We are seeking a dynamic Sr. Sales Operations Manager to expand our technical customer support portfolio and collaborate with our Sales team across different regions. This role is pivotal in identifying new opportunities, building strong relationships, and ensuring our team is equipped to deliver exceptional support.

Key Responsibilities:

• Develop and manage a pipeline of prospects and new opportunities for the Technical Customer Support (TCS) team.
• Collaborate with Sales leaders to generate pipeline opportunities and expand existing relationships.
• Innovate and build new TCS portfolio items based on global needs identified by the Sales team and customers.
• Enable Sales teams to promote and sell the full breadth of TCS support and packages to new and existing customers.
• Provide sales support materials, conduct product demonstrations, and participate in client meetings.
• Understand pricing structures and enable Sales to negotiate contracts effectively.
• Address customer queries and concerns efficiently during the presales stage, ensuring excellent communication and customer experience.

You are a high-energy, self-motivated individual with a passion for driving success and have most of the following:

• Over 10 years of experience in technical account management, customer success, or technical support.
• Proven ability to engage with senior executives within large customers and partners.
• Strong understanding of the software development lifecycle.
• Excellent negotiation, interpersonal, and presentation skills.
• Creative thinker with a proactive approach to problem-solving and innovation.
• Bachelor’s degree in engineering, business, or related fields.

What do we offer?

• Be part of a fast-growing organization at the exciting intersection of automotive and location intelligence.
• Work in a collaborative environment that values innovation and inclusion.
• Contribute to solutions that have a positive impact on people's lives.

Apply Now and be a part of our journey to create a better, more connected world.

The expected base salary range for this position is $154,000 to $220,000 per year. Actual compensation will be based on factors such as skills and experience. This role is eligible for a sales incentive plan with a target of 20% of base salary. Final payouts depend on individual and company performance 

Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off & leave policies.   

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.