As a Senior Customer Program Manager for Automotive OEM (Map Making & Software Solutions), you will be responsible for overseeing the planning, execution, and delivery of complex customer-facing projects focused on map-making and software solutions for automotive applications. This role requires a deep understanding of automotive customer needs, navigation systems, digital maps, and related software solutions, ensuring projects are delivered on time, within scope, and budget. You will act as a key liaison between customers, internal teams, and stakeholders to drive program success and build strong, lasting relationships.

Key Responsibilities:

Program Leadership & Management:

• Lead and manage multiple customer programs in the automotive sector, focusing on map-making and software development.
• Oversee the entire project lifecycle, from initiation to completion, ensuring timely delivery and high-quality outcomes.
• Develop detailed project plans, timelines, and milestones to ensure that program objectives are clearly defined and met

Customer Relationship Management:

• Serve as the primary point of contact for automotive customers, managing their expectations, addressing concerns, and ensuring satisfaction throughout the program.
• Develop and nurture strong relationships with key stakeholders, including OEMs, suppliers, and other automotive partners.
• Ensure alignment between customer needs and internal capabilities, driving customer success and long-term partnerships.

Cross-functional Coordination:

• Collaborate closely with internal teams (e.g., engineering, product management, and sales) to ensure the successful development and integration of map-making and software solutions.
• Coordinate cross-functional resources and resolve any conflicts or issues that may arise during program execution.

Risk & Issue Management:

• Identify potential program risks and proactively develop mitigation strategies.
• Monitor project performance and resolve any issues or roadblocks that could affect program delivery.

Budget & Resource Management:

• Manage program budgets, ensuring all activities are completed within financial constraints.
• Allocate and optimize resources effectively to meet project goals and customer needs.

Reporting & Documentation:

• Provide regular status updates, reports, and presentations to both internal leadership and customers.
• Maintain comprehensive documentation of program activities, decisions, and outcomes for future reference and improvement.

Continuous Improvement:

• Identify opportunities to enhance program management processes, tools, and methodologies to improve efficiency and effectiveness.
• Stay up to date with industry trends, emerging technologies, and best practices related to automotive navigation systems and software solutions.

Required Qualifications:

Experience:

• Minimum of 7-10 years of experience in program or project management, preferably in the automotive or software industry.
• Proven track record in leading large-scale customer programs in the automotive sector, particularly related to map-making, navigation systems, or software solutions.
• Strong background in customer relationship management and program delivery.

Education:

• Bachelor's degree in Business, Engineering, Computer Science, or a related field (Master’s preferred).
  

Skills & Competencies:

• Deep understanding of automotive navigation systems, mapping technology, and software development processes.
• Strong leadership, communication, and interpersonal skills, with the ability to manage and influence cross-functional teams.
• Excellent problem-solving and decision-making abilities.
• Proficient in program management tools and methodologies (e.g., Agile, Scrum, Waterfall).
• Ability to work under pressure, manage multiple projects simultaneously, and meet deadlines.
• Familiarity with OEM and Tier 1 supplier relationships is a plus.
• Experience working with global automotive clients and managing international programs.
• Knowledge of the latest trends in digital mapping, autonomous driving, and connected vehicle technologies.
• German language skills is a plus

What we offer:

• A great work-life balance
• Hybrid model of work
• Challenging problems to solve
• Collaborative and encouraging colleagues
• Opportunities to learn, grow and develop: company hackathons, technical talks, and trainings
• Regular feedbacks
• 30 paid vacation days
• Flexible working hours
• Competitive salary plus bonus
• German language course
• Employee wellness programs and life-coaching sessions 
• Diverse team of fantastic & talented people from 60+ countries worldwide.
• Brown bag talks, team events, BBQ on the rooftop and more!

                                                           Change is HERE. Apply Now!                                           #LI-MM3 #LI-HYBRID

Our culture is founded on openness, collaboration and honesty, with colleagues who are brilliant in their field, helpful, resilient, loyal and strive for the best. One team in that everyone makes a difference, and everyone is heard.

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.