Senior IT Business Analyst

Job Locations PL-Krakow | Other
Requisition ID
Strategy & Business Operations

What's the role?


HERE Platform Business Operations team is seeking a Senior IT Business Analyst to lead projects that create efficiencies, supporting strategies for continuous improvement to our Go-to-Market sales processes; and any efforts to reduce the time sales personnel spend on administrative tasks.



  • High degree of autonomy
  • Creative in problem solving
  • Organized
  • Strong communicator
  • Impact on decision making


  • Targeting improvements and managing projects for various systems, tools, and processes including but not limited to:
    • Collect and document business requirements
    • Translate business requirements into solution directions in collaboration with the DEVOPS team
    • Assist in development and execution of UAT plans
    • Communicate progress to project stakeholders
    • Produce end-user documentation to outline system functionality
    • Support local implementation of global programs together with teams in Region.
    • Provide input and put forth ideas for systems’ design and improvements
  • Develop relationships and processes with sales stakeholders including finance, regional sales operations, products and global sales operations to identify and address issues
  • Identify operational issues, gaps in processes and systems, and drive timely resolution
  • Prepare ad hoc analysis & participate on projects as needed

Who are you?

  • Degree in engineering/technical/Business field is ideal
  • At least 5+ years’ experience in sales/marketing planning, systems/tools, or a sales/marketing operations
  • Experience of Salesforce platform is a must
  • Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)
  • Project management and/or business process management certification or equivalent experience would be nice
  • Experience working with global teams

In order to feel comfortable in this role you would need the following capabilities 

  • Strong understanding of Agile based development practices and Sprint planning strategies.
  • Strong analytical and communication skills
  • Ability to juggle multiple tasks at once, and adeptly move from one to another
  • Ability to deal with a diverse segment of stakeholders – sales, IT, finance, products
  • Ability to work in a fast-paced environment and meet deadlines
  • Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
  • Ability to communicate and manage change
  • Comfortable working closely with both Sales and IT


Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.


At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch Video



As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.


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