As an Application Support Engineer on our US Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases.  You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services.   You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest. An ability to think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems is required. You will be the go-to technical expert on HERE products and support software applications for customers. You will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution. This role provides L1/L2 support and it is responsible for P1/P2 escalations.   Another important aspect of the role, it is to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.   The Application Support Engineer is a long term, relationship based, customer facing support role, working in a fast-moving environment that values customer empathy as well as technical proficiency.

The Associate Partner Account Manager (PAM) owns the end-to-end relationship with HERE Partners and executes to create breakthrough opportunities for HERE and its Partner community. This PAM is expected to develop a strong relationship with Partners, execute sell-to, sell-with and sell-through sales motions, and leverage location services and data thought-leadership to create an industry-leading Partner experience. This will lay the groundwork for the HERE Partner to ultimately drive sales growth. Partners will include sales channel partners, value-added resellers, Tech OEMs and ISVs.  The PAM will work with both net-new partners, as well as expanding relationships with existing partners.  The PAM understands the organization, structure, and business model of Partners and develops relationships with decision-makers, and technical/sales operatives to ensure efficient communication and productivity.   MAIN RESPONSIBILITIES   - Meet in-year Revenue and Bookings sales targets for HERE by engaging with current and prospective HERE Partners to sell HERE products and services that solve business problems for HERE Partners and their end-customers. - Engage with current and prospective HERE Partners to build a sales opportunity pipeline in support of in-year Revenue and Bookings targets. - Collaborate with other HERE sales teams in sales motions that drive incremental business for HERE. - Establish full data accuracy in Salesforce.com and associated internal systems related to opportunity pipeline. - Deal with Partner queries, escalations and actions quickly and efficiently, maintain excellent communication at all times, and provide a regular flow of information which adds value to the overall HERE Partner experience. - Establishes and fosters executive relationships and secures buy-in regarding the assigned Partners - Acts as a strategic advisor to HERE Partners, HERE Sales Teams and HERE Business Groups. - Positions, communicates and presents the HERE strategy to internal/external stakeholders.   Scope  - Exceptional problem-solver and influential collaborator that can conceptualize winning strategies, formulate strategic initiatives, and execute under tight timelines. - Creates and executes a Partner business plan, including business model creation, together with the Sales organization and appropriate Partner Account Managers, that is necessary to gain internal approval on non-standard licensing deals.   Impact DECISION MAKING   - Expert at identifying and leading the appropriate resources (internal and external) required to develop and execute the Partner Program strategy. - Manages the relationships and executes program & project plans for the assigned Partners. - Organizes monthly progress meetings and quarterly business reviews for key Partners. - Provide input into the HERE Partner Program strategy, monthly operations reviews, and CEO briefings. #LI-CC

Hey there! Looking for a great new opportunity in the exciting world of event management? HERE Technologies is looking for an Event Manager extraordinaire to join our team in the AMERICAS region. If you're all about planning and executing exceptional B2B marketing events, this could be your perfect gig!   - Get in on the action by planning, promoting, and pulling off awesome events in the AMERICAS region. - Aligning with our central Marketing, AMERICAS Field Marketing crew, and Regional Sales and Partner teams to drum up leads and opportunities. - You'll be mingling with different departments, like sales, strategic marketing, product marketing, channel marketing, and digital marketing—so get ready to make a difference! What will you do?   - Take the reins on planning and executing regional events, from conferences to webinars to face-to-face meet-ups, all in line with our marketing game plan and budgets. - Cook up event objectives, themes, and messages with our cross-functional dream team. - Work your magic to boost lead generation and create opportunities among our target audience. - Sort out the nitty-gritty details, like finding the perfect venue, arranging catering, and making sure the AV setup is on point. - Keep an eye on the cash flow, managing event budgets like a pro and making sure we're getting the most bang for our buck. - Get your negotiating hat on to snag sweet deals with vendors and suppliers. - Keep everyone on track with super-detailed event timelines. - Brainstorm with the Marketing team to come up with innovative event promo strategies. - After the dust settles, crunch the numbers and see how our events stacked up in terms of ROI—then figure out how we can do even better next time.

The Sales Development Manager (SDR Manager) will have the opportunity to build and lead a team of high performing international Sales Development Representatives (SDRs) in our North American HQ in Chicago. The SDR team will grow our customer base in key industries by qualifying inbound leads and executing outbound prospecting campaigns.   Responsibilities  - Hire, build and grow an exceptional SDR team located in Chicago that will deliver qualified leads to boost and complement our sales pipeline. - Coach the SDR team to communicate the value of HERE Technologies to key industries via use cases and products. - Manage productivity, performance and adherence to processes/methodology for the current team in place. - Foster a culture of continuous learning and improvement by providing coaching and development opportunities to individual SDRs - Lead by example- The SDR Manager must be willing to pick up the phone and coach reps on how to set and win appointments - Encourage a growth mindset and create a collaborative space for the SDR team to share their ideas and perspectives - Celebrate successes and offer constructive feedback in a supportive and encouraging manner - Create a welcoming and inclusive environment where team members feel valued and supported - Work closely with Sales Leadership to understand and align SDR priorities accordingly and keep a #WinTogether mindset. - Leverage world-class technologies, such as Salesforce CRM, Outreach.io, LinkedIn Sales Navigator

  The Senior Partner Account Sales Manager (PAM) owns the end-to-end relationship with a Fortune 5 HERE Transportation & Logistics Partner by creating breakthrough opportunities for HERE. This PAM is expected to develop a strong relationship with Partner, execute sell-through sales motions, and location services and data thought-leadership to create an industry-leading Partner experience. This will lay the groundwork for the HERE Partner to ultimately drive sales growth. The Senior PAM understands the organization, structure, and business model of Partner and develops relationships with decision-makers, and technical/sales operatives to ensure efficient communication and productivity.    Main Responsibilities - Establish new book of business and grow the pipeline– qualify opportunities, define unique value propositions, and devise strategies to acquire additional revenue. - Grow & accelerate revenue from existing partner account, and apply strategies to reduce time to revenue and firm-up revenue streams. - Develop and implement account strategies to maximize value for the HERE Partner and HERE. - Apply go-to-market tactics that accelerate and scale growth leveraging our partners and HERE professional/technical services. - Lead pricing and customer contract negotiation processes. - Adhere to HERE Sales Process and sales/customer lifecycle guidelines to effectively manage the business   How you will impact decision making: - You'll be an expert at identifying and leading the appropriate resources (internal and external) required to develop and execute the strategy that you will build - You will manage relationships and execute sales initiatives & project plans for your assigned Partner - You'll organize monthly progress meetings and quarterly business reviews  #LI-CC1