IT Operations Engineer II

Job Locations IN-Bangalore
Requisition ID
IT & Operations

What's the role?

  • Resolve Production Issues Within The Stipulated Sla Period.
  • Learn New Services Quickly And Transfer The Knowledge To Peers And Team Members.
  • Provide Support For Improvement Activities On Both Technical And Non-Technical Aspects Of Support.
  • Review And/Or Create Required Technical Documents For Application.
  • Involve In The Major Incidents Towards Resolution By Liasing With Multiple Stakeholders In A Multi Geographic Environment.
  • Immediately Raise Issues Or Risks Towards The Successful And Timely Completion Of Deliverables

Who are you?

  • Graduate in any discipline.
  • Strong knowledge of support processes, Willing to work in 24x7 engagement for web based applications which are hosted at multiple Data Centres.           
  • Possess technical knowledge and has the ability to apply those skills to business impacting problems.
  • Strong Problem-Solving, analytical and troubleshooting abilities.                                                 
  • Experience in monitoring tools and ticketing systems.
  • Strong interpersonal skill.
  • Overall 2+ years experience in Production Support of web applications and with multiple dcs.              Experience In Linux, J2ee, Webserver, Appservers and Database
  • Passion for delivering 24x7 service availability.
  • Desirable:

Knowledge Or Experience In

  • Catchpoint, Nagios, Jira



HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.


At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch Video



As a IT Operations Engineer II, You Will be responsible to Provide Application Monitoring And Support Of One Or More Services Which Are In Production. The Person Is Expected To Work As Individual Contributor After Taking The Relevant Knowledge From Team Members. He Can Contribute The Process And Service Improvement. This Position Reports To It Operations Engrg Manager I.


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