HERE

  • Sr. Technical Customer Support Engineer

    Job Locations CN-Beijing
    Requisition ID
    2018-22472
    Category
    Sales & Business Development
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world

    What's the role?

    You will be part of Technical Customer Support team within the Sales organization. You will be responsible for delivering high level of satisfaction for HERE customers and supporting the Sales organization with HERE SDK, APIs and HERE Map & Contents, in particular Positioning.

    Your responsibilities

    • Work to tight deadlines. Customers are number one priority and often this position involves multi-tasking and responding quickly to urgent issues.
    • Support high profile customers compiling HERE navigation maps & Platform.
    • Support Sales by implementing demo and example applications in Pre-Sales/Post Sales activities to meet Sales goals
    • Support Sales of different verticals (Automotive, Enterprise, Consumer) in Pre-Sales/Post Sales activities
    • Participate in field tests with customers when required.
    • Manage customers issues efficiently, effectively and up to the highest standards
    • Analyze and resolve customers map compilation and API issues

    Who are you?

    You will be a strong candidate for this role if you possess the following skills and competencies :

     

    • Software Engineering/ IT degree (or equiv.)
    • Java & JavaScript skills
    • SQL(Oracle, SQLServer, PostgreSQL, MySQL or SQLite) skills
    • Support/Consulting experience
    • Knowledge in Android or iOS development
    • Strong communications skills . Requires daily interaction with external/internal customers via phone, email and face-to-face.
    • Ability to work to tight deadlines. Customers are number one priority and often this position involves multi-tasking and responding quickly to urgent issues.
    • Good command of English & Mandarin (written, spoken)

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