Team The HERE Navigation team is building a next-generation, highly customizable embedded navigation product. We are an international team of engineers, designers and product managers working in an agile environment and we are looking for an experienced and passionate  Test Engineer to join our team Learn more about HERE Navigation:https://www.here.com/products/navigation-on-demand Press Releases:https://www.here.com/about/press-releases/en/here-powers-lotus-eletres-digital-cockpit-with-ev-navigation-and-rangehttps://www.here.com/about/press-releases/en/VinFast-taps-HERE-to-accelerate-in-car-navigation-for-its-smart-electric-cars  As a Lead Test Engineer in our team, you will:  - Establish a testing strategy and process for field testing and test automation.  - Estimate, prioritize, plan, and coordinate testing activities for the release cycles.  - Developing, implementing, and executing manual and automated test cases to ensure that the product meets required quality, function, and performance specifications before release.  - Lead projects and quality initiatives across teams  - Relevant experience in testing and validation of software products  - Evaluate product functionality and create test strategies and test cases to assess product quality.  - Analyze and decompose complex software systems and collaborate efficiently across teams to influence design for testability.  - Execute automated tests, report results, and be a vocal advocate for quality.  - Collaborate with cross-functional teams to understand requirements and ensure test coverage.

As the Account Executive you will be responsible for driving HERE Automotive revenue growth and other key metrics throughout Korea. Your main responsibilities include: - Selling and core value proposition with focus on Automotive OEMs and Tier 1 suppliers. - Developing and managing accounts through constant and broad positioning of the HERE product portfolio and networking, while maintaining and sustaining successful ongoing relationships with key decision makers - Understanding pricing structures and negotiating contracts through to conclusion - Meeting sales goals, developing account strategy and pipeline, negotiating pricing, discussing sales planning, executing processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and crafting sales proposals - Closely collaborating with account directors, regional sales teams and Automotive product teams to provide credible, and consistent solutions to the respective OEM’s - Strengthening relationships as a trusted advisor for the various stakeholders of existing and new customers (OEM HQ, its divisions, subsidiaries and affiliated companies) across multiple levels of organization and external parties in assigned business segment. - Challenging the established automotive ecosystem for developing and creating new opportunities and areas of revenue generation - Prospecting and developing new business opportunities. Developing creative proposals and delivering strategic sales presentations. - Working closely with regional customer & market development teams to ensure that standard methodologies of HERE are shared and implemented regionally, both internally and at the respective OEMs - Run RFI/RFQ requests with the HERE ‘Go to market’ team

The Sales Operations Specialist is an expert on all facets of customer-related sales issues. They are responsible for providing essential support to our accounts and related system vendors, external communications, and general account coordination. The Sales Operations Specialist coordinates customer meetings and further liaises with HERE Sales and Marketing teams to support the profitable growth of related Accounts.   A Sales Operations Specialist at HERE: - Provides operational and strategic support to sales. - Performs business analytics and modelling to monitor and interpret sales-related data to optimize sales effectiveness and revenue generation. - Partners with Finance to monitor sales performance against plan, including forecast, pipeline, and top deals tracking, and drives corrective strategies, as needed. - Leverages and interprets company and market intelligence to support sales strategies The Sales Operations Specialist provides sales and process support to account teams, customers and partners. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.  The individual supports sector revenue achievement in addition to external communication and general account coordination/orchestration of daily activities. The Sales Support Specialist should help plan and coordinate customer events/meetings and further liaise with account leaders and executives, HERE Marketing, aftermarket and other sales support functions to help enable profitable growth of related accounts. - Manage overall operational efficiencies that will help the team improve customer satisfaction, reduce agreement processing time, enhance inter-departmental coordination and provide the sales team with the necessary support and resources to perform effectively. Define and report on efficiency improvements initiated and progress towards goals - Build close internal (HERE) and external customer relationships within the line of business (Engineering, Legal, Purchasing, Finance, Accounting, Marketing…) to quickly identify and resolve account issues. Pursue deeper levels of contact with existing and new customer interfaces - Maintain and support the data integrity of Salesforce.com to accurately reflect active opportunities and risks, close dates, probabilities, stale opportunities, key decision makers, Top 100, and contact freshness - Assist AE's in providing additional and improved quality detail in all information pulled for executive reporting (Task Items/Campaigns, Forecast Reports, KDM Profiles, Win details, Opportunity Comments/Descriptions) - Manage the license agreement process (NDAs, Evaluation, Development and Demonstration, License Agreements) in accordance with Legal department processes and requirements. Confirm agreements are properly executed and returned to customers, Account Executives and the Accounting department to ensure revenue is recognized and received. - Review and follow up with customer on status of aging monthly receivables (revenue at risk) to ensure timeliness of customer payment minimizing revenue in reserve including bad debt. - Help organize and execute key sector or customer events which may include activities such as: Customer Tech Days, Third Party Sector Events, CES, Customer Headquarter visits, etc. Support in the creation of pre-event briefs, meeting overviews and key decision maker profiles. - Assist certain key executives within the team with Calendar management, travel scheduling and expense reporting.

You are a talented S/W, Data Engineering + Data Science manager to work in the Foundation Engineering team. The team creates the most comprehensive map products in the market, intended to support a variety of business cases. You manage a team of 5-10 engineers.  - As a technical leader and adept people manager, you excel in technical discussions, act as a subject matter expert, and wield strategic influence. - Collaborate with internal and external customers and stakeholders to comprehend business processes and implement solutions to meet acceptance criteria. - Lead technical architectural design and conduct reviews to ensure quality and efficiency. - Adhere to a documented software development process and uphold accountability for meeting software quality standards. - Engage in architecture and design discussions and participate in reviews to ensure alignment with project objectives. - Contribute to cross-team strategy discussions within the team to enhance collaboration and synergy. - Maintain open communication with leadership, providing updates on progress, issues, and requirements. - Collaborate with users and/or product owners to refine application specifications and ensure alignment with user needs. - Dedicate time and effort to recruit top talent, provide coaching, and foster the development of team members to unlock their full potential.

Description   As a Senior UI Designer for HERE Platform, you strive to combine the useful with the delightful. You create holistic user experiences that embody usability but also convey visual richness and emotional rapport. At HERE, you will develop and apply a cohesive UX language for our software products and tools. Your UI solutions will be purposeful, have top visual appeal and optimally convey our brand. You will work in a cross-discipline design team to ensure that the UI and UX communicates the desired intent and drives user interaction. You are passionate about working hands-on to add value to our products and services and you are willing to drive your ideas from early concepts to the details of final implementation.   Responsibilities: - Create user-centered designs by considering product requirements, research insights and technical requirements alike. - Work with product managers and researchers to test your assumptions and improve ideas. - Create interactive prototypes to demonstrate the functionality and flow of the user interface. - Prepare design specifications and documentation and work with software architects and developers to structure and implement your UI solutions. - Apply and contribute to the internal design system. - Work on strategic design issues and present to stakeholders when needed. - Work on the full UI stack across various services, output devices, screens and components - Manage multiple projects/tasks of varying complexities, meet deadlines and work well under pressure. - Support and foster user centered ways of working    

The HERE SDK for Mobile provides a set of programming interfaces that enables developers to build immersive native applications while leveraging our powerful and flexible Open Location Platform. With features such as search, routing, turn by turn voice guidance, interactive 2D and 3D vector maps and much more, we allow our customers to develop powerful location-based application natively on different platforms like Android and iOS. If you are a highly skilled and motivated C++ Software Engineer with a passion for tackling complex challenges, we want to hear from you.   As a Lead Software Engineer for Search, you will be a key member of our growing SDK engineering team. You will be part of the Search team, to develop the Search components used in the new HERE SDK, as well as related products within the company. This is an experienced position that requires fluency in the latest C++ standard. You are motivated to explore and deliver the best possible solutions to our customers with high quality. You should have a strong passion for technology and a strong customer-centric product sense. You should enjoy working outside the comfort zone and love to learn new technologies. Milestones In the first 2 weeks: - Familiarize yourself with our current codebase, development tools, and team workflows. - Engage in introductory meetings with team members and key stakeholders. - Begin contributing to ongoing projects with guidance from the team. In the first 2 months: - Take ownership of a specific module or feature, demonstrating a deep understanding of its architecture and functionality. - Contribute to code reviews and provide constructive feedback to peers. - Begin actively participating in team discussions and sharing insights on potential improvements. In the first 6 months: - Lead the development of a significant feature, showcasing your ability to drive initiatives to successful completion. - Mentor junior team members and actively contribute to the professional growth of the team. - Act as a technical authority within the team, contributing to the overall technical strategy.

In this role : - You will be closely working with our team to create and to deliver world-class documentation. - You will create new documentation for our new and upcoming products, but also maintaining our existing product's documentation including a set of examples apps for Flutter, iOS and Android. - You will work with other teams in the company to deploy and deliver user guides, API references and example apps for our products, but also customer engineering products. - You will develop code examples and demo applications for the documentation, and deliver this code also to our customers via platforms like GitHub.

HERE Global Sales Operations team is seeking a Sales Operations Manager to help execute on the Customer’s mission of growth by providing data-driven analysis to key executives.  This team member will help to establish the necessary analytic rigor and deliver key insights through analytics.  This position requires high attention to detail, the ability to work cross-functionally and have excellent communication skills.   HERE prides itself on five core values, Be True, Be Bold, Win Together, Learn Fast, Give Back, and your role is to provide exceptional support to the Sales team as we drive towards our vision to enable an autonomous world for everyone.     Main Responsibilities - Prepares and distributes key sales reports to relevant stakeholders and senior leader audiences at a regular operating cadence - Tracks key data, KPIs and maintains our reporting processes (spanning all key sales pipeline, productivity metrics, and forecasting) - Builds and maintains Excel, Salesforce.com, and other reporting tools - Analyzes sales performance results and presents findings to sales and/or finance management - Contributes to the development or improvement of systems to track or capture customer data - Supports predictive analytic needs - Mines, models, analyzes and evaluates sales data to identify impacts on performance - Responds to ad hoc data and analysis requests from leadership and various functions - Works collaboratively with cross-functional teams including Sales, Regional Operations, Finance, Marketing and Product. - Compiles and manages various data sources and inputs for reporting purposes

As a Senior Software Engineer, Your role will be to manage requirements and implement into our software: a compiler that collects analytics raw data from the map, and an analytics tool that gets meaningful views on the raw analytics data. - The team is responsible of getting an insight in the maps delivered to customers. Maps are covering most regions in the world, so working with maps is working with Big Data. - The challenge is to know what is inside the map, and to see for each country where it differs from previous versions or from other maps.

The Executive Assistant will be part of the CFO Office team and will work closely with the CFO (Adeel Manzoor), his Chief of Staff, the Executive Assistant to the CEO and the CFO team, ensuring the CFO and his team are operating at peak performance in a fast-paced, dynamic environment. The Chief Financial Officer and the Chief of Staff will often heavily rely on the Executive Assistant, trusting that work will be handled efficiently, fast, proactively and to the highest standards in the CFO’s name. In addition to the daily administrative tasks and responsibilities, the Executive Assistant will be the “eyes and ears” of the CFO, having access to influential individuals, and partners to our company. Discretion and confidentiality are therefore essential attributes.   - Proactive support of CFO’s day-to-day business, ensuring the CFO’s time is focused on the highest value activities and business issues. Anticipate needs and accomplishes responsibilities without direction. - Complex and articulate diary management (of a very active agenda), which includes coordination and management of appointments and events with high profile partners and customers. Prepares end-to-end agendas and management of all logistics and itineraries. Together with the CFO Chief of Staff, take decisions to prioritize requests based on shifting business priorities, allocating appropriate amount of time and ensuring that all meeting details are accurate.  - Preparation of complex and detailed travel itineraries (domestic & internationally) including flight and hotel bookings, transfers, appropriate travel visas, and expense claim management - Coordination of communications between the CFO and internal or external stakeholders. Provide discrete and confidential coordination of sensitive company information and use discretion in interfacing with all levels of individuals. - Develop collaborative relationships with others who have a diverse set of working styles and perspectives. - Working closely with the CFO and his Chief of Staff to keep them informed of upcoming commitments and activities. Acting as a “gatekeeper”, creating win-win scenarios in bids for direct access to the CFO’s time This is a challenging role for an executive secretary / assistant who is used to supporting the c-suite of an international technology company.   

We are looking for acurious and creative Senior Communications Specialistto join a well-established Regional Communications team who has worked in the corporate, technology and/or customer/sales communications fields. You would lead the execution for Regional Communications for our APAC region, working with some of the biggest B2B and B2C brands in the world,based on the global Corporate Communications and Customer organization strategies.    You are playing a critical role in the transformation, growth ambition and awareness building for HERE Technologies in APAC. You will work closely with APACGeneral Manager (GM) as well as his Regional Leadership Team, by actively contributing to executing their Go-to-Market strategy. The role is based in Singapore and reports to the Director of Regional Communications at HERE.    - Partners with the APAC GM, acts as a strategic adviser to shape and steer all communications related topics on a regional Customer organization level.  - Advances the visibility and the impact of the GM both internally and externally and ensures his seamless, coherent and timely messaging to all stakeholders inside and outside the company.  - Builds and expands our audience, reach and influence in the region with a targeted, industry-focused, customer-first communications across owned and earned channels.  - Researches, develops, and implements programs for HERE's leading communications themes and delivers these through high-quality, creative messaging and data-driven tactics.  - Develops, manages and steers the execution of regional communications plans, campaigns and projects.  - Partners with the Global Employee Advocacy team to highlight regional employee activities, customer wins, executive thought leadershipactivities and partners on executing the global social media strategies on a regional level.  - Drives the execution of global (internal/external) campaigns, adapted for the region and by audience.  - Based on guidance from your manager and in association with global Employee Advocacy team, designs and executes change communication projects for the Customer organization supporting their transformation into a world-class sales team.  - Together with HR, drives the development of the GM and his leadership team in the region as great communicators in and outside the company.  - Is supported by a network of world-class communications professionals. 

The HERE Partner Program, following the Partner Journey, is designed for Partners to be Recruited, Onboarded, Activated, and Enabled by HERE. This role is mainly focussing on the onboarding and  is pivotal in ensuring the success of our Partner Program by overseeing the seamless integration of new partners into our ecosystem.   Our mission is to enhance the Partner Program, guaranteeing a comprehensive partner experience from Recruitment to Activation. We are dedicated to delivering streamlined processes, interconnected systems, and reduced onboarding times.     Your responsibilities will include managing the logistical and operational aspects of the partner program, ensuring compliance with agreements, tracking partner metrics, supporting Partner Manager requests, managing partner portals and materials and maintaining our databases. Operating within a global Partner Program team based in Berlin, Germany, remotely in the US and the Netherlands. You will collaborate closely with the team and engage with other (senior) stakeholders across the company, particularly in Partner Sales.   Your Main Responsibilities    - Own the partner (onboarding) process of the program, including the system setup and approval process, perform document reviews and seller trainings to equip them with the necessary knowledge and skills to navigate and maximize the benefits of the Partner Program. - Act as the main point of contact for Partners and Partner Managers (esp. APAC and EMEA), by providing dedicated support and addressing inquiries promptly and effectively through shared inboxes. - Update and maintain internal knowledge pages, collateral and maintain partner sales processes. - Support VP Partner Sales in creating internal business updates and reviews, as well as performing business analytics Focus on the end-to-end partner sales process, by maintaining and improving the partner program journey. This includes updates to the CRM database, working together with implementation teams and creating documentation of changes.

Hey there! Looking for a great new opportunity in the exciting world of event management? HERE Technologies is looking for an Event Manager extraordinaire to join our team in the AMERICAS region. If you're all about planning and executing exceptional B2B marketing events, this could be your perfect gig!   - Get in on the action by planning, promoting, and pulling off awesome events in the AMERICAS region. - Aligning with our central Marketing, AMERICAS Field Marketing crew, and Regional Sales and Partner teams to drum up leads and opportunities. - You'll be mingling with different departments, like sales, strategic marketing, product marketing, channel marketing, and digital marketing—so get ready to make a difference! What will you do?   - Take the reins on planning and executing regional events, from conferences to webinars to face-to-face meet-ups, all in line with our marketing game plan and budgets. - Cook up event objectives, themes, and messages with our cross-functional dream team. - Work your magic to boost lead generation and create opportunities among our target audience. - Sort out the nitty-gritty details, like finding the perfect venue, arranging catering, and making sure the AV setup is on point. - Keep an eye on the cash flow, managing event budgets like a pro and making sure we're getting the most bang for our buck. - Get your negotiating hat on to snag sweet deals with vendors and suppliers. - Keep everyone on track with super-detailed event timelines. - Brainstorm with the Marketing team to come up with innovative event promo strategies. - After the dust settles, crunch the numbers and see how our events stacked up in terms of ROI—then figure out how we can do even better next time.

As a Employment Law & Labor Relations Working student, you will be part of our global Employment Law & Labor Relations Team working closely with the Labor Relations Specialist as well as the business stakeholder and works councils. You will learn that Employment Law and Labor Relations work is very diverse and exciting! It gives you a great inside of the current and future activities of a global technology company. No day is like the other and we will give you the opportunity to actively work on and learn from a variety of business and Employment Law/Labor Relations topics in an international surrounding!   Our team combines professionalism with a lot of fun at work with people sharing the same professional ambition to support our business and employeesthe best way we can! But we are still missing your support to exactly do that! This role covers both, the administration and coordination of key Employment Law and Labor Relations activities.    Thus, it is a unique opportunity to step into the field of Employment Law and LaborRelations in a fast-paced technology environment. Come join our Employment Law & Labor Relations team! We are looking forward to welcoming you very soon! We expect to have you as part of our team for at least six months taking the following tasks:   - Serve as point of contact for incoming laborrelation queries/matters - Respond to works council requests for information (in close alignment with the LR Specialist) - Work closely withour other Legalcolleagues, HR and the business stakeholders managing the required information and consultation processes in Germany often related to the following topics: surveys, IT tool implementation, company policies, trainings. - Managing the information or approval process with the German Works Councils - Support the consultation of complex projects in cooperation with the (Labor RelationsSpecialist. - Coordinate meetings and manage Labor Relations calendar - Conduct Labor Relations Project Tracking - Actively contribute to the continuous improvement of the Labor Relations function (e.g., training and information sessions)

As a Software Engineer II ( Java, AWS, REST services ,Nice to have- Scala), you will develop backend services to manage the content infrastructure and repositories for the state-of-the-art Mapping Technologies at HERE. You will be part of an agile pod team that is developing geo-spatial processing, enrichment and transformation tools with the goal to source and process map content in an efficient, scalable and highly automated manner to generate and maintain the freshest and most relevant map. The candidate shall participate in all stages of software development including refining product vision, gathering requirements, software system design, coding, testing, release, and support and is expected to wrk with other departments to achieve cross-functional goals to satisfy product expectations. The candidate shall follow a documented software development process and contribute to process improvements and ensure software created and released conforms to the quality requirements by accurately writing and executing test plans. The candidate shall be open to evaluate and build POCs using newer technologies and tools including open source APIs to address buisness needs. - Analyze product requirements and design to develop efficient, re-usable, reliable and scalable software with quality conformance in an innovative and iteratively growing environment - Implement tools to enhance both automated and semi-automated map data processing, involving backend/service-based software stacks, but also dashboard components for data tracking and analysis - Apply and extend CI/CD tools and execute end-2-end ownership of your developed Software stack, including DevOps and testing aspects - Ability to handle multiple competing priorities in a fast-paced environment - Collaborate with Lead and Principal engineers on architecture, design, code and configuration reviews. Provide technical expertise for teams focused on specific software modules. - Mentor less experienced team members on technical matters. - Work with other engineering teams and internal customers to identify new opportunities, address critical needs and solve complex problems using your backend development expertise - Become an expert at leveraging internal platform resources and APIs

We are looking for a self-driven and highly collaborative Sr. Account Executivewith a deep understanding ofgeolocation technologies andtheir relevance forenterprises, combinedwithproven business-to-business sales and account management experience.   In this role, you will develop and execute a winning sales strategy for our Cross-Industry Segmentacross Southern Europe (i.e.France, Italy, and Spain).The role is based out of our Paris office.    Your success in this hunting role hinges on your ability toengage with net new customers, articulate value, inspire, and effectively sell the HERE Portfolio to senior business and IT executives. Serving the segment as a trusted advisor, you will leverage your expertise in enterprise, business, and technology architecture to align customer needs seamlessly with the capabilities of HERE.This strategic alignment will not only enable you to generate significantnew business for HERE but also position you as a key driver in navigating and addressing the complex challenges within the segment. Together with a highly passionate team of HERE industry and solution experts, and a growing ecosystem of software and integration partners, you willreach ambitious growth targetsin Southern Europe and lead the virtual deal team to win new lighthouse customers for HERE.    Your Impact  - Strategize and execute annual business plans tailored for the assigned territory, focusing on strategies to acquire new customers and drive revenue growth.  - Consistently meet and exceed quarterly and annual sales targets by creating compelling value propositions and establishing long-term collaborative partnerships with new clients.   - Cultivate deep customer engagement with potential customers by building and nurturing executive-level relationships, particularly at the C-level. Align HERE's leadership with the client's strategic vision, generate excitement, and uncover new growth opportunities within the target industries. Collaborate with the team to construct persuasive business cases and successfully close deals.  - Leverage a comprehensive understanding of HERE's strengths to address specific challenges within the Cross-Industry segment targeting large enterprises in the Integrated Energies, Retail, and Insurance space. Identify low-hanging fruits and strategic account targets, steering the sales team towards a value-focused approach to secure substantial deals.  - Champion cross-functional collaboration to drive synergy and success across pre-sales, customer success, professional services, product management, licensing & business operations, legal, revenue marketing and channel partners. - Demonstrate excellence in execution by ensuring meticulous business planning, accurate sales forecasting, and detailed reporting through SFDC (Salesforce).  - Attain and maintain trusted advisor status within Southern Europe grounded in profound industry and technology knowledge, to drive continued business success. 

• Provide functional, architecture and design specifications for various features. • Lead one or more projects involving feature development, with multiple team members, for various components. • Provide accurate plan for development involving own and team members- features. • Ensure timely release of committed features with very high quality. • Enable up skilling of peers and sub-ordinates involving topics in areas of domain expertise. • Work collaboratively with team members. • Provide innovative and optimized solutions for assigned features. • Create architecture diagrams and technical designs for projects. • Work with stakeholders to ensure solutions meet customer and business needs. • Participate in the development of new features, functions, and customizations. • Design, develop and maintain custom applications and integrations.  

  As part of a cross functional team in this role you will:   - Lead our small backend team and help us in developing scalable services, design APIs together with mobile engineers. - Work closely with designers, architects, engineers and product manager to find the best solution, thereby shaping our apps' offering. - Work with modern technology (Kotlin, Spring Boot) on a tight, well tested code base.

As the global NDS team (8 colleagues) continues to grow due to the increasing demand for NDS deliveries in support of autonomous OEM drive functionality, we are currently seeking a talented individual to join our team in Germany/ Netherlands. As a member of our Customer Release and Integration team within SDE (Spatial Data Analytics and Engineering), you will play a pivotal managerial role in aligning customer requirements with internal data and compiler, ensuring customer satisfaction and efficient production planning. NDS, the Navigation Data Standard, is a crucial format for in-vehicle navigation used in ADAS and electronic horizon systems.   As our NDS Project Manager, you will be the primary interface between our customers for content products and various stakeholders, both internal and external. Your role will encompass managing the successful delivery of NDS Program releases, as well as being an evangelist for our projects throughout the company. Success in this position will require quick learning, adaptability, and continuous improvement of our products and services, while growing your own skill set. You will be the pivotal force driving the business success of our NDS product portfolio, with increasing revenue impact.   As the NDS Project Manager, you will: - Serve as the main point of contact for customer communication related to the NDS program(s). - Be accountable for product configuration, aligning specifications with customer approval. - Take end-to-end responsibility for NDS customer release planning and execution, tracking progress and ensuring on-time, on-scope, and on-quality delivery of the program, including handling escalations. - Coordinate deliverables and dependencies with multiple stakeholders, both internal and external, and remove blockers. Define priorities and effectively manage planning, execution, and monitoring to ensure successful release delivery. - Communicate complex product information to all relevant HERE stakeholders and customers. - Manage the performance of external partners (suppliers). - Be accountable for maintaining quality standards and ISO/A-Spice certifications. - Ensure enhanced customer satisfaction and increased process efficiency through quality improvement efforts, including coordinating and leading investigations and resolutions of quality incidents, facilitating Root Cause Analysis (RCA) meetings, and more. - Inspire managers and leaders to take action and influence wider stakeholders outside GCO for overall portfolio success. As the NDS Project Manager, you will play a crucial role in driving the success of our NDS program and ensuring customer satisfaction while maintaining high quality standards.

As the Senior Technical Support Engineer, you are an experienced support engineer with a pre-sales/post sales mindset and ensure the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. In this role, you will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments.      Your main responsibilities include: - Analyzing tests and debugging software issues reported by customers - Addressing issues in a systematic approach coordinating across teams and stakeholders to ensure alignment on criticality with a “single source of truth”, timely executive visibility and reporting, have lessons learned built into actionable follow-up plans - Working on technical consulting assignments for/with the customer  - Providing direct technical expertise for opportunities in one or multiple domains of knowledge - Seeking and collating feedback to shape online community management practices and product ideation