HERE

  • Customer Solution Manager - Consumer Tech

    Job Locations Other | US-IL-Chicago | US-MA-Burlington
    Requisition ID
    2018-22756
    Category
    Sales & Business Development
  • What's the role?

    As a HERE Solution Manager focused on Consumer Tech, you will cut across our Product Teams, Customer Industry Teams, Solution Architecture Teams, and others to manage the full lifecycle of HERE Customer Solutions that are applicable to Consumer industries (Including but not limited to Retail, CPG, Banking, Insurance, and Real Estate).  You’ll inject a customer-first, solution-centric point of view into product development plans and roadmaps, work with Solution Architecture and Customer Industry Leads to ensure that underlying reference products and holistic customer solutions are realized in-line with market imperatives, and work across our highly matrixed product, sales, and support organizations to drive solution scalability and profitable top-line growth.

     

    MAIN RESPONSIBILITIES

    • Voice of market & requirements definition
      • Translate customer jobs to be done as defined in partnership with solution architects into internal business cases & feature/capability requirements for product & engineering teams
      • Identify how existing products and technology assets connect to potential solutions, and identify gaps/needs for product improvements and/or new product capabilities as needed for successful solution development
      • Define additional dependencies to ensure competitive solution offering e.g. partner capabilities, professional services’ needs – and associated technical requirements
    • Priority management & justification
      • Serve as primary liaison with product and engineering teams as part of on-going business case reviews and justification – helping manage trade-offs as necessary
      • Ensure holistic and vertical integration dependencies across product and engineering teams are clearly identified and defined as part of accountability model for product teams
      • Partner with cross-industry solutions managers and peer customer organization teams to articulate broader value-propositions and needs where necessary
      • Manage holistic and deal-level solution business case/justifications; ensure solution-level profitability and overall contribution to product/portfolio profitability
    • Go-to-market (incl. route to market considerations)
      • Own and manage solution lifecycle and gate (solution phase development) deliverables, including consideration for ‘solution readiness’ definitions – e.g. pricing & commercial readiness, collateral & training, competitive insights, route-to-market (channel/partner options)
      • Define gate deliverables as part of solution lifecycle
      • Co-ordinate and facilitate gate review readiness and deliverables as part of HERE’s lifecycle management and stage-gate milestones
    • Solution lifecycle management
      • Oversee all aspects of solution development & deployment; working closely with relevant product managers to align underlying product and component roadmaps
      • Manage solution from inception through production, implementation and post-implementation phases of solution management
      • Continually assess solution competitiveness and relevance & develop new strategies to improve the solution as necessary
      • Identify end-of-life (EOL) milestones and appropriate sunsetting processes
    • Industry expertise
      • Typically, a subject-matter-expert (SME) in specific industry or market segment e.g. Automotive, Transportation & Logistics, Consumer Technology, Public Sector or Tech/Media/Telco
      • Keeps up to date with new industry and technology trends in order to maintain skill set and overall effectiveness

    Who are you?

    You are an energetic, collaborative, insightful person who has a unique understanding of Consumer industries and can apply that to your work with cross functional teams at HERE.

     

    REQUIREMENTS

    • Education:
      • Undergraduate degree required
      • Degree in Computer Science, Computer Engineering or Management Information Systems preferred, alternatively education in Business Administration (Masters in Business Administration preferred)
    • Work Experience:
      • 6 – 9 years of successful experience in SW solutioning & management either in platform/cloud or professional services, sales or customer organizations.
      • Experience in building business cases and using ROI modeling
      • Understanding of contemporary and vastly used technology concepts such as SOAP, REST, GraphQL
      • Candidate has direct experience working in and with Agile development teams and Product Development Life Cycle
      • Working knowledge in disruptive technology concepts: AI, machine learning, Big Data & Analytics and Autonomous Driving
      • Strong partner orientation – readily identifies and qualifies partner needs and opportunities -and works well with internal product and engineering teams
      • Working knowledge of SW development principles (including CI/CD, DevOps; customer requirements)
      • Proven track record in delivering large-scale solutions to market
      • Experience cooperating in complex deliverables across multiple disciplines, including engineering, production, subcontractors, marketing, sales, & distribution, and at varying positions in the value chain
      • Ability to operate in highly distributed teams
      • Ability to with across functional teams, manage issues cross-functionally and remotely
      • Proven ability to interface with all levels in HERE and customers; to manage up, down, and across effectively
    • Industry Experience:
      • Prior technical product development and/or solution management experience, preferably gained in a cloud engineering and platform environment
      • Prior work within a consumer industry (Retail, CPG, Financial Services, Real Estate, etc.)
    • Competencies
      • Excellent skills in communication and messaging, relationship building and networking for appropriate interaction across all management levels.
      • Demonstrated ability to influence others (persuasion) and strong value selling and negotiation capabilities to achieve a preferred business scenario (e.g. win-win)
      • Experience in motivating cross functional teams
      • Building sustainable and well documents architectures

    Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.

     

    #VP-LI

    Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?  You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. 

     

    Find out more by clicking the video below or going HERE.

     

    This role is a key member of the Consumer Tech team within the America’s Customer Organization.  The Consumer team is chartered with expanding HERE’s business across three critical elements – the Consumer Verticals (including Retail, Financial Services and Corporate Real Estate initially), HERE America’s Partner Reseller and the America’s Inside Sales team.  The team is extremely collaborative and given the growth potential across the three segments posed for significant growth in 2018 and beyond.  The strategy in the Consumer Verticals is particularly exciting. Historically, this segment has been under penetrated in leveraging Location Services and

     

    HERE is now making a strong investment to build out this team. The team’s focus is on building value based relationships with key buying centers and Enterprise customers across the Consumer space. It will leverage a customer centric sales methodology to bring value to both our Customers and HERE. The upside for this team and this role is tremendous.

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