This is not a classical Customer Support role but an opportunity to continuously develop your technical acumen and become one of the center pieces of our Customer Success supporting activities.
As the lead software engineer you contribute to the Customer success by suggesting and executing engagement tactics, including recommendations on the strategic technical direction to maintain the customer environments healthy using HERE standard products and offers.
We are looking for enthusiastic individuals with a strong IT background and sound understanding of software design and development involving mapping technologies, map content, geocoding, navigation, GPS, routing, positioning, local search, tile rendering and traffic. Passion about Unix/Linux, AWS with EC2/ECS, S3, ELB, SNS/SQS, CloudWatch, Java and Scala technologies are key for this role.
You will be successful in this role by:
What do we offer?
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Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going 360.here.com.
HERE enables people, enterprises and cities around the world to harness the power of location and create innovative solutions that make our lives safer and more efficient. We transform information from devices, vehicles, infrastructure and other sources into real-time location services that play a key role in how we move, live and interact with one another.
HERE is packed with smart people from around the world. Our offices foster an open environment where good ideas are encouraged and embraced. There's also plenty of flexibility within the company, options for achieving an ideal work/life balance and various other extras on offer.
This position is a part of the Customer Support group and we are working with more than 90% of all HERE Customers, located in 20+ countries. The technical Customer Support is the 'Voice of the Customer', focusing on customer usage of the HERE Product Portfolio.