• Lead Software Engineer (m/f)

    Job Locations DE-Frankfurt | DE-Berlin
    Requisition ID
    Research & Software Developmnt
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?” You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going HERE.




    We are looking for a Lead Software Engineer (m/f) based in our Frankfur office, to provide technical product support to our customers using the maps, traffic, Software Development Kit.  The successful applicant will have strong customer focus, experience of software development and a desire to learn and become a subject matter expert (SME) of the broad range of HERE Products and services. Your main responsibility is to be accountable for driving Customer Sucess and Satisfaction.

    What's the role?

    In this role, you are the go-to technical expert on HERE software products, guiding the regional support teams, providing second-level technical support and analyzing, testing and debugging software issues reported by the Customers. You enjoy sharing knowledge and feel confident guiding and training customers in understanding the benefits of HERE technical assets, leveraging new features and implementing timely updates to all support channels with technical solutions. You have a positive attitude and a problem solver who can easily build and mantain relationship with HERE product groups and participate in internal HERE technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domains of expertise.


    Besides, these are some of the further challenges of your role:

    • Provide direct technical expertise for opportunities in one or multiple domains of knowledge
    • Seek and collate feedback to shape online community management practices and product ideation within OLP, as well to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the customer)
    • Track and report customer issues to the internal teams
    • Assist in definition of and specification of usability and serviceability enhancements
    • Stay sharp and share your knowledge, nurturing and expanding you technical rediness


    Who are you?

    You have a degree in Computer Science, Computer Engineering, Electrical Engineering, Operations Research or equivalent required and gathered at least 8 years of work experience. As a natural communicator, you are a good listener and have excellent oral presentation skills incl. the ability to simplify complex thoughts/ideas. You enjoy team work in a collaborative environment

    • Outstanding interpersonal and communication skills (both oral and written) for appropriate interaction across all management levels
    • Strong Java, JavaScript and Python experience (web development)
    • Proven track record of establishing and maintaining strong cross-team working relationships and collaboration
    • Strong soft skills including active listening, diplomacy, dispute resolution, negotiation
    • Fluent in English, both written and oral.

    What we offer


    • An opportunity to work with extraordinary developers

    • Challenging problems to solve

    • Work that makes a difference in the world

    • Freedom to decide how to perform your work

    • Variety in the types of projects

    • Feedback so you will know how well you are doing

    • Collaborative, Supportive Colleagues









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