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The Business Operations Manager will report to the Head of Operations within Platform BPO & Quality. The Operations team is responsible for conducting all aspects of governance, measurement and reporting, process framework ownership, and operational improvement initiatives. We are looking for knowledge in the areas of business operations within a software engineering environment, including problem solving, process improvements, quantitative analysis, product development and executive communication. The candidate must be able to communicate recommendations, roll-up your sleeves to help drive implementation, and track project impact.