This role can be based in Germany, Netherlands, Poland, France, Spain or Portugal.
HERE Technologies is looking for a Lead Technical Customer Support Engineer (Full Stack) with a passion to support and guide customers implementing exciting use cases in the areas of autonomous driving, road safety, IoT, logistics last mile delivery, etc. In this role you will guide the customer, for instance in designing the best self-learning algorithm to detect road obstacles on the road and have the self-driving vehicle adapt its speed, route, and maneuver. You will be working with the engineering teams of our customers and guide them through a sequence of technical enablement sessions ranging from the initial product training to the requirements gathering, providing them with implementation and deployment best practices to high level advisory services and educate about our products and solutions. You are passionate about customer success and deliver amazing experiences. The ideal candidate possesses a growth mindset, strong hands- on technical orientation, is excited about learning new technologies and loves sharing knowledge with others.
A HERE Lead Technical Customer Support Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution.
This position requires hands-on on SW development, troubleshooting and technical support ticket resolution expertise. The interview process includes a practical exercise where the coding and trouble shooting skills of the candidates will be evaluated.
The below requirement list may seem extensive. Don't hesitate to apply if you're missing a few! If you're a client facing engineer, we would like to talk to you!
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HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch Video