HERE

  • Project Quality Leader

    Job Locations IN-Navi Mumbai
    Requisition ID
    2018-21961
    Category
    Quality
  • Who are we?

     

    Ever checked in somewhere on social media? Ever tracked your online orders?” You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. “Find out more by watching the video below or visiting this link.

     

     

     

    This position is part of Quality and Continual Improvements team. Quality and Continual Improvements team which is a 55 member team globally, is critical to success for creating best location content within HERE’s core map group. Team has specialized skills in QMS deployment & Maintenance, Customer Escalation management (8D & RCA), driving Lean culture, running lean Six Sigma & innovations program within Global Content Operations team. 

     

    What's the role?

     

     

    As a Project Quality Leader (PQL) you will providing expert business analysis on projects and product quality and to provide input for product and process reengineering within Global Content Operations.  This position will utilize advanced analytical and problem solving techniques to lead project teams to develop and implement quality process and improvement.  You will be working with division stakeholders within the organization to coordinate activities as they relate to processes and operating models. In this role you will : 

     

    • Construct workflow charts and diagrams by studying system capabilities and writing specifications.
    • Prepare technical reports by collecting, analyzing and summarizing information and trends.
    • Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making.
    • Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
    • Review/analyze data operations quality results and undertake trend analysis and root cause analysis
    • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
    • Apply advanced analytical and problem-solving techniques to lead process improvement efforts. Recommend controls by identifying problems.
    • Facilitate/lead root cause analysis for customer complaints. Develop and implement improvement actions to help reduce customer complaints. Drive implementation of corrective and preventive actions and monitor trends during implementation for effectiveness review
    • Drive capture of best practices and undertake knowledge sharing session for wider implementations
    • Drive development/enhancement of quality and related management initiatives for enhancing global production performance

     

    Who are you?

     

    An enthusiastic Quality professional with a Bachelor degree and at least 4 years of relvant work experience. Furthermore, you have;

    • Six Sigma Green Belt Certification.
    • Experience with Quality Control Systems and Tools (e.g. Statistical Process Control) strongly desired.
    • Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner
    • Strong analytical and problem solving skills and experience with implementation and administration of Quality Assurance metrics and processes
    • Open for Global travel (2-4 trips per year or as required)

     

    What we offer

     

    HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on delivery of company´s strategic goals and the freedom to decide how to perform your work.We will support you in delivering your day to day tasks and achieving your personal goals and develop your skills. Personal development is highly encouraged at HERE. You can take different courses and trainings at our online University and join cross-functional team projects within our Talent Platform.

     

     

    Make HERE your destination, we are just getting started.  Apply now!

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