The Team:   We are a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It’s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we’d love to talk with you.   The Role:   As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.   The role will cover all industries, focusing on key and strategic accounts, utilizing HERE products and services. You’ll also have the opportunity to obtain PMI / PMP certification.   - Through high-touch customer engagement, develop and executive a Success Plan to help Customers maximize the value from HERE products & services - Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements & ensure successful customer delivery (product launches, projects, etc.) - Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed - Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement - Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales Account Executives - Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions - Travel up to 25%, both domestic and international, to meet customers and suppliers as needed 

As an Application Support Engineer on our US Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases.  You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services.   You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest. An ability to think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems is required. You will be the go-to technical expert on HERE products and support software applications for customers. You will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution. This role provides L1/L2 support and it is responsible for P1/P2 escalations.   Another important aspect of the role, it is to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.   The Application Support Engineer is a long term, relationship based, customer facing support role, working in a fast-moving environment that values customer empathy as well as technical proficiency.

Hey there! Looking for a great new opportunity in the exciting world of event management? HERE Technologies is looking for an Event Manager extraordinaire to join our team in the AMERICAS region. If you're all about planning and executing exceptional B2B marketing events, this could be your perfect gig!   - Get in on the action by planning, promoting, and pulling off awesome events in the AMERICAS region. - Aligning with our central Marketing, AMERICAS Field Marketing crew, and Regional Sales and Partner teams to drum up leads and opportunities. - You'll be mingling with different departments, like sales, strategic marketing, product marketing, channel marketing, and digital marketing—so get ready to make a difference! What will you do?   - Take the reins on planning and executing regional events, from conferences to webinars to face-to-face meet-ups, all in line with our marketing game plan and budgets. - Cook up event objectives, themes, and messages with our cross-functional dream team. - Work your magic to boost lead generation and create opportunities among our target audience. - Sort out the nitty-gritty details, like finding the perfect venue, arranging catering, and making sure the AV setup is on point. - Keep an eye on the cash flow, managing event budgets like a pro and making sure we're getting the most bang for our buck. - Get your negotiating hat on to snag sweet deals with vendors and suppliers. - Keep everyone on track with super-detailed event timelines. - Brainstorm with the Marketing team to come up with innovative event promo strategies. - After the dust settles, crunch the numbers and see how our events stacked up in terms of ROI—then figure out how we can do even better next time.