This position requires hands-on on SW development and trouble shooting issues reported by our Customers. The interview process includes a practical exercise where the coding and trouble shooting skills of the candidates will be evaluated.
As the Lead Technical Support Engineer you are an experienced support engineer with a pre-sales/post sales mindset and ensure the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. You will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments. You have strong customer focus, establish close relationships with the Customer, product management and sales, and are a subject matter expert of the broad range of HERE products and services
Your main responsibilities include:
We are looking for hardworking individuals with a strong IT background and sound understanding of software design. Real passion for Unix/Linux, AWS with EC2/ECS, S3, ELB, SNS/SQS, CloudWatch, Java and Scala technologies are key to succeed.
You are a good fit for this role if you possess the following skills, competencies and experience:
What do we offer?
HERE is packed with smart people from around the world. Our offices champion an open environment where good ideas are supported and accepted. There's also plenty of flexibility within the company, options for achieving an ideal work/life balance and various other extras on offer.
Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going HERE.