• Lead Software Engineer Customer Success m/f

    Job Locations FR-Courbevoie | NL-Eindhoven
    Requisition ID
    Research & Software Developmnt
  • What's the role?

    This is not a classical Customer Support role but an opportunity to continuously develop your technical acumen and become one of the center pieces of our Customer Success supporting activities.


    As the lead software engineer you contribute to the Customer success by suggesting and executing engagement tactics, including recommendations on the strategic technical direction to maintain the customer environments healthy using HERE standard products and offers.


    We are looking for enthusiastic individuals with a strong IT background and sound understanding of software design and development involving mapping technologies, map content, geocoding, navigation, GPS, routing, positioning, local search, tile rendering and traffic. Passion about Unix/Linux, AWS with EC2/ECS, S3, ELB, SNS/SQS, CloudWatch, Java and Scala technologies are key for this role.

    Who are you?

    You will be successful in this role by:


    •  A degree in Computer Science, Computer Engineering, Electrical Engineering, Operations Research or equivalent are highly welcome
    • Reliable technical experience in technical pre-sales, technical customer support, technical consulting or similar customer facing role are your base
    • Expert coding skills in and passionate about Java (highly beneficial) and Scala (very nice to have). Python and other scripting languages a big plus
    • Experience in developing highly scalable, real-time streaming and batch processing systems (CEP and technologies such as Fink, Storm, Spark, Kafka, Cassandra, etc.) will help you also
    • Unix/Linux expert that has worked in AWS; experience with TDD and BDD using JUnit and JBehave/Cucumber would be great assets
    • You are capable of working highly independently with regular engagement and direction from the management, great communication skills


    What do we offer?


    • An opportunity to work with extraordinary developers
    • Challenging problems to solve
    • Work that makes a difference in the world
    • Freedom to decide how to perform your work
    • Variety in the types of projects
    • Feedback so you will know how well you are doing
    • Collaborative, supportive colleagues


    Make HERE your destination, we are just getting started. Apply Now.



    Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going



    HERE enables people, enterprises and cities around the world to harness the power of location and create innovative solutions that make our lives safer and more efficient. We transform information from devices, vehicles, infrastructure and other sources into real-time location services that play a key role in how we move, live and interact with one another.


    HERE is packed with smart people from around the world. Our offices foster an open environment where good ideas are encouraged and embraced. There's also plenty of flexibility within the company, options for achieving an ideal work/life balance and various other extras on offer.


    This position is a part of the Customer Support group and we are working with more than 90% of all HERE Customers, located in 20+ countries. The technical Customer Support is the 'Voice of the Customer', focusing on customer usage of the HERE Product Portfolio.


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