EMEA HR Team: As an HR Operations Generalist you will join the EMEA team that is part of the larger closely connected global operations team and in the heart of our HR organization. In this team you will - in addition to being responsible of Employee Lifecycle Management, also participate in multiple projects that will enhance the scope of your role as an HR Generalist such as strategic company projects, process improvements and working closely with key stakeholders. Next to all of this, the coming year is especially exciting as we are in the midst of two very special projects for HR itself i.e. we are changing the HR operating model to enable a more open upskilling and development path for the HR team as well as ensuring utilizing the right skill at the right time. Our second super exciting project is that we are replacing our HCM, which is a massive project and really will bring our HR organization into the Future of Work, helping us to become a pro-active, engaging HR team.     Responsibilities: You will collaborate with cross-functional teams, provide expertise in HR operations, and ensure the seamless execution of HR processes to support our employees and the organization in EMEA. You will join the team that manages centralized transactions to support 1800+ employees in around 100 HERE offices across 34 countries in Europe, Middle East and Africa. Our team is responsible for implementing, maintaining, delivering, and improving various harmonized, simplified, and standardized People processes across the region and at agreed service levels.     In this role, you will be focusing on Germany and MEA countries and supporting other countries where necessary.    Main tasks and responsibilities are: - Employee Life Cycle Management - Providing high quality HR administrative support and service for MEA Operations to ensure and sustain a great employee experience (onboarding, offboarding, leave of absence, time-off)  - Employee Relations - Understanding and demonstrating the knowledge of law, regulations, principles and practices related to employees conduct, performance and grievance resolution. - Smooth Onboarding - Delivering new hire orientations and also ensuring seamless onboarding, leading to great new hire experience. - Employee Benefits - Managing Benefits administration for responsible countries - Process improvements - Constantly reviewing and improving processes for alignment, efficiency and cost-optimization. Looking for and optimizing automation opportunities. - Quality systems - Overall responsibility of ensuring HR processes are defined, documented and adhered to, with a keen eye for attention to detail.  - Polices - Facilitating deployment of global policies in responsible region. Reviewing and proposing changes / additions to local policies, employee communication, and deployment of the same. Providing market intelligence on policies, benefits, best practices, tactical solutions. - Overall responsibility on regulatory compliance with regards to local employment laws. - Vendor Management - Effective HR vendor management including performance monitoring.  - HR Special Projects - Supporting any HR-special projects as and when assigned.  - The Operations team works closely with and provides various support to other HR teams within our organization like Business HR, Talent Acquisition team, Total Rewards and Employee Relations.      

As a Employment Law & Labor Relations Working student, you will be part of our global Employment Law & Labor Relations Team working closely with the Labor Relations Specialist as well as the business stakeholder and works councils. You will learn that Employment Law and Labor Relations work is very diverse and exciting! It gives you a great inside of the current and future activities of a global technology company. No day is like the other and we will give you the opportunity to actively work on and learn from a variety of business and Employment Law/Labor Relations topics in an international surrounding!   Our team combines professionalism with a lot of fun at work with people sharing the same professional ambition to support our business and employeesthe best way we can! But we are still missing your support to exactly do that! This role covers both, the administration and coordination of key Employment Law and Labor Relations activities.    Thus, it is a unique opportunity to step into the field of Employment Law and LaborRelations in a fast-paced technology environment. Come join our Employment Law & Labor Relations team! We are looking forward to welcoming you very soon! We expect to have you as part of our team for at least six months taking the following tasks:   - Serve as point of contact for incoming laborrelation queries/matters - Respond to works council requests for information (in close alignment with the LR Specialist) - Work closely withour other Legalcolleagues, HR and the business stakeholders managing the required information and consultation processes in Germany often related to the following topics: surveys, IT tool implementation, company policies, trainings. - Managing the information or approval process with the German Works Councils - Support the consultation of complex projects in cooperation with the (Labor RelationsSpecialist. - Coordinate meetings and manage Labor Relations calendar - Conduct Labor Relations Project Tracking - Actively contribute to the continuous improvement of the Labor Relations function (e.g., training and information sessions)

Would you like to gain experience in working with works councils in Germany and you are keen to take the next step in your career?   Here is the role for you. As a Labor & Employee Relations Consultant, you will work closely with the Labor Relations (LR) Team as well as the business stakeholder and works councils. This role covers both, the administration and coordination of key labor and employee relations activities. This is a great opportunity to work in a fast-paced technology environment.   Key duties: - Serve as point of contact for incoming labor and employee relation queries/matters - Respond to works council requests for information (in close alignment with the LR Team) - Work closely with Legal, HR and the business stakeholders managing the required information and consultation processes in Germany often related to the following topics: surveys, IT tool implementation, company policies, trainings - Managing the information or approval process with the German Works Councils - Support the consultation of complex projects - Coordinate meetings and manage LR calendar - Conduct LR Project Tracking - Actively contribute to the continuous improvement of the LR function (e.g., training and information sessions)

As the global NDS team (8 colleagues) continues to grow due to the increasing demand for NDS deliveries in support of autonomous OEM drive functionality, we are currently seeking a talented individual to join our team in Germany/ Netherlands. As a member of our Customer Release and Integration team within SDE (Spatial Data Analytics and Engineering), you will play a pivotal managerial role in aligning customer requirements with internal data and compiler, ensuring customer satisfaction and efficient production planning. NDS, the Navigation Data Standard, is a crucial format for in-vehicle navigation used in ADAS and electronic horizon systems.   As our NDS Project Manager, you will be the primary interface between our customers for content products and various stakeholders, both internal and external. Your role will encompass managing the successful delivery of NDS Program releases, as well as being an evangelist for our projects throughout the company. Success in this position will require quick learning, adaptability, and continuous improvement of our products and services, while growing your own skill set. You will be the pivotal force driving the business success of our NDS product portfolio, with increasing revenue impact.   As the NDS Project Manager, you will: - Serve as the main point of contact for customer communication related to the NDS program(s). - Be accountable for product configuration, aligning specifications with customer approval. - Take end-to-end responsibility for NDS customer release planning and execution, tracking progress and ensuring on-time, on-scope, and on-quality delivery of the program, including handling escalations. - Coordinate deliverables and dependencies with multiple stakeholders, both internal and external, and remove blockers. Define priorities and effectively manage planning, execution, and monitoring to ensure successful release delivery. - Communicate complex product information to all relevant HERE stakeholders and customers. - Manage the performance of external partners (suppliers). - Be accountable for maintaining quality standards and ISO/A-Spice certifications. - Ensure enhanced customer satisfaction and increased process efficiency through quality improvement efforts, including coordinating and leading investigations and resolutions of quality incidents, facilitating Root Cause Analysis (RCA) meetings, and more. - Inspire managers and leaders to take action and influence wider stakeholders outside GCO for overall portfolio success. As the NDS Project Manager, you will play a crucial role in driving the success of our NDS program and ensuring customer satisfaction while maintaining high quality standards.

For the western EMEA region we’re looking for a Sr. Account Executive to drive our solutions portfolio for our key accounts within Telco & Technology.   For this you will: - Develop annual business plans: for assigned vertical, outline clear strategies, tactics, and action plans. - Deliver revenue targets & growth plans: drive growth by closing new large deals, upselling and co-creating in order to hit your revenue and booking targets. - Lead complex licensing deals for location data and technology platform working with the different internal and external stakeholders. - Develop great executive-level relationships: build and nurture C-level relationships; drive customer excitement; detect and develop new opportunities for revenue growth; leverage team to build business cases. - Analyze markets, develop strong customer understanding, find new insights that can drive our roadmap, understand HERE strength and how it can resolve specific problems or deliver value to specific vertical industries; spot low hanging fruit, invest in long-term opportunities and drive proper value based selling approach. - Be a team player and develop harmonious cross group collaboration: engage with all required global groups such as strategic partner teams, solution partner teams, industry solutions teams, portfolio teams, product management, professional services teams, licensing & business operations, legal, and program management. - Demonstrate excellence in execution: ensure top quality business planning, sales forecasting and reporting.

We are looking for a self-driven and highly collaborative Sr. Account Executive with knowledge of logistics, supply chain management, platform technologies and proven business-to-business sales and account management experience. In this role you will develop and execute a winning platform sales strategy for your assigned territory in the Transportation & Logistics Industry across Northern Europe. Together with a highly passionate team of HERE industry and solution experts, and a growing ecosystem of software and integration partners, you will help your customers to solve some of their biggest business challenges with regards to Real Time Shipment Visibility, Sustainability, or Last Mile Delivery.   The key to this role is your ability to articulate value, inspire and to sell the HERE Platform for Logistics Vision to Senior Supply Chain and IT Executives. As a trusted advisor and coach, you are the person with the expertise in Enterprise, Business and Technology Architecture that can match customer needs to the capabilities of HERE.    Your Impact  - Develop and execute annual business plans for assigned territory, outline clear strategies, tactics, and action plans; build on existing business to deliver revenue growth; drive growth by upselling and closing large deals with new customers and buying centers.  - Deliver results to constantly meet quarterly and annual sales targets by creating compelling value propositions and selling long-term collaborative value-roadmaps to innovate and co-create game changing solutions with your customers. - Focus on customer engagement: develop strong executive level relationships; build and nurture C-level relationships; map HERE executives to your customer; drive customer excitement; promote HERE’sleadership as location platform for business, detect and develop new opportunities for growth; leverage team to build business cases, and close deals.  - Analyze markets, detect targets, engage, and win new accounts: understand HERE strength and how it can resolve specific problems or deliver value to the T&L industry; spot low hanging fruits and account targets; drive the sales team to engage in proper value selling approach, and win large deals with new accounts. - Be an internal T&L leader and develop harmonious cross group collaboration: engage with all required groups (pre-sales, customer success, professional services, product management, licensing & business operations, legal, revenue marketing, strategic alliances).  - Demonstrate Excellence in Execution: ensure top quality business planning, sales forecasting, and reporting (SFDC).  - Earn and maintain trusted advisor status for your customers based on deep industry and technology knowledge.

  We are looking for a skilled software engineer with a strong background in TypeScript /JavaScript development, a strong grasp of performance optimization and cross-platform development, interest in cutting-edge technologies and enthusiasm to join our Location Services Research & Development team. If you are a passionate engineer, we want you to join the team to develop the world's best cross-platform mapping offering that will stretch the boundaries of modern web platforms. Link: https://developer.here.com/develop/javascript-api Responsibilities: - Creation of the next generation 3D web-based map offering with cutting edge technologies - Design and implementation of mapping-related high-performance components for desktop and mobile use

We are seeking an experienced leader to continue the evolution of our global Customer Success and Technical Support (CS & TS) business and profitably double the revenue in the next 3 years from approx. €17M today to €35M+.   This senior leadership position reports into the SVP of Global Services & Support and is responsible for the world-class delivery of technical support for all HERE products and services globally, including management of the customer escalation process, as well as growing and further professionalizing the newly formed customer success team. In addition, the team will start to manage renewals for the HERE sales organization from 2024 onwards. The current size of the team is 115 people across 20 countries but this will grow in the coming years.   The global CS & TS leader establishes the vision, strategy, execution and metrics for a world-wide organization, skillfully balancing performance and transformation agendas. The role requires a demonstrated track record in organizational transformation, global leadership, talent management, technical support and customer success.   The role is highly collaborative, working closely with regional sales teams and product & technology leaders. The impact extends well beyond the direct team revenue, generating CS qualified leads and driving the overall customer experience and instilling a customer success culture across the company.   Transformational Leadership: - Orchestrates a transformational change agenda that enables the achievement of the company’s strategic objectives - Transforms technical support to be more proactive, predictive and efficient; creates and scales capabilities and competencies that do not currently exist - Build out and evolves customer success into a high-performance team, maximizing the value customers extract from our technology, driving customer adoption & usage, increasing customer health scores, reducing churn and accelerating business growth through account expansion - Establishes a global renewals management team - Further shifts the function from a cost center to a profit center - Improves our customers’ journey   Continuous Improvement - orchestrates a comprehensive continuous improvement plan: - Use customer satisfaction measurement and feedback loops to improve product quality and influence product roadmaps - Executive reporting and communications interlock   Talent Readiness: - Attracts and retains top tier multi-disciplinary technical resources - Develops the team to include new competencies and skills, including best practice sharing, training and advanced certification   Systems / Tools / Technology: - Standardizes and improves capabilities and technology across TS and CS, building on tools such as Gainsight and Support Logic - Sponsors a culture of innovation through employee engagement – support and service center of excellence for the future - Designs and creates best practice reporting and analytics capabilities  

About the team:    HERE Platform Solutions Architecture team is embedded inside a horizontal architecture group which has the responsibility of defining the target architecture of platform products at HERE. Given its unique horizontal position in the organization, the architecture group has a deep visibility and influence over how various software products are designed, implemented and maintained at HERE. While individual architects have deep understanding of specific products and domains, the real strength of architecture team comes from its culture of cross collaboration and knowledge sharing within the group. Solution architecture team has an additional function of bringing customer-centricity to the group. The team works with strategic HERE customers spread across the world to build solutions for their usecases by leveraging HERE location platform. In addition to creating significant customer value, the team brings back rich insights and experience from the field which then helps further shaping of product architecture and portfolio. The results produced by this team have direct impact on customer success and hence also on HERE’s competitiveness and success. Given the criticality of work done in Solution Architecture group, it is quite common for the team to be in customer and management spotlight while at the same time engaging with engineers on finer technical details.   The team consists of around 7 architects with varying level of experience and diverse backgrounds, but a like-minded attitude towards continuous learning, knowledge sharing and collective success. The team members share a common desire to apply their expertise to create actual customer value. A common trait in the team is their ability to look wide across multiple systems and also go deep into specific components when required. We are looking to reinforce our Solution Architecture team to manage an increasing line-up of our customers.      About the role:   As a Senior Principal Architect in HERE Architecture team, you will be responsible for :   - designing robust architectures that realize strategic customer usecases. These architecture deliveries have material impact on customer success and HERE's business. - You will be required to engage with relevant internal and external stakeholders to build a detailed understanding of the problem, derive meaningful insights out of it, design architecture to solve the problem and articulate the solution to variety of stakeholders ranging from engineering to product to sales to customers. - You will also be required to demonstrate leadership skills in guiding/mentoring engineering teams to build implementations that are accurately aligned with the architecture. The architecture would need to address aspects like performance, scalability, security/privacy and foul tolerance in the design. - You will have the freedom to define the process around how the architecture would involve so as to support HERE business.  - A key aspect of this role will be analyzing customer requirements coming through various channels like RfQ, building an in-depth understanding of the customer needs, engaging with different technical and non-technical stakeholders to build a comprehensive solution architecture and actively supporting the project lifecycle from winning the project nomination to a closure through solution delivery.