• Business Operations Manager - Platform BPO

    Job Locations US-IL-Chicago
    Requisition ID
    Business & Strategic Planning
  • What's the role?

    • Drive operational excellence throughout the Platform organization
    • Provide a leading role in creating processes, tools, & reporting frameworks for transparency and data driven decision-making within Platform
    • Responsible for driving individual topics within the Platform Governance Model (e.g. Evolve Product Development Processes, Performance Dashboard)
    • Orchestrate and lead process framework development in the platform area, to ensure harmonization and alignment with central activities executed by Transformation Office
    • Participate in cross-functional initiatives and working streams as required at a decision-making or contributor level
    • Liaise with respective teams inside BP&O to support, and at times drive, the establishment of end-to-end repeatable business operational processes to unlock business value and engrain capabilities in the organization 

    Who are you?

    • Relevant BA in software or engineering (STEM studies), Operations, or Supply Chain, MBA is a very strong plus
    • 8+ years of experience in fast-moving, ambiguous work environments, demonstrating both excellent technical, business and operational know-how
    • Prior experience working in management consulting desired
    • Strong technical acumen, including prior experience with Software Development Lifecycle, Agile methodology / SAFE, etc., use of management tools such as Jira also preferred
    • Process development and process management experience, with demonstrated process optimization delivering business value
    • Strong relationship building, influencing, communication and facilitation skills
    • Creative, smart thinker, with a proven ability to scale steep learning curves quickly. Structured problem solving and change management skill set

    Make HERE your destination, we are just getting started.  Apply now!


    Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.



    Who are we?

    Ever checked in somewhere on social media? Ever tracked your online orders?” You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going HERE.



    The Business Operations Manager will report to the Head of Operations within Platform BPO & Quality. The Operations team is responsible for conducting all aspects of governance, measurement and reporting, process framework ownership, and operational improvement initiatives. We are looking for knowledge in the areas of business operations within a software engineering environment, including problem solving, process improvements, quantitative analysis, product development and executive communication. The candidate must be able to communicate recommendations, roll-up your sleeves to help drive implementation, and track project impact.


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