HERE

Business Operations Manager II

Job Locations FI-Tampere
Requisition ID
2022-61889
Category
Strategy & Business Operations

What's the role?

Manager, Business Operations

 

In Location Services, we build highly scalable, best-in-class quality, global suite of Location Services, leveraging HERE Platform. Developers use Location Services APIs standalone or in combinations to build location aware applications across industries.

HERE Location Services provides a versatile offering of over 100 services, which get annually 540B requests and this usage grows with a very healthy rate. 

The Business Operations team drives our cost efficiency, customer focus, quality, and our ways of working and governance across the full Location Services team. As part of the Business Operations team, we are now looking for an experienced Business Operations Manager to join on our business growth journey.

 

Responsibilities:

  • Drive our performance by establishing systematic tracking of our KPIs. Collaborate across teams to gather data and inputs. Ensure that key processes across location services are monitored and improved.
  • Manage selected cross-team projects, related to our R&D Operations and/or Business Metrics, building plans and seeing them through across our teams.
  • Work on improvement projects with goal of alignment of our ways of working, delivering fast results and getting to automated solutions whenever possible.
  • Systematic follow-up of above activities, in collaborative manner, distilling information, adapting approaches to reality, addressing any blockers, and reporting transparently.
  • Through the above, the role has key impact on our planning and operations enabling fact-based management and helping us to systematically improve.

 

Who are you?

You enjoy working in a virtual team setup, having lot of contributors, who you build a fluent and collaborative working relationship with. Possessing strong written and verbal communication skills, you love to take initiative and have the ability to systematically drive key activities forward. You also have background in software business / management, and understand what it takes to deliver SW products / services. To be successful in the role, you have:

  • BSc or MSc degree in Computer Science, Information Technology or equivalent
  • 5+ years of experience in management of software delivery or other managerial roles
  • Project management skills to make and execute plans for improvement, certification such as Prince2 or PMP is a plus.
  • Hands-on experience on documentation of processes, process improvement and using collaboration tools such as confluence
  • Ability to work with systems, such as Jira, Tableau, and ability to quickly learn more 
  • Familiarity with Agile development, continuous integration, error management, incident management, root cause analysis
  • Your character combines high motivation and self-initiative with collaborative working style
  • Your English communication skills, both written and spoken, are fluent
  • You have experience and understanding of quality systems, audits, and what it takes to be compliant with standards such as ISO 9001

Who are you?

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

 

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch Video

 

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