Java, JavaScript and Web Development
    • English and Korean language skills, both written and oral.
    • You have prior experience in supporting external customers or clients.
    • You have strong analytical skills and are a team player

    #LI-AC1

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