HERE

Sr IT Operations Engineer

Job Locations IN-Bangalore
Requisition ID
2022-62211
Category
IT & Operations

What's the role?

Main responsibilities 

  • Subject MATTER EXPERT FOR support delivery of CRM, Quoting, Subscription and Billing FEATURES
  • Be recognized as a functional expert in the CRM, Quoting, Subscription and Billing domain to support Incidents and debugging EFFORTS.
  • Provide guidance and leadership to support teams and peers around areas of expertise.
  • Review and/or create required technical documents for application.
  • Create, track and improve service metrics.
  • Communicate with stakeholders of different (development and sales) teams (referred to as user management).
  • Troubleshoot customer/Internal Billing issues using ZUORA, SPLUNK AND SQL DB queries.
  • Co-ordinate with different teams for detail RCA’s on critical bugs with billing systems

Who are you?

  • Strong knowledge of support processes, willing to work in 24x5 engagement for web based applications which are hosted at multiple data centres and on cloud.
  • Possess technical knowledge and has the ability to apply those skills to business impacting problems.
  • Strong problem-solving, analytical and troubleshooting abilities.
  • Experience in tools like splunk or grafana, postman or swagger
  • Exposure to technology like kubernetes, docker, aws would be an added advantage
  • 3+ years support experience in linux, webserver, appservers and database.
  • Good to have salesforce, zuora or equivalent saas solutions would be an added advantage
  • Experience handling billing domain issue to support incidents and debugging efforts.
  • Experience in implementing new salesforce objects, workflow rules, custom layouts, and other zuora customizations would be an added advantage
  • In-depth knowledge of the zuora data model and related configuration features would be an added advantage
  • Deep expertise of the crm e2e saas landscape, especially related to the lead to cash process

 

What we offer?

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Who are we?

Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going HERE.

 

As a sr it operations engineer, you will be responsible to be sme for here billing platform. he should own and drive technical and process improvements. the person is expected to work as individual contributor and lead the support group based on the business requirement. this position reports to it operations engrg manager II.

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