HERE

  • IT Service Desk Tech Support Specialist m/f/x

    Job Locations DE-Berlin
    Requisition ID
    2018-22854
    Category
    Information Technology
  • Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going 360.here.com.

     

     

    HERE enables people, enterprises and cities around the world to harness the power of location and create innovative solutions that make our lives safer and more efficient. We transform information from devices, vehicles, infrastructure and other sources into real-time location services that play a key role in how we move, live and interact with one another. HERE is packed with smart people from around the world. Our offices foster an open environment where good ideas are encouraged and embraced. There's also plenty of flexibility within the company, options for achieving an ideal work/life balance and various other extras on offer.

     

    We are looking for an IT Service Desk Technical Support Specialist m/f/x in Berlin to provide first-level and second-level end-user technical support including installation, maintenance and support of software and client workstations.

    What's the role?

    You will be busy with mainly following tasks:

     

    • Performing a wide array of onsite problem determination and resolution processes of desktop hardware and software
    • Diagnose and report networking and systems problems. Work with Information Services staff to resolve support issues.
    • Establish, monitor and analyze performance metrics to ensure clients' needs are properly met
    • Install new/ rebuild existing PC’s configure hardware, peripherals, services, settings, directories, storage, among others
    • Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment

    Who are you?

    To be successful and enjoy this job, you bring

     

    • Relevant work experience in the tasks above
    • Knowledge of Windows and iOS, PC hardware technologies and common applications
    • Knowledge of basic network concepts
    • Analytical and problem-solving abilities
    • Developed professional customer-focused orientation

     

    Please note that this job is initially limited to 6 months, but has good possibilities to be prolonged to indefinite working contract.

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