This global role shall consist of:

• Strategic System Administration: Oversee the comprehensive management and maintenance of the Coupa platform, including advanced user access controls, system configurations, and updates.
• Advanced Support and Troubleshooting: Provide expert-level technical support to users and stakeholders, resolve complex issues and ensure high system availability and performance.
• Process Optimization: Lead initiatives to identify and implement process improvements, leveraging best practices to enhance procurement efficiency and effectiveness.
• Training and Mentorship: Develop and deliver advanced training programs for users together with the Global Process team. Maintain detailed documentation of system configurations and procedures.
• Integration Leadership: Collaborate with IT and other departments to manage and optimize the integration of Coupa with other business systems, ensuring seamless data flow and process alignment.
• Compliance and Security Oversight: Ensure the Coupa system adheres to company policies and industry regulations, maintaining robust data security and compliance standards.
• Reporting: Provide data intelligence support for the Procurement team, stakeholders and senior management by creating and maintaining reports, dashboards and analytics.

MAIN RESPONSIBILITIES

Administration of the platform:

• Support of the P2P system, ongoing configuration and integration support of the configured system, and support for all Coupa upgrades.
• Support the various processes and actions to be carried out by stakeholders whilst using the tool.
• Maintain system data and access including, users, approvers, vendors.
• Escalate performance and functional issues with Coupa vendor product support.
• Review patch releases by Coupa and work with HERE IT and super user groups to evaluate impact within the application and across integrations.
• Actively identify opportunities to leverage Coupa functionalities to improve efficiency.
• Serve as a subject matter expert of the Coupa platform, performing user training and maintaining procedural documentation.

Reporting/Data Analytics:

• Be a resource to assist the Coupa community in the development of ad-hoc/regular reports or queries using various tools. This will require the ability to understand data structures and analyze data retrievals.
• Maintain Master Data taxonomy in the application - Table maintenance (Sourcing Categories).
• Develop Sourcing analytics in the Coupa platform to support the Sourcing team and HERE stakeholders.

EXPERIENCE

• 6+ years of hands-on configuration and daily administration experience with the platform Coupa.
• Project management experience in the Procurement software landscape, preferably with Coupa.
• Experience with complex system integrations and data migration.
• Experience in change management and driving user adoption of new Procurement tools and technologies.
• Must have worked in e-procurement modules such as Procure, Invoice, Pay, Sourcing, Contract, Supplier Management, Analytics, Expense management, integration with major ERP’s preferably PeopleSoft.
• Deep understanding of Source to Pay process.
• Experience in Master Data Load and Data Handling (Extraction/Transformation/ Manipulation) is preferred but not a must
  
  
• Strong experience with user acceptance testing (UAT)
• Strong people skills to support users effectively
• Strong analytical skills geared towards troubleshooting
• Must be able to work in a complex and fast-paced environment
• Must be proficient with Microsoft Office Suite – Excel, Word, and PowerPoint
• Must have effective interpersonal skills and judgment to handle sensitive and confidential information and situations
• Must have strong English verbal and written communication skills
• Proactive and innovative attitude
• Self-directed, self-motivated and capable of working with little supervision
• Ability to apply logic and make sound judgements.

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch Video