HERE

  • Lead Software Engineer Customer Success m/f

    Job Locations DE-Frankfurt | FR-Courbevoie | DE-Berlin
    Requisition ID
    2018-22030
    Category
    Research & Software Developmnt
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going 360.here.com.

     

     

    HERE enables people, enterprises and cities around the world to harness the power of location and create innovative solutions that make our lives safer and more efficient. We transform information from devices, vehicles, infrastructure and other sources into real-time location services that play a key role in how we move, live and interact with one another.

     

    HERE is packed with smart people from around the world. Our offices foster an open environment where good ideas are encouraged and embraced. There's also plenty of flexibility within the company, options for achieving an ideal work/life balance and various other extras on offer.

     

    This position is a part of the Customer Support group and we are working with more than 90% of all HERE Customers, located in 20+ countries. The technical Customer Support is the 'Voice of the Customer', focusing on customer usage of the HERE Product Portfolio.

    What's the role?

    You will become our technical expert of our brand-new Open Location Platform (OLP) and be building out quality support for customers including developers using our portal, GitHub, StackOverflow, AWS SAR, and other associated entry points for HERE OLP.

    • Train and assist customers in understanding the full breadth of OLP functionality, by leveraging new features and implementing timely updates to all support channels
    • Analyzing, testing and debugging software issues reported by the Customers, tracking and reporting customer issues to the internal teams
    • Develop custom content and execute the communications and audience engagement plans for OLP customer support including online communities
    • Recommend and execute engagement tactics, including incorporating community into internal engineering forums (bringing our development teams closer to the customer), communications strategies, annual conferences and events
    • Seek and collate feedback to shape on-line community management practices and product ideation within OLP
    • Provide feedback to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the customer)

    Who are you?

    To be successful in this exciting position ideally this describes you:

     

    • Degree in Computer Science, Computer Engineering, Electrical Engineering, Operations Research or equivalent are highly welcome
    • Reliable technical experience of which 5+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing role are your base
    • Expert coding skills in and passionate about Java (highly beneficial) and Scala (very nice to have). Python and other scripting languages a big plus
    • Experience in developing highly scalable, real-time streaming and batch processing systems (CEP and technologies such as Fink, Storm, Spark, Kafka, Cassandra, etc.) will help you also
    • Unix/Linux expert that has worked in AWS; experience with TDD and BDD using JUnit and JBehave/Cucumber would be great assets
    • You are capable of working highly independently with regular engagement and direction from the management, great communication skills

     

    What do we offer?

     

    • An opportunity to work with extraordinary developers
    • Challenging problems to solve
    • Work that makes a difference in the world
    • Freedom to decide how to perform your work
    • Variety in the types of projects
    • Feedback so you will know how well you are doing
    • Collaborative, supportive colleagues

     

    Make HERE your destination, we are just getting started. Apply Now.

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