As a Sr IT Operations Engineer, you will be responsible for incident management process to resolution. You will also log and categorize recurring incidents to improve incident management protocols. To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. The job also demands handling multiple major incidents simultaneously and thus interacting with multiple stakeholders. Another aspect of this job is continuous improvement of self and operations team with focus on quality of incident management support. This position reports to IT Operations Engrg. Manager II.
ITIL Certification, Good Knowledge In Ticketing Tool And Reporting
What we offer?
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by clicking the video below or going HERE.