This role is part of the global Finance and Control team. This team consists of subject matter experts in corporate finance, business finance, accounting, treasury and taxation. These professionals partner with HERE’s stakeholders with fact–driven insights that drive business performance and decisions which ultimately create value to our shareholders. As Sr Financial analyst you will become part of the global Finance and Control team based in Mumbai. You will be an integral part of process innovation and implementation and drive HERE’s finance function further down the path of automation and reporting excellence. You will have the opportunity to help create and implement new reporting, forecasting and planning practices as a key member of the new corporate finance center of excellence. In this role, you and the global corporate finance team will implement best in class methods for the forecasting of key business drivers. You will partner with a fast paced and high performing finance team to ensure we meet our short-term and long-term objectives. You will also interact on an ongoing basis with Accounting, Sourcing, Treasury and business finance leaders in addition to other cross-functional teams located across the world. The key responsibilities and expectations of this role are as follows: Serve as key contributor within a central hub of business group reporting to HERE’s leaders and internal stakeholder while partnering with business finance leaders to implement best in class solutions that drive greater transparency and business insights across HERE Help to Implement best-in-class reporting financial models that enable standardization and automation; historical and current year fact-driven analysis will be the foundation of what you and others on your team will practice every day   - Ensure the organization has a robust cost estimating process in place to meet business requirements and in line with quality standards - Support continuous improvement through cost engineering techniques and processes, identifying inefficiencies and cost optimization opportunities - Analyze and identify key areas of improvement and apply cost estimation techniques to drive cost reductions and aid operational processes and efficiency - Monitor and review data and information to detect and assess problems and make recommendations to resolve issues - Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance - Work in conjunction with and engage with internal and external stakeholders to facilitate and implement cost engineering activities in the business - Stay up to date with changes and support stakeholders with project changes ensuring all associated costs are identified and tracked against the budget - Support supplier meetings and negotiations to challenge quotation prices and aim for cost reductions to meet target costs - Work closely with the Purchasing team to ensure purchasing strategies are maximised  

HERE Technologies is looking for a Customer Success Manager to join our Technical Customer Support and Success team. As a Customer Success Manager, you will be working with the engineering and business teams of our Customers and handle a broad range of tasks such as maintaining ongoing Customer relationships, developing expansion opportunities, collaborating with other HERE support teams and sharing insights with the product team.   Your main responsibilities include: - Maximizing value for Customers, eliminate churn and grow the business, discover use cases, uncover business need, drive increased adoption - Owning the complete Customer lifecycle of onboarding, adoption, expansion, retention and renewal metrics - Being the “Voice of the Customer”, understand Customer goals and how HERE solutions help achieve those goals - Striving to continually drive faster “time to value” and improve overall experience for our Customers - Demonstrating knowledge/competency in HERE portfolio of products and speak with customers about the most relevant features/functionality for their specific needs/context - Developing a clear and concise understanding of the Customer needs, strategies, operational maturity and business goals as well as those of the industry in which they function - Clearly defining Customer business outcomes and build a high quality “success plan” inclusive of Customer objectives, stakeholders, milestones, risks and metrics needed to achieve them - Navigating Customer organizations from top to bottom, building, maintaining and leveraging strong relationships with Business and Technical Decision Makers within the Customer’s organization to influence adoption - Communicating effectively with internal stakeholders to deliver on Customer expectations - Innovating, breaking silos, and challenging the status quo in the pursuit of Customer success - Working independently with regular engagement and direction from management

This role is part of the global Finance and Control team. This team consists of subject matter experts in corporate finance, business finance, accounting, treasury and taxation. These professionals’ partner with HERE’s stakeholders with fact–driven insights that drive business performance and decisions which ultimately create value to our shareholders. As Finance Manager you will become part of the global Finance and Control team based in Mumbai. You will be an integral part of process innovation and implementation and drive HERE’s finance function further down the path of automation and reporting excellence. You will have the opportunity to help create and implement new reporting, forecasting and planning practices as a key member of the new corporate finance center of excellence. In this role, you and the global corporate finance team will implement best in class methods for the forecasting of key business drivers. You will partner with a fast paced and high performing finance team to ensure we meet our short-term and long-term objectives. You will also interact on an ongoing basis with Accounting, Sourcing, Treasury and business finance leaders in addition to other cross-functional teams located across the world. The key responsibilities and expectations of this role are as follows: Serve as key contributor within a central hub of business group reporting to HERE’s leaders and internal stakeholder while partnering with business finance leaders to implement best in class solutions that drive greater transparency and business insights across HERE Help to Implement best-in-class reporting financial models that enable standardization and automation; historical and current year fact-driven analysis will be the foundation of what you and others on your team will practice every day   - Ensure the organization has a robust cost estimating process in place to meet business requirements and in line with quality standards - Internal Cost Analysis, MIS, Cost Control, Variance Analysis etc - Competitor & Market trend analysis - Preparation of annual budgets. - Process optimization - Aligning accounting function, operation & process

  - Lead a team of TSE and own the end-to-end execution and delivery of customer success objectives - Develop a clear and concise understanding of the Customer needs, strategies, operational maturity and business goals as well as those of the industry in which they function - Drive team to clearly define Customer business outcomes and build a high quality “success plan” inclusive of Customer objectives, stakeholders, milestones, risks and metrics needed to achieve them - Be the “Voice of the Customer”, understand Customer goals and improve overall experience for our Customers, eliminate churn and grow the business, discover use cases, uncover business needs, drive increased adoption - Forster cross team and cross functional collaboration, communicate effectively with internal stakeholders to deliver on Customer expectations - Work independently with regular engagement and direction from management and be a model of the HERE core values - Travel up to 25%, both domestic and international, to meet customers and suppliers as needed.

- Manage, develop, analyze, and create new solutions as per customer requirement - Ensure release tools are in place. - Study and convert data science prototypes. - Design and develop Machine Learning systems and schemes. - Perform statistical analysis and fine-tune models using test results. - Train and re-train ML systems and models as and when necessary. - Extend and enrich existing ML frameworks and libraries. - Support the managers in designing team strategies with Design Thinking, be the forerunners for innovation vertical within the team by driving patents /publications - Analyze the problem-solving capabilities and use-cases of ML algorithms and rank them by their success probability. - Build, deploy Production-ready AI/ML models on Deep Learning for Computer Vision and NLP related problems - Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager - Raise the alarm when defect metrics are not being met or bottlenecks in the process exist - Responsible for RCA when program targets on defects are not being met - Responsible for escalating performance issues when KPI goals are not being met - Know how to build enterprise - grade products and systems - Analyze work flows within and across all departments to determine how the entire process can work better together - Identify solution / project requirements, technical tool and document gaps, and communicate specification issues to internal stakeholders - To explore and visualize data for better understanding and identify differences in data distribution that could impact model performance when deploying it in real-world scenarios - Research and development - Be involved in research and development activities to understand and identify the product requirements aligned to HERE’s vision and business needs - Develop AI or ML architecture based on location data (but not limited to) to cater to burning industry issues that can lead to innovation

- Refine and establish release related processes (e.g., Configuration management) for project(s) - Create and maintain release plans - agree on release criteria by aligning with stakeholders (e.g., Product delivery manager, QA manager etc.) - Design, build and maintain an advanced CI/CD infrastructure (GitLab). From merge-requests to a production deployment or a release build, the DevOps team maintains the full pipeline. - Monitoring of running processes to ensure proper functioning of infrastructure. - Contribute to the design and implementation of tools and systems to improve engineering productivity and velocity. - Collaborate with stakeholders and peers across departments to share best practices and improve our product. - Develop automation scripts, daemons, and APIs to reduce operational overhead - Monitoring and reporting risks and release metrics/KPIs - Manage integration of external deliveries (e.g. firmware, tool chain etc.) - Organize release/go live review & make the deliverables available to stakeholders - Coordinate with stakeholders for successful and on time delivery of release - Research and development - Be involved in research and development activities to understand and identify the solution requirements aligned to HERE’s vision and business needs

Summary of the Job HERE Technologies is looking for a Technical Support Engineer to join our Technical Support team. As a Technical Support Engineer, you will be working with customers to provide technical support, help them solve location business problems and accelerate value derived from HERE’s products and services. A HERE Technical Support Engineer is passionate about customer success and delivers amazing experiences. The ideal candidate possesses a growth mindset, strong technical orientation, is excited about learning new technologies and loves sharing knowledge with others. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.   This position is part of a team that operates in 24/7 shifts mode and requires hands-on on SW development and troubleshooting issues reported by our Customers. The interview process includes a practical exercise where the coding and trouble shooting skills of the candidates will be evaluated.   Main Responsibilities - Serves as the primary customer point of contact for product technical support during the entire customer lifecycle - Provides expert, fast, and effective resolution to customers technical issues. Is the go-to expert on HERE product - Provides end users support on map update issues for In Vehicles Infotainment systems (IVI Systems) - Provides support to developers using APIs and writes code samples, tutorials, and technical articles for the developer community - Manages incident escalation and facilitates root cause analysis and incident response - Drives continuous improvement, takes ownership to solve technical challenges and implement corrective actions - Communicates effectively with internal stakeholders to deliver on customer expectations - Innovates, breaks silos, and challenges the status quo in the pursuit of customer success

Summary of the Job HERE Technologies is looking for a Technical Support Engineer to join our Technical Support team. As a Technical Support Engineer, you will be working with customers to provide technical support, help them solve location business problems and accelerate value derived from HERE’s products and services. A HERE Technical Support Engineer is passionate about customer success and delivers amazing experiences. The ideal candidate possesses a growth mindset, strong technical orientation, is excited about learning new technologies and loves sharing knowledge with others. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.   This position is part of a team that operates in 24/7 shifts mode and requires hands-on on SW development and troubleshooting issues reported by our Customers. The interview process includes a practical exercise where the coding and trouble shooting skills of the candidates will be evaluated.   Main Responsibilities - Serves as the primary customer point of contact for product technical support during the entire customer lifecycle - Provides expert, fast, and effective resolution to customers technical issues. Is the go-to expert on HERE product - Provides support to developers using APIs and writes code samples, tutorials, and technical articles for the developer community - Manages incident escalation and facilitates root cause analysis and incident response - Improves the HERE product portfolio by providing customer insights and requirements for new features - Drives continuous improvement, takes ownership to solve technical challenges and implement corrective actions - Communicates effectively with internal stakeholders to deliver on customer expectations - Innovates, breaks silos, and challenges the status quo in the pursuit of customer success Works independently with regular engagement and direction from management

HERE is looking for an experienced lawyer to join our Singapore office. As Senior Legal Counsel South East Asia, you will be the central point of contact for legal support for HERE’s business operations in the region, focused on strategic, solution-oriented practical advice. You will be a member of the APAC Legal Team, reporting to the Vice President Legal Counsel, and a member of the broader Global Legal Team, which is comprised of highly qualified and experienced lawyers located around the world.   Your main responsibilities include: - Advising senior management and cross-functional teams regarding HERE’s operations in South East Asia, highlighting potential legal risks and regulatory and compliance obligations - Negotiating and drafting a wide variety of commercial agreementsacross all business units, including license agreements, RFP/tender responses, data acquisition agreements, master services agreements, and procurement agreements, and respond to a diverse range of legal requests from HERE’s business units spanning corporate, commercial, IP licensing, privacy, regulatory and content - Undertaking legal reviews of HERE’s product offerings and business initiatives in South East Asia, working closely with HERE’s global product lead counsel and government relations team, and engaging with regulators and authorities where necessary - Participating in regional or global-focused projects - Conducting training for the business on legal and compliance matters - Developing and maintaining connections with other industry lawyers in the region

Senior Devops Engineer would be a part of the Process Design Engineering & Innovation team. Will be required to understand evolving business processes, new demand to create efficient end to end process/solution design for customer/data operations which caters to internal and external customers. You will own the release strategy for our cutting edge automotive navigation product and make sure software releases planned, tracked and delivered on time with appropriate quality. You will be working with a cross functional team of engineers and testers and interface with our customers across various domains.             - Refine and establish release related processes (e.g., Configuration management) for project(s) - Create and maintain release plans - agree on release criteria by aligning with stakeholders (e.g., Product delivery manager, QA manager etc.) - Design, build and maintain an advanced CI/CD infrastructure (GitLab). From merge-requests to a production deployment or a release build, the DevOps team maintains the full pipeline. - Monitoring of running processes to ensure proper functioning of infrastructure. - Contribute to the design and implementation of tools and systems to improve engineering productivity and velocity. - Collaborate with stakeholders and peers across departments to share best practices and improve our product. - Develop automation scripts, daemons, and APIs to reduce operational overhead - Monitoring and reporting risks and release metrics/KPIs - Manage integration of external deliveries (e.g. firmware, tool chain etc.) - Organize release/go live review & make the deliverables available to stakeholders - Coordinate with stakeholders for successful and on time delivery of release - Research and development - Be involved in research and development activities to understand and identify the solution requirements aligned to HERE’s vision and business needs

Senior Devops Engineer would be a part of the Process Design Engineering & Innovation team. Will be required to understand evolving business processes, new demand to create efficient end to end process/solution design for customer/data operations which caters to internal and external customers. You will own the release strategy for our cutting edge automotive navigation product and make sure software releases planned, tracked and delivered on time with appropriate quality. You will be working with a cross functional team of engineers and testers and interface with our customers across various domains.           - Refine and establish release related processes (e.g., Configuration management) for project(s) - Create and maintain release plans - agree on release criteria by aligning with stakeholders (e.g., Product delivery manager, QA manager etc.) - Design, build and maintain an advanced CI/CD infrastructure (GitLab). From merge-requests to a production deployment or a release build, the DevOps team maintains the full pipeline. - Monitoring of running processes to ensure proper functioning of infrastructure. - Contribute to the design and implementation of tools and systems to improve engineering productivity and velocity. - Collaborate with stakeholders and peers across departments to share best practices and improve our product. - Develop automation scripts, daemons, and APIs to reduce operational overhead - Monitoring and reporting risks and release metrics/KPIs - Manage integration of external deliveries (e.g. firmware, tool chain etc.) - Organize release/go live review & make the deliverables available to stakeholders - Coordinate with stakeholders for successful and on time delivery of release - Research and development - Be involved in research and development activities to understand and identify the solution requirements aligned to HERE’s vision and business needs

HERE's UMap team is looking for Principal Software Engineer that will help with the creation of mapping products that are highly available, performant, and near real-time. We drive continuous re-architecture improving service latency, accuracy of content, service robustness, and cost-of-ownership. Relentlessly eliminating undifferentiated work, services, content domains, and products (both new and old) in favor of single sourced and open building blocks. As owners of Here’s front-line systems for both ingestion and delivery to automotive customers, we lead innovation in both re-use, automation of operations and next evolution of products.   UMap Integrations The centralized Architecture team will ensure UMap System architecture meets current and future business needs in supporting a service-oriented architecture.  The centralized DevOps will collaborate with management,  development teams, and the SRE organization to define, create, deploy, and support a standardized set of DevOps policies, technologies, runbooks, templates, and best practices for the UMap Engineering Organization.   The centralized Tools team will be responsible for defining, developing, and maintaining a core set of enabling libraries and tools for UMap data and product creation.  The team will support a standard set of technologies, frameworks and best practices which will be used across the entire UMap ecosystem.

We are HERE Technologies – premier provider of maps and in-vehicle software for navigation and autonomous vehicles functions. Simulation is essential to rapidly develop, evaluate and optimize our products. Our Simulation Systems team builds and operates world-class simulation services that challenge vehicle’s visual perception, positioning, and map derivation software on a variety of scenarios from photorealistic scenarios.   Our Software In the Loop (SIL) simulation tools and services need to run at scale in the cloud, integrated with CI/CD pipelines of the in-vehicle software stack. Our analytics serves the needs of data scientists, imbedded engineers, and senior management across the company. We work with variety of teams to help them reach their technology goals and help make strategic decisions about our company’s core business   You will have an opportunity to work on every component of a simulation system. You will be responsible for developing visual 3D scenes, vehicle sensor models, and simulation engine customizations to test perception and positioning functions of the autonomous vehicles. You will develop a database of simulation assets and quantitative analysis of the simulation runs. You will work on integration of simulation engine with embedded software stack.   If you thrive on making complex systems look simple for your customers – you found the right place.

Welcome in the team The Data Acquisition and Community  Team is a strongly focused, result oriented team with a proactive attitude. Our team is international, covering Middle East & Africa . Our daily job is to explore the data market, plan and engage with potential business partners and data suppliers, and establish relevant relationships with stakeholders of specific products and industry segments, including the public sector to deliver on business data needs. We attend conferences/events and give public speeches.   Even though all team members work independently, there is a strong team spirit to exchange experiences and to grow together.   What is the role?  You will be embedded in an exciting, highly motivated organization that is an integral pillar of our map building strategy. This position is part of our Data Acquisition & Community team which is recognized across HERE Technologies as the local & regional experts in acquiring map content through strategic alliances, partnership and crowdsourcing. We are looking for a thought leader, a strategic thinker and a person who understand the importance of building alliances with a “Can Do Attitude”. These skills are essential for identifying & unlocking new opportunities to grow partnerships with key private and government organizations and drive strategic objectives for location-data requirements.   What will you be doing In this role you will help us identify & unlock new opportunities and growth areas with key private and governmental organizations. Build relationships and drive strategic objectives for location-data requirements. Here are the key responsibilities and tasks we believe you need to perform to meet the role's objectives.   - Drive Strategic Partnerships which brings in a variety of high importance map content categories that are key for our future products - Incumbent should be comfortable interacting with CXO level people, and with a proven ability to suggest and enable creative partnership opportunities across sectors - Telecom, BFSI, E-commerce, Logistics, etc - Engage and influence government stakeholders to bring about changes, if necessary, to regulations enabling a open data market - Identify, evaluate, analyze, and recommend strategic partnership opportunities across Government, Central / State Ministries & Private organizations - Conducting research and competitive analysis related to industry trends, potential new communities, and related topics as required - Preparing reports used to monitor community activities and drive decision-making. - High degree of independence along with collaboration with internal stakeholders across legal, licensing, analytics, compliance, and business teams. - Conduct market research & build good understanding of the data market, supplier segmentation as well as government dynamics to include identification and development of relationships with the key decision-makers in the region. - Extremely high levels of ownership, responsive, articulate, analytical, can learn new concepts with a growth mindset    

The HERE Automotive team in Germany is looking for an Error Manager with proven experience in running complex software running in Android Automotive systems.   As an Error Manager working for our HERE Navigation on Demand team you will help us deploy and improve cutting edge navigation systems.     Responsibilities:  - Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program - Remove blockers wherever possible to ensure continuous working of defects and escalate to relevant stakeholders when blockers cannot be removed by the Error Manager - Create and maintain error dashboards that provide input to the program - Create and monitor relevant SLA´s/KPI´s and signal relevant stakeholders when they are not met - Conduct RCA for the agreed criteria of the bugs - Drive the error triage meetings - Create and maintain defect prediction models of the program in scope.  

Map Modeler I is a 3D Modeler with 0- 2 years of experience in 3D Modelling who performs analysis of varied source inputs ranging from 3D to 2D should have an artistic flair and ability to interpret real-world situations in the virtual environment, The 3D Modeler should be able to visualize and interpret the real-world situation and uses 3D tools and software’s to build a replica that resembles reality as close as possible. The role also encapsulates usage of defined quality assurance processes/tools to ensure accuracy of the work.   Perform pre-processing of source inputs through refinement and merge to convert them in a usable format. v Understand situations to identify complexities and visualize different scenarios. v Decide on appropriate tools, software’s and applications required for Modelling v Work on 3D and 2D projects to digitize map components. v Perform quality checks on data input to test validity of data with the assistance of experienced Modelers v Participate in team meetings and discussions and share best practices/lessons learnt.  

We are looking for a Senior Program Manager- Korean speaking who is responsible for taking large, complex projects and programs from original concept through final implementation for delivery to customer. You will act as a change leader and will proactively work to promote and develop the deployment of agile and lean methodologies across HERE.   This position is strongly technical, but also business and process oriented and requires a high degree of skill in the scoping, definition, execution phases of a program, as well as managing customer expectations, tracking and delivering customer deliverables. You will lead multiple teams with 200-500 members towards successful customer delivery.   Responsibilities: - Responsible for managing large, complex projects and programs within the engineering function; prioritize projects/programs, set expectations, formally document objectives and project/program plans, initiate and manage project/programs, and report progress regularly. - Responsible for managing customer needs and expectations internally to ensure internal initiatives reflect customer business and technical requirements. - Develop solutions for achieving the project/program objectives that are aligned with the needs of the engineering function keeping in mind the needs and objectives of HERE. - Creates a clear and compelling vision for the future of the project/program. - Works with Product Owners and Development Managers to assure requirements are captured and recorded using the appropriate methodology such as Agile or PMI PMP methods depending on the program/project. - Works with Scrum Masters and Agile teams to effectively fulfill product requirements. - Has familiarity with HERE Automotive Product Solutions such as ADAS, SD Map, HD Live Map and HERE Navigation on Demand. - Reports to HERE Executive Leadership regularly program progress, achievements, risks, mitigations, and requests for program. - Drives Customer interactions including Executive Program Reviews, as well as regular cadence Program Delivery meetings. - Able to work with customer to prioritize deliverables against product development schedules. - Leads HERE teams with Quality Team Members through ASPICE assessments, ISO and Customer Audits.

Description:   HERE is looking for a Sr. Design/ User Researcher to join our Platform Experience team, and help us define and deliver the next generation location-centric development environment.   You represent the voice of the customer and work to create end-to-end experiences for users that span face-to-face, analogue and digital interactions. You strive to remove the unnecessary, simplify and communicate the meaningful, look to use more emotion rather than less and understand how to define experiences and services that are inherently usable and delightful.   You facilitate the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design   Our ideal candidate lives and breathes a dedication to articulating the value of user needs and well researched end-to-end user experiences, has proven experience with delivering both B2B and B2C products/solutions, and has worked in international and distributed organizations.   Responsibilities:   Help us to empathize with the customers and create a deep understanding of their needs through user research methods (existing or invented) that you identify to be most effective. - Prepare, organize and execute user & customer research - Independently handle and lead research projects & own topical expertise - Create solution-oriented deliverables and reports - Work with product managers, engineering leads and designers and translate findings into actionable insights - Design and facilitate interdisciplinary workshops to identify core opportunity areas, ideate solutions and take strategic decisions regarding product vision and evolution - Evangelize user-centered design across teams

The Position   As our digital and physical lives become increasingly inter-connected, our map of the world is rapidly changing. With every connected device or sensor capable of generating and sharing its context and location, it is data that will connect this complex new world. The question is how do we make better use of that data and transform it into useful services for people and organizations – all in real-time?   Our answer is the HERE Platform.   The HERE Platform Portal team believes that UIs must be simple, intuitive, and visually elegant to enable a user to leverage the power of the underlying system. Our goal is to build a web portal for a user to interact with all the services provided in the HERE Platform. We will achieve this by building a web application where a user can sign-up, discover and explore data on a map, run data processing jobs to enhance location-based content, and create a marketplace for data providers and consumers ­­‑ all in a self-serve cloud environment. Would you like to join our team?   As a member of the team, you will-   - Collaborate with product owners, designers, and architects on all phases of the application life cycle: requirements, design, implementation, CI/CD, testing and monitoring. - Optimize new and existing code for usability, responsiveness & maintenance - Create performant web components and libraries that empower other application developers. - Develop and deploy web services - Lead code reviews of your work and of your peers. - Help mentor less experienced engineers. - Collaborate with other engineering teams across the company

We are seeking for a talented and experienced Project Manager with technical background to oversee and manage the variety of projects and activities of the team of 50+ engineers. Your responsibility will be contributing into developing the plans that meet Platform Experience tribe’s goals and priorities, coordinating the managers and technical personnel throughout the execution and bringing transparency into the actual status of the execution. You will team-up with in-house personnel and vendors to help maximizing resources and efficiency. Your new team consists of highly professional and motivated people spread across multiple time zones working on the key HERE Platform products development and innovation in the domain of digital assets monetization, privacy and location.   Job Responsibilities:   - Develop project plans that follow sub-tribe’s priorities and coordinate various team managers and technical personnel during execution phases - Align sub-tribe’s priorities with tribe’s and overall development organization’s priorities - Monitor progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables - Communicate proactively with all involved personnel to identify problems, create solutions and implement efficiency improvements - Review proposed modifications on plans and priorities, including meeting with stakeholders to approve and implement these changes - Manage contractors