• Head of Operations - Software Development

    Job Locations US-IL-Chicago
    Requisition ID
    Research & Software Developmnt
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?”  You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.  Find out more by clicking the video below or going



    HERE enables people, enterprises and cities around the world to harness the power of location and create innovative solutions that make our lives safer and more efficient. We transform information from devices, vehicles, infrastructure and other sources into real-time location services that play a key role in how we move, live and interact with one another.


    HERE is packed with smart people from around the world. Our offices foster an open environment where good ideas are encouraged and embraced. There's also plenty of flexibility within the company, options for achieving an ideal work/life balance and various other extras on offer.


    The Head of Operations role is part of the Business Planning and Operations leadership team for Platform, which is the organization leading all aspects of data and information, processes, portfolio analysis strategic projects and quality initiatives alignment, required to ensure Platform's success.


    This is a highly visible position and you will operate as a strategic partner to our senior leadership team in running major transformation initiatives to drive the necessary change and shift towards a new business operating model to help HERE become the Open Location Company.

    What's the role?

    The Head of Operations is responsible for supporting the Platform conducting all aspects of business, Operations and Processes, Measurements and improvements. We are looking for knowledge in all areas of strategy and business operations, including problem solving, process improvement, quantitative analysis, executive communication, and capability building. You will communicate recommendations to senior-level executives, roll-up your sleeves to help drive implementation, and track project impact:

    • Carry-out and support the Platform business unit's vision, mission, and values by providing high quality, data-driven, business operations, and administrative support to achieve a sustainable, efficient, and effective organization
    • Drive Platform wide transformation initiatives focused on alignment with market best practices
    • Lead reporting for organizational and operational topics inside Platform
    • Lead the establishment and definition or alignment of KPIs at all levels of Platform and communicate their status to senior and executive management
    • Orchestrate and lead process frameworks in the Platform area, to ensure harmonization and alignment with central activities being executed by Transformation Office
    • Participate in cross-functional initiatives and working teams as required at a decision-making or contributor level.  Drive on operational and business process improvements
    • Liaise with respective teams inside BP&O to support, and at times drive, the establishment of end-to-end repeatable business operational processes to unlock business value and engrain capabilities in the organization
    • Establish Dashboards where portfolio and operational data can be stored and fetched upon request

    Who are you?

    Ideally you have 10+ years of experience in fast-moving work environments, demonstrating both excellent business and operational acumen:


    • Bachelor degree in STEM studies or Finance. MBA appreciated
    • 2-5 years of experience with a management consulting firm, or equivalent experience in business operations, program/project management, or similar positions in a fast-growing technology company
    • Strong process development and process management experience, with demonstrated process optimization delivering business value
    • Strong program management background, including demonstrated experience in driving cross-functional program execution and escalation resolution
    • Effective change management skills
    • Strong relationship building, influencing, communication, and facilitation skills
    • Experience working in highly distributed organizations in companies with global reach


    What do we offer?


    • An opportunity to work with extraordinary developers
    • Challenging problems to solve
    • Work that makes a difference in the world
    • Freedom to decide how to perform your work
    • Variety in the types of projects
    • Feedback so you will know how well you are doing
    • Collaborative, supportive colleagues


    Make HERE your destination, we are just getting started. Apply Now.


    HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.




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