Main Responsibilities - Perform updates in our maps and products based on spatial and non-spatial sources. This includes analyzing the data in our maps and representing the reality in the digitized databases following pre-defined procedures represented in the Documentation of processes, Product Specifications, Customer Requirements, etc. - Analyze and interpret what source inputs indicate and compare them with the existing database to determine if an update is needed to the current database. - For new map data found in sources, update the database using the appropriate code and tools by following our documented processes - Perform quality checks on data input to test the validity of data. This is completed with the assistance of more experienced Spatial Data Analysts - Participate in team meetings or agile ceremonies to discuss and share the status of the tasks, blockers, best practices & lessons learned.   Environment Work is carried out according to specific instructions, procedures, and defined processes. Requires active supervision and coaching from manager/team leader or peers.   Scope  Individual contributor   Impact Decision Making  Accountable for quality and accuracy of own tasks. Errors may have a limited impact on own team.

Team: The new HERE SDK provides a set of programming interfaces that enables developers to build immersive native mobile applications while leveraging our powerful and flexible Open Location Platform. With features such as routing, turn-by-turn voice guidance, search, interactive 2D and 3D vector maps and much more, we allow our customers to develop powerful location-based applications natively on different platforms like Android, iOS and Flutter.   What's the role? Studying various positioning input and understanding how our navigation algorithms work in different cases is an essential part of our work to maintain and improve quality.   As a working student, you will be involved in developing visual tools helping the team to analyze the behavior quicker.   You will participate in the discussion process and gather requirements; your input will be appreciated. Guided by a senior developer, you will learn how to implement features. You will be engaged in the entire process from design to release, with all steps in between. You are at the end of your Bachelor's or the beginning of your Master's studies? Then you are the one we are looking for.

Please note this is a maternity cover role.    This is a rare opportunity to make a significant impact at a mature and growing tech company. HERE Technologies, the leading location data and technology platform, moves people, businesses, and cities forward around the globe by harnessing the power of location. We are looking for an experienced Social Media Manager to join our Social Advocacy team within Corporate Communications. In this role, you will have a unique opportunity to shape the narrative of our organization, developing cross-channel content in a variety of Social formats to inform, engage and inspire our focus audiences. Working within the Social Advocacy, broader Corporate Communications and wider organization to source, curate, edit, and publish Social content, you will also work with our production teams and external resources to manage a content pipeline.   Responsibilities: • Manage HERE Technologies’ corporate Social Media accounts, matching our company’s strategic objectives, core values, and priorities • Curate a publishing schedule aligned with stakeholders in Corporate Communications & Marketing • Create world-class static & dynamic Social assets with production teams • Pitch, brief, and execute external partner live activations, (e. g. LinkedIn Lives). Plan & execute events coverage on our Social channels (e.g. CES Las Vegas), integrated in the events team plan. Steer external vendors (e. g. video crews) • Based on analytics, advising stakeholders on how to feature campaigns, events, and business developments on Social Media most effectively

We are seeking a P&L experienced leader to elevate our Technical Support (TS) and Customer Success (CS) organization into a world-class platform software support center. This leadership role is pivotal in delivering post-sales implementation and support for all HERE products and services in the EMEA region. Additionally, this strategic position drives the adoption of HERE products/solutions and identifies growth opportunities to expand HERE’s footprint while demonstrating value and benefits to customers. The ideal candidate will establish vision, strategy, execution, and metrics for the EMEA region, aligning with the regional EMEA Sales team and balancing performance and transformation agendas while meeting customer commitments.   Main Responsibilities: - Lead transformational change agenda to achieve company’s Strategy Execution Plan (SEP) in the region. - Drive the transformation agenda within EMEA TS&CS and globally, acting as a change agent. - Lead a team of Customer Success Managers within EMEA to drive and own the complete customer lifecycle and define mission, objectives, and KPIs for Customer Success function - Create a transformation plan based on comprehensive diagnostic of existing support landscape and ecosystem. - Establish EMEA TS team priorities aligned with Regional Sales. - Orchestrate a comprehensive continuous improvement plan encompassing process optimization, KPI tracking, alert escalation, system enhancement, feedback mechanisms, executive reporting alignment, round-the-clock support strategy, and ongoing learning and development efforts. - Recruit top-tier technical resources and develop talent through best practices and training. - Evaluate and improve technical support system performance(Service Now) and standardize and improves support tools and technology. - Sponsors culture of innovation through employee engagement – Support center of the future - Design and create best practice reporting and analytic capabilities  

The HERE Navigation team is building a next-generation, highly customizable embedded navigation product. We are an international team of engineers, designers and product managers working in an agile environment and we are looking for an experienced and passionate Principal Software Engineer (Android) to join our team Learn more about HERE Navigation:https://www.here.com/products/navigation-on-demand Press Releases:https://www.here.com/about/press-releases/en/here-powers-lotus-eletres-digital-cockpit-with-ev-navigation-and-rangehttps://www.here.com/about/press-releases/en/VinFast-taps-HERE-to-accelerate-in-car-navigation-for-its-smart-electric-cars As a Principal Software Engineer (Android) in our team, you will: - Participate in the full engineering lifecycle from requirements clarification, design, development, integration, testing and release. - Work on challenging problems and collaborate efficiently with highly technical colleagues across teams. - Design, develop and ship exciting new features for the automotive industry. - Contribute to the architecture and design of the product.

  In this role you will be:   - Using a combination of analytics and customer/partner discussions to determine which problems to prioritize to get the best return on our investments - Documenting clear problem statements and associated product requirements to engage engineering, UX, architects and other counterparts and discover features/solutions - Being accountable for getting innovative features/solutions delivered to production, working with various internal contributors and stakeholders across architecture, engineering, customer success, technical support, legal, marketing, etc. - Building and maintaining short and long term product roadmaps - Helping improve our products and services by instituting a scalable way to seek continuous feedback from thousands of customers, at scale, and processing this feedback to highlight key areas of improvement - Enabling new and upcoming HERE products and services to become discoverable, available and purchasable on the HERE Storefront - Communicating state of the business on a frequent basis to stakeholders and leadership.

A GIS Data Engineer isresponsible for the analysis and transformation of , with decreasing support from supervisors or seniors and having passion for spatial data. MAIN RESPONSIBILITIES • Run, modify, and execute data engineering processes and projects for the conversion and use of internal and external digital sources in the creation and maintenance of the HERE databases and related products. Assume full accountability and ownership to successfully complete these projects, following existing workflows • Create new workflows and processes with standardization to be used across teams within Data Capture and Ingestion • Leverage data engineering technologies like FME, ArcGIS, Python, SQL and others to transform and integrate data, or create products • Ability to assess and manage the transition of workflows from batch processing to flow • Provide basic GIS and spatial data consultancy for sources and processes. • Participate in departmental and cross-functional projects, which will help to increase efficiency, quality and/or reduce costs within Core Map Group. Apply influence within own local team • Develop engineering and consultancy mindset with focus on value and cost efficiency. Deliver what is needed as end result (not necessarily what was requested at the beginning) • Increase understanding of the HERE Databases content and product specification and the various tools and technologies utilized for database creation in general, E2E

You will be responsible to : - Configure, Run, Monitor and improve performance assuring the highest customer availability. - Adapt services to other backend API changes and technological upgrades Maintain and increase code quality, while ensuring best engineering practices Software Engineering - Design, Test, and implement software systems that optimize all phases of the data operations process and new solution designs. - Perform requirements analysis, understand the business requirements, and design and develop optimized and customized customer solutions. - Research and development - Be involved in research and development activities to understand and identify the product requirements aligned with HERE’s vision and business needs. - Analyze completed prototype, pilot, and scaled projects to identify gaps to address further requirements or specification issues and communicate to relevant stakeholders.  - Tasks of moderate complexity require some discretion and independent judgment. Carries out tasks/activities according to assignment and set guidelines. Limited supervision and coaching are needed. - Participates as an individual contributor with advanced professional expertise. Makes decisions affecting functional work within set parameters and can achieve organizational & department goals as defined.  

We are looking for a skilled software engineer with a strong background in TypeScript /JavaScript development, a strong grasp of performance optimization and cross-platform development, interest in cutting-edge technologies and enthusiasm to join our Location Services Research & Development team. If you are a passionate engineer, we want you to join the team to develop the world's best cross-platform mapping offering that will stretch the boundaries of modern web platforms. Link: https://developer.here.com/develop/javascript-api Responsibilities: - Creation of the next generation 3D web-based map offering with cutting edge technologies - Design and implementation of mapping-related high-performance components for desktop and mobile use

Key Functions:  - Lead a team of 2 SOC analysts/engineers covering the APAC region for a follow-the-sun SOC Operations. - Oversee and actively participate in Detection/Monitoring activities, continuously monitoring network traffic and security alerts for potential threats and vulnerabilities. - Develop and implement robust incident response plans, ensuring the team is well-prepared to address cyber incidents promptly and effectively. - Conduct forensic analysis of security incidents to identify the root causes and extent of breaches, enabling the organization to take appropriate remediation actions. - Stay current with emerging cyber threats and trends, proactively adapting and enhancing security measures to mitigate potential risks. - Mentor and train team members to improve their skills and knowledge in cyber defense, fostering professional growth within the team.

As the Sr Director of Professional Services (PS) APAC, you will own the PS revenue/profitability targets (P&L) in the region, aligning directly with the Sales SVP/GM and the VP, Global Professional Services. You will be responsible for delivery and expansion in the region. You are a leader with a passion and experience for growing world class, high-performance teams and successfully delivering innovative professional services to customers. You will lead a highly focused team of specialized experts across APAC. They work as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Professional Services, Product, Customer Success, and Delivery teams including expanding into the wider partner ecosystem.   Your main responsibilities include - Managing all aspects of APAC professional services business including revenue, pipeline, bookings, profitability, utilization and customer satisfaction - Leading and overseeing the professional services team, including recruitment, training, development and performance management - Developing a strong competency and staying up-to-date on HERE products and services offerings and related technologies - Becoming a trusted advisor by developing and selling innovative solutions that address customer pain points and achieve desired business outcomes - Conducting PS led customer interactions to promote and sell current services portfolio including, advisory/consulting, implementation and data services - Contributing to, promoting and growing new portfolio additions, including managed services and educational services - Managing customer relationships and ensuring satisfaction with delivery of services - Developing and executing on strategies to grow the professional services business and increase revenue - Interfacing closely with PS Operations and Resource Managers to secure and prioritize resources. - Working closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services - Cultivating business in target markets including India, Japan, Korea, Oceania, SEA and expansion into China - Playing an important role in the HERE APAC Leadership Team, working closely with the GM, sub-regional leaders and supporting functions. In effect, the role is like dual citizenship (Global PS/S&S and APAC region) - Collaborating with other regional leaders and global teams on new portfolio offerings, best practices, knowledge sharing and project execution - Communicating regularly with VP, Global Professional Services on key performance indicators, management related topics, and customer opportunities and project  

- Employee Life Cycle Management - Providing high quality HR administrative support and service for APAC Operations to ensure and sustain a great employee experience (onboarding, offboarding, leave of absence, time-off)  - Handling employee relationship issues like PIPs, handling employee related investigations like integrity issues, etc. - Delivering new hire orientations and also ensuring seamless onboarding, leading to great new hire experience. - Managing Employee Benefits administration for responsible countries - Developing and up-keeping of the HR intranet in cooperation with other members of the HR Operations team - Constantly reviewing and improving processes for alignment, efficiency and cost-optimization. Looking for and optimizing automation opportunities. - Overall responsibility of ensuring HR processes are defined, documented and adhered to, with a keen eye for attention to detail.  - Facilitating deployment of global policies in responsible region. Reviewing and proposing changes / additions to local policies, employee communication, and deployment of the same. Providing market intelligence on policies, benefits, best practices, tactical solutions. - Overall responsibility on regulatory compliance with regards to local employment laws. - Effective HR vendor management including performance monitoring.  - Supporting any HR-special projects as and when assigned.  - The Operations team works closely with and provides various support to other HR teams within our organization like Business HR, Talent Acquisition team, Total Rewards, and HR PMO.   - The coming year in HR at HERE is super exciting as we are changing the HR operating model and we are replacing our HCM at the same time. Both projects will really bring our HR organization into the Future of Work, helping us to become a pro-active, engaging HR team. As a member of HR Operations team, you are essential in supporting the improvement and implementation of optimized processes and ensuring successful adoption in the APAC region.

About The Parking & Electric Vehicle (EV) Team To make the journey complete, the last meters matter a lot. In fact, last meters can be the most stressful part of the trip: finding the free parking slot, paying for the parking, and finding the parking slot with an EV charging capability. The foundation for the seamless last-meter experience relies on the conflation of dynamic Parking & EV data combined with other HERE mapping elements such as Building Footprints and Indoor Maps. By adding Digital Ticketing & Payment services to the portfolio, we will support drivers to book in advance and travel even more at ease. The Parking & EV services will have multiple routes to market, as a standalone product as well as integrated with other HERE products such as Search, Places and HERE Navigation-on-Demand. Technically, the Parking & EV teams build the HERE Platform services that process and deliver static and dynamic Parking & EV data to customers. HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. At HERE Technologies it is all about our core value Learn Fast . While you start your journey at HERE with some technology stack, we never know, where the road takes us next. But don't worry - we will train you and get you ready for your next step as a developer. Or then... maybe you want to become an architect, a DevOps expert or something completely different later in your career. It's all possible at HERE! The Developer role is made for you, if you want to decide yourself, how to build products. In the HERE Way Of Working , the Product Management knows the best why we build products and the Product Owners know the best what we build. But the true power is within your hands - the developers know the best and decide how we build things. We have a powerful set of common tools and assets, but it's up to you, how to use them. HERE is primarily a Platform company with its own strong product portfolio. The work is not about maintaining legacy from the 90s, but to build something for 2030 and beyond and that is possibly only with the use of latest and greatest software development practices and stacks. We need you to work with us to make these practices ever better. Being a Developer at HERE is not a one-person-show and our core value, Win Together , states the same. We know you already know, how to be a team player in a software team. The HERE culture and the diversity of backgrounds supports your growth as a valued member of the team. Within the team we all have our special competences, but above all, we help others to achieve our product deliveries together. Responsibilities: - Drive technical work inside the teams. - Work hands on do deliver high quality code. - Help design the APIs that will be used by our customers. - Debug problems like high latencies, find the rout cause and design fixes. - Support existing product including on calls duty. - Work with our Architect and SCRUM to build reliable and resilient service that achieves highest availability and throughput.  

About the team and your role:   Path finding, travel time estimation and a precise EV/fuel consumption prediction play a key role in various location-based services and navigation solutions offered by HERE. These include personalized route planning, fleet optimization, solutions to support EV transformation for transport & logistic industries.   The Routing team at HERE is responsible for building a comprehensive and performant routing solution for different transportation modes (pedestrian, bikes, scooters, cars / e-cars, multiple truck profiles) while providing a wide flexibility for customers in terms of personalization based on customer’s data or via route options.   As a Lead Data Scientist, you will be responsible for:   - Conducting experiments on real-world location data for travel time estimations / consumption and evaluating routing services against these estimations - Prototyping improvements for the Routing API experience by leveraging customer’s probes and other data sources - Building and scaling up robust data processing and machine learning pipelines - Analysing and evaluating traffic data feeds in terms of impact on route calculation - Support productization & delivery of proposed improvements in a close collaboration with development teams   If it is your dream to be working with cutting-edge technologies and improving state-of-the-art routing algorithms – join our team!

Team: The Privacy Engineering team is looking for a Fullstack Developer to deliver the next generation of our Privacy by Design process, which will focus on automating privacy compliance tasks.The Privacy Engineeringfunctionis part ofthe Product Trust team that works on addressing Privacy, Security, and OSS from the earliest stages of the product development lifecycle. As a member of this team, you will become the subject matter expert for privacy but can also expand into the license compliance and security domains. You will work with a global team to build infrastructure, automation tooling, drive improvement to compliance, and inform best practices for development teams.    Role: The privacy engineering team is looking toexpand the team’s skillsetintofull-stack development,with the goal of optimizingand automating the privacy compliance processwith new tools:  - Automation of privacy management: Design and develop tools and infrastructure to help privacy specialists, developers, product owners, product managers, account executives achieve privacy compliance. Design and develop tools to facilitate compliance verification and auditing.   - Privacy by Design: Optimize how different stakeholders interface with the privacy by design process, e.g. by automating manual tasks, in alignment with the broader Product Trust processes.Shape company-wide processes to integrate privacy by design principles and 'shift privacy left' in the product development lifecycle.   - Privacy Scanners:  develop privacy risk estimation scanner both analyzing data and code such as automatic detection of directly and indirectly identifiable information. Build infrastructure and tools to collect privacy-related metadata. Analyze metadata to produce insights for executives and decision makers.  - Privacy Architecture and Privacy-aware Product Design: Support product designers and architect implementing privacy by design principles such as data minimization or implementing privacy enhancing techniques. Bridge team and compliance needs by defining appropriate privacy mitigations in collaboration with the Privacy Office. 

We are seeking a Technical Product Manager – Quality for our Routing and Rendering business unit within the Location Services group. The Routing and Rendering product team, composed of experienced product leaders, is dedicated to enhancing our foundational routing and rendering services. This includes specialized offerings such as EV routing, Matrix routing, Isoline routing, Fleet Telematics, Vector tile service, and Raster tile service, all aligned with the ONE platform vision at HERE. Our team operates within a collaborative, supportive, agile, and innovation-driven culture, where our core values—Win Together, Learn Fast, and Be True—are deeply ingrained in our ethos.   In this role, you will report directly to the Director of Product Management for Routing & Rendering.   As a member of the Routing and Rendering team, you will play a pivotal role in advancing the routing services on our HERE platform. Your responsibilities will include overseeing quality and processes and managing cross-business unit projects.   Key Responsibilities: - Manage internal team processes aimed at streamlining work while minimizing and simplifying overhead. For example, managing the error management process, requirements intake process, and planning process. - Oversee and manage projects across business units that involve our Routing and Rendering services, in collaboration with our Product Owners. This includes not only overseeing the requisite processes but also participating in associated meetings to represent our services. - Maintain oversight of Routing bug reports and ensure adherence to bug SLAs with our Product Owners and development team. This includes organizing bug grooming sessions, conducting issue analysis, and handling issues. - Benchmark our products against competitors. - Ensure the creation, monitoring, and visibility of quality reports, enabling: - Product Owners to make informed "go-live" decisions. - Teams to use them as references for particular release quality metrics. - External stakeholders to be informed as necessary. - Guarantee that releases meet the defined quality standards. - Collaborate with the Product Owner and development team to define or refine the quality standards for each feature or release. - Work with the R&D team to identify, create, and document/report relevant KPIs. - Based on data, identify major areas of improvement in the product from a quality perspective - Represent our quality towards customers - Regularly report routing quality within and outside HERE Routing - Interface with Product Owners to prioritize quality topics in sprint planning.

As a Sr Technical Support Engineer on our China Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer's adoption of HERE products and services.   - You effectively represent the Voice of the Customer internally while safeguarding HERE's business interest. - Think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems. - You are the go-to technical expert on HERE products and support software applications for customers. - You analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution. - You provide L1/L2 support and will be responsible for P1/P2 escalations. - You will provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.  

Your role will be to further develop and deploy machine learning based algorithms to launch 3-4 revenue and quality enhancing opportunities within 2023. This role is focused specifically on driving growth and not sustaining mature products. Python is the language of machine learning, and you are expected to be proficient in both functional and object-oriented approaches available in python. You will work with Master’s and Ph.D. level data scientists implementing algorithms designed to identify anomalies in DSC data, products, and services involving statistical methods enabled by ML algorithms.  In some of the efforts, the algorithms will be able to suggest corrections that enhance product content.  Additional identified solutions will enable new analytical products leveraging insight gained from vehicle movements, such as trips data, intersection analysis, EV range and charging duration analytics, POI activity, router ETA quality, and contextual traffic patterns.    To accomplish these goals, your main responsibilities will include: - Collaborate with data scientists to design and implement processes that conflate HERE’s data sets (map content with both traffic centric location referencing and POI dataset’s location referencing, dynamic positioning data involving vehicle trajectories referenced to geographic coordinate systems, vehicle centric sensor data indicating various performance parameters such as range or charge state, POI centric data such as CP availability, capacity, and similar parameters). Identify gaps in the current data and propose solutions to alleviate/eliminate the issues. - Follow HERE coding design principles, use HERE’s toolchains for code repositories, build processes and CI/CD methods. - Work in the AWS cloud environment for ML toolchains and within the HERE platform for sourcing common HERE catalogs/datasets and for publishing the data/insights gained from these products. Define the interfaces and methods for optimal cost/efficiency between the different realms. - Use of best practices for partitioning processing steps that ensure security and privacy mandates achieved, including audit trails, where required. - Leverage resource tracking tools to support profitability goals. - Develop processing pipelines for efficient PoC development efforts (occasional processing, ability to start-up/take down on demand for new feature development while keeping costs low), that can be modified for processing at scale as the algorithms are moved to production (highly efficient demand-based scaling, support uptime targets/recovery SLAs). - Devote a portion of your time to researching and identifying emerging ML/data lake SW solutions and how they can be employed for HERE’s benefit. - Partition workstreams across multiple developers.  

- Design, develop, test, deploy, and provide on-call support for HERE API Gateway components. - Evaluate and choose technologies suitable, communicate effectively about decisions, direction and progress, both inside and outside the team. - Provide coaching and technical guidance for less experienced team members. - Develop components and services using agile methods and tools - Build and deploy microservices using Kubernetes, Docker and understand deployment and monitoring tools like Helm, iPaas, Grafana, Prometheus - Ability to support Product issues and fix them on a priority basis, build RCAs and preventative mechanisms.

- Triage, investigate and resolve security incidents raised from multiple sources, following established playbooks, including but not limited to - Phishing email reports - SIEM/SOAR based alerts (Splunk) - Security alerts from our cloud infrastructure (AWS/Azure) - Endpoint Detection and Response system alerts (CrowdStrike) - Host based proxy alerts (Zscaler) - Various abuse reports - Account compromises - Help improve Incident Response Processes by providing feedback and tracking metrics to team leadership - Perform threat analysis of emerging threats and report back to management on findings and recommendations - Stay on top of the latest attacker tactics, techniques and procedures to discover sophisticated threats in the network. - Articulate security incident details to business stakeholders and non-technical individuals.