• Customer Solution Manager

    Job Locations Other
    Requisition ID
    Sales & Business Development
  • What's the role?

    • Voice of market 
      • Identify how existing products and technology assets connect to potential solutions, and identify gaps/needs for product improvements and/or new product capabilities as needed for successful solution development.
    • Priority management
      • Serve as primary liaison with product and engineering teams as part of on-going business case reviews and justification.
      • Partner with cross-industry solutions managers and peer customer organization teams to articulate broader value-propositions and needs where necessary.
    • Go-to-market 
      • Own and manage solution lifecycle and gate (solution phase development) deliverables, including consideration for ‘solution readiness’ definitions.
      • Co-ordinate and facilitate gate review readiness and deliverables as part of HERE’s lifecycle management and stage-gate milestones.
    • Solution lifecycle management
      • Manage solution from inception through production, implementation and post-implementation phases of solution management.
      • Continually assess solution competitiveness and relevance & develop new strategies to improve the solution as necessary.
      • Identify end-of-life (EOL) milestones and appropriate sunsetting processes.
    • Industry expertise
      • Keeps up to date with new industry and technology trends in order to maintain skill set and overall effectiveness

    Who are you?

    To be in successful in this role:

    • Undergraduate degree in Computer Science, Computer Engineering or Management Information Systems preferred, alternatively education in Business Administration (Masters in Business Administration preferred)
    • 6+ years of successful experience in SW solutioning & management either in platform/cloud or professional services, sales or customer organizations.
    • Experience in building business cases and using ROI modeling
    • Understanding of contemporary and vastly used technology concepts such as SOAP, REST, GraphQL
    • Working knowledge in disruptive technology concepts: AI, machine learning, Big Data & Analytics and Autonomous Driving
    • Strong partner orientation – readily identifies and qualifies partner needs and opportunities -and works well with internal product and engineering teams
    • Proven track record in delivering large-scale solutions to market
    • Prior technical product development and/or solution management experience, preferably gained in a cloud engineering and platform environment

    What Do We Offer?

    • An opportunity to work with extraordinary engineers
    • Challenging problems to solve
    • Work that makes a difference in the world
    • Freedom to decide how to perform your work
    • Variety in the types of projects you work on
    • Feedback so you will know how well you are doing
    • Collaborative, Supportive Colleagues

    Make HERE your destination, we are just getting started.  Apply now!

    Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.




    Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?” You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going HERE.



    As a HERE Sr Sales Solution Manager, you will cut across our Product Teams, Customer Industry Teams, Solution Architecture Teams, and others to manage the full lifecycle of HERE Customer Solutions.  You’ll inject a customer-first, solution-centric point of view into product development plans and roadmaps, work with Solution Architecture and Customer Industry Leads to ensure that underlying reference products and holistic customer solutions are realized in-line with market imperatives, and work across our highly matrixed product, sales, and support organizations to drive solution scalability and profitable top-line growth. 


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