You have the opportunity to join a great team, where you will be part of around 10 people. The team is distributed over Europe with a larger contingent in Germany. As a team you jointly support our EMEA customers both in the automotive domain and customers in our other focus areas.
What’s the role:
You as our next Lead Technical Support Engineer (TSE) are an experienced support engineer with a pre-sales mindset, and ensures the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. Your focus will be a large German Automotive player.
You ensure Customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal here departments. The Lead Technical Support Engineer has strong Customer focus, establishes close relationships with the Customer, product management and sales, and is a subject matter expert of the broad range of here products and services.
You embrace and encourage knowledge sharing. You participate in internal technical communities and externally through events, blogs, whitepapers, and articles for your domains of expertise. You continuously nurture and expand your technical readiness. Furthermore, your responsibilities can be divided in 2 large topics:
What do we offer?
Our culture is founded on openness, teamwork and honesty, with colleagues who are forward-thinking in their field, resilient and above all, strive for the best. One team, where everyone makes a difference and everyone is heard. We offer a very interesting compensation package always taking personal development and a healthy work-life balance in consideration. HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Up for the challenge? We are looking forward to receiving your application.
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HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
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