As the Senior Technical Support Engineer, you are an experienced support engineer with a pre-sales/post sales mindset and ensure the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. In this role, you will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments.      Your main responsibilities include: - Analyzing tests and debugging software issues reported by customers - Addressing issues in a systematic approach coordinating across teams and stakeholders to ensure alignment on criticality with a “single source of truth”, timely executive visibility and reporting, have lessons learned built into actionable follow-up plans - Working on technical consulting assignments for/with the customer  - Providing direct technical expertise for opportunities in one or multiple domains of knowledge - Seeking and collating feedback to shape online community management practices and product ideation