HERE

  • Sr Software Engineer

    Job Locations US-IL-Chicago | US-CA-Berkeley
    Requisition ID
    2018-23033
    Category
    Research & Software Developmnt
  • What's the role?

    The Sr Software Engineer is accountable for driving Customer Success and Satisfaction, and providing technical product support to Customers using the HERE Products and Services, maps, traffic, SDK. The successful applicant will have strong customer focus, experience of software development, and a desire to learn and become a subject matter expert (SME) of the broad range of HERE Products and services.

     

    • Support the regional support teams by providing second-level technical support within a global team
    • Analyzing, testing and debugging software issues reported by the Customers
    • Work on technical consulting assignments within the Customer
    • Train and assist customers in understanding the benefits of HERE technical assets, by leveraging new features and implementing timely updates to all support channels
    • Build and maintain relationships with the HERE product groups
    • Tracking and reporting customer issues to the internal teams
    • Assist in definition of and specification of usability and serviceability enhancements
    • Provide feedback to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the customer)
    • Continuously nurture and expand your technicalreadiness

    Who are you?

    • Undergraduate degree in Computer Science, Computer Engineering, 
    • 5+ years of relevant technical experience of which 2+ years in technical pre-sales
    • High technology B2B or B2B2C experience preferred
    • Work with the HERE mapping technologies teams to learn and support map content, geocoding, navigation, GPS, routing, positioning, local search, tile rendering and traffic is a big plus
    • Technical application solution selling experience with preference towards Cloud applications and services
    • Experience in Java and Web development experience
    • Experience in SQL Database: Oracle, MS SQL Server or PostgreSQL
    • Experience working with mobile application developments
    • AWS hands-on experience
    • Worked with CI/CD processes and tools such as Git, Gerrit, Jenkins, GoCD.

     

    What Do We Offer?

    • An opportunity to work with extraordinary engineers
    • Challenging problems to solve
    • Work that makes a difference in the world
    • Freedom to decide how to perform your work
    • Variety in the types of projects you work on
    • Feedback so you will know how well you are doing
    • Collaborative, Supportive Colleagues

    Make HERE your destination, we are just getting started.  Apply now!

    Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.

     

    #LI-KE1

    Who are we?

    Ever shared your location on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.

     

    Find out more by clicking the video below or go HERE.

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