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As the Senior Technical Support Engineer you are an experienced support engineer with a pre-sales/post sales mindset, and ensures that the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. You will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments. You have strong customer focus, establish close relationships with the Customer, product management and sales, and are a subject matter expert of the broad range of HERE products and services.
As the Customer Success Manager, you will be responsible for managing the total Customer portfolio of products and services via end-to-end engagement, defining the opportunities beyond the contract delivery (product launch, project, or program) to ensure the Customer is optimally using HERE products and services. You understand the Customer’s needs and acts as the Customer advocate with key HERE stakeholders to ensure we are exceeding expectations in developing and delivering valued solutions.