This role supports HERE's Customer Success and Technical Support operations by optimizing workflows, enhancing dashboards, and driving process improvements. It involves cross-functional collaboration to implement automation and standardization while continuously developing technical expertise and contributing to team knowledge sharing.

Operations Support

• Maintain and improve workflows and configurations within ServiceNow, Gainsight, and JIRA

• Monitor system performance and update dashboards

• Provide daily support and troubleshooting for ServiceNow-related issues

Process Improvement, Standardization, & Automation

• Enhance operational efficiency within global sales operations through improved tools, training, and process management.

• Identify automation opportunities and optimize performance.

• Document and refine operational processes

Cross-Team Collaboration, Technical Growth, and Continuous Improvement

• Collaborate with cross-functional teams to meet business needs

• Translate requirements into system updates and improvements

• Expand knowledge of tools like ServiceNow, Gainsight, Jira Service Cloud, and GenAI

• Share insights and contribute to team learning

Independent & Global Impact

• Operates with urgency and a proactive mindset, often independently with moderate supervision

• Functions as an individual contributor in a global role, partnering across teams

• Influences team-level decisions and contributes to quality, efficiency, and project outcomes

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or related fields.
• 5+ years of relevant technical experience, including 2+ years in CRM and Sales Operations.
• Jira Service Management and Tableau expertise is preferred
• Excellent team player with the ability to work within a collaborative and cross functional environment.
• Creative, resourceful, and innovative problem solver.
• Great communication skills (including active listening and comprehending requirements).
• Preferred experience in high-tech B2B or B2B2C environments.
• Ability to teach and implement best practices.
• Strong analytical skills with the ability to manage multiple projects.
• Healthy skepticism and curiosity – seeks feedback with an open mind and strives for deeper understanding through data
• Self-starter with curiosity and data-driven decision-making skills.
• Proven track record of establishing and maintaining strong cross-team working relationships and collaboration
• Outstanding communication and interpersonal skills across all management levels.
• Ability to work under pressure and navigate ambiguity.
• Strong soft skills, including active listening, negotiation, prioritization, and time management.
• High attention to detail and analytical mindset.
• Fluent in English (written and spoken)

What Do We Offer?

• Challenging problems to solve
• Work that makes a difference in the world
• Freedom to decide how to perform your work
• Variety in the types of projects you work on
• Feedback so you will know how well you are doing
• Collaborative, Supportive Colleagues

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.