• Sr Business Process Analyst

    Job Locations IN-Navi Mumbai
    Requisition ID
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?” You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. “Find out more by watching the video below or visiting this link.





    The Senior Business Process Analyst is part of the Global Content Operations (GCO) Learning Initiatives Team responsible for implementing key initiatives/Strategic Projects  like Knowledge Management. Knowledge Management is a system that helps us easily create/capture knowledge, evaluate it, search/retrieve it, share it and demise it.


    What's the role?


    As a Sr. Business Process Analyst you will be playing a critical role throughout start to end in implementation of knowledge Management that will be implemented in CMS (Drupal/sharepoint….etc). Few of the key responsibilities you will have to perform in this role are as follows.


    • Lead/contribute the development of a knowledge management strategy and associated implementation plan
    • Lead/contribute to the development and execution of the KM Governance Plan·       
    • Develop a comprehensive mapping of KM information sources and knowledge, including processes and tools
    • Create an approach for guiding on going analyses needed to address observed KM gaps and for identifying opportunities for innovation, process, procedure and policymaking/adjustments
    • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflict
    • Serve as a liaison between Business and Developer to assist or gather business requirements needed for system modifications, enhancement and implementation



    Who are you?


    Most often the most knowledgeable person on a project team in the field of analytics and application of analytics to support decision making.You are able to carry out work independently based on collaboration with relevant Subject Matter Experts/Managers. In addtion you also have:


    • Bachelor level degree and 6+ years of experience in related field.
    • Practical Knowledge of CMS (Drupal/sharepoint)
    • Experience in Implementation of Knowledge Management.
    • Experience in application of Six-Sigma methods, Agile Methodologies & SDLC is preferred.
    • Superior analytical and critical thinking skills led with ability to manage the details while maintain focus on key issues.


    What we offer


    HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on delivery of company´s strategic goals and the freedom to decide how to perform your work.We will support you in delivering your day to day tasks and achieving your personal goals and develop your skills. Personal development is highly encouraged at HERE. You can take different courses and trainings at our online University and join cross-functional team projects within our Talent Platform.



    Make HERE your destination, we are just getting started.  Apply now!


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