Main Responsibilities

• Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.

You are passionate about customer success, excited about learning new technologies and someone who loves sharing knowledge with others.

• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Full-Stack developer skills: front-end, back-end, database, software design, webservices, microservices.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) required.
• Proficiency with networking concepts such as DNS, HTTP, SSL, OSI Model, and TCP/IP.
• Solid experience with SQL, ArcGIS, Oracle, DBMS is required. Experience with spatial databases is a plus.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Incident and escalation management experience in 24/7 mission critical systems.
• Strong problem-solving, analytical & troubleshooting abilities including Log & Data analysis in multi-user, high availability platforms.
• Degree in Computer Science, Electrical Engineering, or related fields.
• Self-starter and proven record of executing in fast-moving, cross-functional environments.
• Excellent oral and written communication skills (technical and non-technical) in English.

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be working in direct contact with customers to help them solve location business problems and accelerate value derived from HERE’s products and services. The ideal candidate is passionate about customer success, excited about learning new technologies and loves sharing knowledge with others. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.