HERE Technologies is looking for a Senior Platform/Product Support Engineer with a passion to support and guide customers during the entire end-to-end customer lifecycle. As a Senior Platform Support Engineer, you will support customers and HERE Sales Teams to manage customer account onboarding, enabling sales quotes, analyzing commercial models and trouble shoot potential issues encountered during the customer journey. You are passionate about customer success and deliver amazing experiences. The ideal candidate possesses a growth mindset, strong hands- on technical orientation, is excited about learning new technologies and loves sharing knowledge with others. A HERE Senior Platform/Product Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution. Main Responsibilities - Provide expert, fast, and effective response and resolution to users (i.e., Customers and Internal HERE users) technical issues including technical support ticket resolution - Cooperate with technical support and/or other departments on more complex issues and questions - Escalate and work with the external vendors to resolve issues and manage improvements - Manage incident escalation and facilitates root cause analysis and incident response - Coordinate with internal development team to resolve issues related to the system being supported - Updating and maintaining an operations run book and documenting other processes as required - Drive continuous improvement, own resolution of technical issues - Drive continuous improvement, own resolution of technical issues, implement corrective actions - Communicate effectively with internal stakeholders to deliver on customer expectations - Innovate, break silos, and challenge the status quo in the pursuit of customer success - Work independently with regular engagement and direction from management

As a Location Technology leader, HERE is looking for a German-speaking Sales Development Rep who is ready to take their commercial career to the next level.   If you are a native German speaker and possess excellent  English language skills, we want to hear from you! We are seeking individuals with a great proactive mindset, who are sales-savvy and enjoy the client-facing part of it, and feel ready to join a fantastic team that delivers results with no excuses. 💪   You as a Sales Development Representative closely work with the sales and marketing teams to generate B2B leads with validated budget , authority relevant needs, time-bound projects and concrete next steps to be discussed with HERE Sales team. The SDR will work within a specific market and region to maximize the potential of the target accounts defined in cooperation with the sales team. - Learn fast by attending internal trainings, reading professional publications, interacting with colleagues and learning on the job - Be a teammate; share knowledge, keep learning, and remain open to unlearn when needed to maintain our always-collaborative and positive atmosphere. - Achieve agreed lead generation and pipeline creation targets - Conduct research using a variety of different techniques including social media mining of target prospects and accounts for profiling - Build strong relationships with internal clients in sales and marketing - Identify account development potential within assigned accounts by studying and researching current business, qualifying key target buyer personas, identifying and evaluating additional needs and analysing opportunities - Initiate the sales process by building relationships; qualifying potential; scheduling appointments through multi-touch methods including but not limited to Calls, Emails, Online Messages, Posts, Comments, Media Likes and Shares - Be the voice of the market by sharing learnings from engagement with prospects: persona descriptions, identified needs, competitive intelligence, and relaying prospect reactions

As a Backend Senior Engineer in the Map Processing Pipelines team you will develop smart Map Data processing tools.   From one side we support backed processes of https://mapcreator.here.com/ which allows users to put their improvements to Here map. Our toolset reviews these changes and helps to make decisions if they could be automatically applied to Here map or require manual check.   In addition to that we are building new solution for private maps build on Here map. In this team we mainly focus on conflation (adding client data to such map) and rebase (refreshing private map by new snapshot of Here data).

As a Senior Software Engineer in the Foundation Engineering you will work self-sustained in an agile team. Your responsibilities will cover developing, extending, and maintaining algoirthms, tool and services that process data for HERE’s global databases.   Your Tasks - Develop and evaluate new algorithms to enhance places with more richer and accurate attributes. - Implement tools to enhance automated place processing systems, involving backend/service-based software stacks, but also dashboard components for data tracking and analysis. - Own and drive technical excellence and in-depth solutions in an innovative and fast-paced environment - Apply and extended CI/CD tools and execute end-2-end ownership of your developed software stack, including DevOps and testing aspects - Work with other engineering teams and internal customers to identify new opportunities, address critical needs, and solve complex problems using your backend development expertise - Drive initiatives that contribute in development of software that is efficient, re-usable and reliable (e.g. agile, coding, verification) - Be part of an agile team, share knowledge, carry out code reviews

The Here New Initiatives team delivers cutting edge software applications and products, building products atop Here’s high-definition maps to deliver value to our customers. We design and build products that provide real-time data, built on streaming architectures and using the latest tools and practices, while continuously learning and striving to do better. As a Senior Engineer on the team, you will play a key role on a small engineering team delivering a new full-stack B2B product and provide technical leadership to junior members of the team. As a senior engineer on our team, you would… - Build sophisticated fault-tolerant distributed services in scala and full-functioned frontend applications in angular - Participate in all states of the development lifecycle - Continuously refine our delivery process to speed solutions to our customers - Join a cooperative, creative, nimble team of highly motivated engineers - Recommend and adopt the latest technologies, tools, methods, and processes, introducing the rest of us to tomorrow’s best solutions - Build your skills as an engineer, growing to lead projects that ore instrumental to the team’s and company’s success - Mentor and guide other engineers - Provide technical design for various features and projects

The Here New Initiatives team delivers cutting edge software applications and products, building products atop Here’s high-definition maps to deliver value to our customers. We design and build products that provide real-time data, built on streaming architectures and using the latest tools and practices, while continuously learning and striving to do better. As an engineer on the team, you will play a key role on a small engineering team delivering a new full-stack B2B product As an engineer on our team, you would… - Build sophisticated fault-tolerant distributed services in scala and full-functioned frontend applications in angular. - Participate in all states of the development lifecycle. - Continuously refine our delivery process to speed solutions to our customers. - Join a cooperative, creative, nimble team of highly motivated engineers. - Recommend and adopt the latest technologies, tools, methods, and processes, introducing the rest of us to tomorrow’s best solutions - Build your skills as an engineer, growing to lead projects that ore instrumental to the team’s and company’s success.

The Here New Initiatives team delivers cutting edge software applications and products, building products atop Here’s high-definition maps to deliver value to our customers. We design and build products that provide real-time data, built on streaming architectures and using the latest tools and practices, while continuously learning and striving to do better. As an engineer on the team, you will play a key role on a small engineering team delivering a new full-stack B2B product As an engineer on our team, you would… - Build sophisticated fault-tolerant distributed services in scala and full-functioned frontend applications in angular - Participate in all states of the development lifecycle - Continuously refine our delivery process to speed solutions to our customers - Join a cooperative, creative, nimble team of highly motivated engineers - Recommend and adopt the latest technologies, tools, methods, and processes, introducing the rest of us to tomorrow’s best solutions - Build your skills as an engineer, growing to lead projects that ore instrumental to the team’s and company’s success

Join Our Dynamic Team at Here Technologies!   Are you passionate about transforming the landscape of software applications through innovation and cutting-edge technology? Here New Initiatives is on the lookout for a motivated Technical Product Manager Specialist to become a vital player in our vibrant team. We build state-of-the-art products leveraging Here's high-definition maps, integrating real-time data and streaming architectures, with a continual focus on learning and improvement.   Key Responsibilities: - Agile Leadership: Facilitate and support our Agile software development life cycle, ensuring that our planning and execution meet the highest standards of efficiency and effectiveness. - Process Optimization: Identify and address any gaps in our processes or documentation, and refine the feature set of our products to enhance user satisfaction and operational excellence. - Stakeholder Engagement: Act as a pivotal communication bridge between our engineering teams and external clients, setting clear expectations and maintaining transparency with all stakeholders. - Quality Assurance: Review customer defects and prioritize them, ensuring that our engineering teams are focused on the most critical issues that enhance product value. - Performance Metrics: Define and track key product indicators (KPIs) to measure success and ensure alignment with our strategic goals.

As a Software Engineer II ( Java, AWS, REST services ,Nice to have- Scala), you will develop backend services to manage the content infrastructure and repositories for the state-of-the-art Mapping Technologies at HERE. You will be part of an agile pod team that is developing geo-spatial processing, enrichment and transformation tools with the goal to source and process map content in an efficient, scalable and highly automated manner to generate and maintain the freshest and most relevant map. The candidate shall participate in all stages of software development including refining product vision, gathering requirements, software system design, coding, testing, release, and support and is expected to wrk with other departments to achieve cross-functional goals to satisfy product expectations. The candidate shall follow a documented software development process and contribute to process improvements and ensure software created and released conforms to the quality requirements by accurately writing and executing test plans. The candidate shall be open to evaluate and build POCs using newer technologies and tools including open source APIs to address buisness needs. - Analyze product requirements and design to develop efficient, re-usable, reliable and scalable software with quality conformance in an innovative and iteratively growing environment - Implement tools to enhance both automated and semi-automated map data processing, involving backend/service-based software stacks, but also dashboard components for data tracking and analysis - Apply and extend CI/CD tools and execute end-2-end ownership of your developed Software stack, including DevOps and testing aspects - Ability to handle multiple competing priorities in a fast-paced environment - Collaborate with Lead and Principal engineers on architecture, design, code and configuration reviews. Provide technical expertise for teams focused on specific software modules. - Mentor less experienced team members on technical matters. - Work with other engineering teams and internal customers to identify new opportunities, address critical needs and solve complex problems using your backend development expertise - Become an expert at leveraging internal platform resources and APIs

HERE is searching for a Software Engineer (AI/ML) for our Foundation Engineering team. Within Foundation Engineering you would be part of the Technology Innovation Lab, a Software Engineer II (AI/ML): - You will develop a Tech driven innovation strategy for TIL based on the principles of design thinking. - Identify and Define relevant channels of engagement across HERE for TIL to expand the impact footprint of the business vertical - Define IP monetization strategy that will enable HERE to earn revenue /enter new market - Identify the domains in technology where TIL and HERE should engage and defining a strategy for realization of same through development of disruptive prototypes in line with HERE business strategy - Enabling invention of new frameworks /solutions in the domain of AIML, Blockchain, Location intelligence, distributed computing,quantum computing, tinyML, etc - Improving the innovation index of HERE, by getting research papers published in NeurIPS, IEEE, and awarded recognition in international forums like CES, Stevie ,etc - Enabling y-O-y increase in number of patents being filed by the team - Work with the Manager to Identify and acheive lead KPIs related to effective assessment of performance at individual level and impact assessment of innovation implementation at business unit level - Support team to design experiments and stay up to date with industry inventions in AIML(esp Computer Vision), blockchain, quantum computing, Location Intelligence , distributed computing LiDAR and Drone processing, 3D modelling , AR/VR - Identify relevant research papers in above mentioned tech domains and enable team to design solutions for the same    

- As a Quality Manager, you will be providing expert business analysis on projects and product quality and to provide input for product and process reengineering within Platform Foundation. You will utilize Risk Based thinking along with advanced analytical and problem-solving techniques to lead project teams to develop and implement quality process and improvement. You will be working with division stakeholders within the organization to coordinate activities as they relate to processes and operating models. Further in this role you will: - Apply advanced analytical and problem-solving techniques to lead process improvement efforts - Lead various process and project level assessment and long with facilitating/leading ISO Audits. - Driving and enabling the culture of Risk based thinking and Change management across the business unit. - Lead a number of cross functional/organizational project teams to develop and implement improvement actions to help reduce customer complaints - Support/lead Quality activities at a site or global level - Facilitate/lead proper root cause analysis for project teams or groups within Global Content Operations - Review/analyze quality results and undertake trend analysis and root cause analysis - Drive implementation of corrective and preventive actions and monitor trends during implementation for effectiveness review

Team: The OneSearch Team develops Geocoding and Search, which is part of HEREs Location Services offer. Geocoding and Search make the world's addresses and places findable.  We answer questions like: Where is this address? Find me a certain place of interest (POI)? Where is the next supermarket? Where am I? We are the service behind the search box on your navigation device, but we are also more.   Our team is spread across offices in the USA, India, Poland and Germany. Well known enterprises leverage our services and platform for locating addresses and location tracking at a rate of thousands of hits each second. Map data is important in many countries of the world. There are special local regulations on how to handle or deliver the map, while data preparation often has country specific variants.  You will take the technical lead to prepare the map data and host HERE Geocoder and Search for countries with special laws around map data. Your experience, knowledge and passion for DevOps will help and inspire the teams to automate delivery, testing and continuous into production. You will work with internal stakeholders to support 24/7 on-call, high availability, and outage resilience. In this role, you will:  - Automate everything that can be automated. - Configure, run, monitor and improve complex CI/CD pipelines to support SW development and processing of location data. - Deploy product updates, monitor the services, identifying issues and work with SW development to solve them. - Work in compliance with security and operational guidelines. - Apply and extend  CI/CD tools and take  end-to-end ownership of the data processing and deployment stack.

HERE Architecture team is looking for an experienced and passionate Principal Architect (Embedded/ Mobile); someone who will work closely with HERE Navigation team. The HERE Navigation team is building a next-generation, highly customizable embedded navigation product. We are an international team of engineers, designers and product managers working in an agile environment. Learn more about HERE Navigation: https://www.here.com/products/navigation-on-demand Press Releases: https://www.here.com/about/press-releases/en/here-powers-lotus-eletres-digital-cockpit-with-ev-navigation-and-range https://www.here.com/about/press-releases/en/VinFast-taps-HERE-to-accelerate-in-car-navigation-for-its-smart-electric-cars   You will be part of the automotive business unit in Berlin where we build best-in-class navigation experiences. Berlin is a truly global site with over 50 different nationalities from around the world.    As a Principal Architect for the Android Integration you will help us plan and document the architecture of cutting edge navigation systems and enablers for highly automated driving and advanced driver assistance.   Responsibilities: - Responsible for the design and evolution of the HERE Navigation system's software architecture. - Maintaining hands-on involvement to deeply understand the system’s internals. - Collaborating daily with engineering teams to ensure alignment between product development and deployment. - Acting as a key liaison, bridging technical and product perspectives to optimize product usage and customer satisfaction. - Providing architecture integration and troubleshooting support for strategic customer cases. - Demonstrating the ability to navigate between high-level architectural strategies and detailed component-level insights. - Leveraging a comprehensive understanding of the system to enhance its robustness, scalability, and performance.

Your experience, knowledge and passion for Test Engineering will help and inspire the teams to automate and increase testing of Here Navigation, and be generally recognized as the expert in this workstream.. You will work with internal stakeholders to support developers and the product to deliver quality and lead your team members to better the product. In this role, you will:  - Architect and develop solutions to fit testing needs. - Be a Domain Expert in Testing and Test Engineering. - Work with other teams to support their testing needs. - Lead the team in planning and grooming work on a sprint by sprint basis

Team The HERE Navigation team is building a next-generation, highly customizable embedded navigation product. We are an international team of engineers, designers and product managers working in an agile environment and we are looking for an experienced and passionate  Test Engineer to join our team Learn more about HERE Navigation:https://www.here.com/products/navigation-on-demand Press Releases:https://www.here.com/about/press-releases/en/here-powers-lotus-eletres-digital-cockpit-with-ev-navigation-and-rangehttps://www.here.com/about/press-releases/en/VinFast-taps-HERE-to-accelerate-in-car-navigation-for-its-smart-electric-cars The HERE Navigation team is looking for an Senior Architect with proven experience in working with complex software running in Android Automotive systems   As a Principal Test Architect with proven experience in working with complex software running on Android Automotive systems, you will:    - Define and create solutions and tools for testing automotive-grade navigation solutions - Adjusts the test architecture approach for customer programs according to product requirements - Defines the overall quality approach and strategy for Product testing - Create test tools to support quality processes for our automotive customers - Define test cases for integrated navigation solutions - Monitor the execution of test cases - Interface for the engineering test managers to coordinate the testing effort

Are you passionate about fostering genuine partnerships and being the unwavering ally for our customers, driving a customer-centric approach to account management? Do you understand the transformative power of geolocation in the automotive industry? We're searching for a sharp Account Executive to join our team and help unlock that potential for businesses. If you thrive in a collaborative environment and have a proven track record in B2B sales, we want to hear from you!   In this role, you will develop and execute a winning sales strategy for our Automotive and Commercial vehicle customer. The role ideally based out of our office in Munich or Frankfurt. However we are open for other locations in Germany as well, as long as de commute to customer site in Stuttgart is realistic.    What is the job? Championing customer-centricity and serving as a steadfast advocate for our clients, elevating the role of Account Manager to a true ally for their success? Your success in this hunting role depends on your ability to actively engage with our Automotive customers, effectively communicate value, inspire, and proficiently promote the HERE Portfolio to our Automotive and Commercial vehicle clients. As a trusted advisor, you'll utilize your expertise in Automotive and Commercial Vehicle Business, as well as Technology Architecture, to seamlessly align customer needs with HERE's capabilities.   This strategic alignment not only enables you to generate significant new business for HERE but also positions you as a pivotal figure in navigating and tackling the intricate challenges within the account. Working alongside a passionate team of HERE industry and solution experts, you'll strive to achieve ambitious growth targets and lead the virtual deal team in securing new lighthouse projects for HERE.   The job requires you to be at least 25% of your time in Stuttgart.

- Bachelor's or master’s degree in Computer Science/Information Systems or equivalent - 8-12 Years of software development experience, - Excellent applied skills in Java programming, in combination with backend architectures, messaging technology,gies, and related frameworks - Strong and applied experience in REST-based web service technologies, JSON and XML, SOA, and microservices architectures - Strong and applied DBMS & SQL skills - Strong and applied AWS skills (EC2, S3, RDS,), as well as experience with virtualization tools like Docker - Solid knowledge of programming practices, striving to write great code that is reusable, flexible, and reliable. - Self-motivated, well-organized, details-oriented, and a strong team player with an agile mindset

Main Responsibilities are: - Applies Local Insights, expertise and provides a human interface to machines by validating local data OR enables global solutions via Source evaluation, data pre-and post-processing, data quality testing, and local training data for machine learning OR provides local intelligence through spatial data expertise to effectively enrich the HERE Reality Index and enable the autonomous world. - Independently work and execute complex map data projects, design and develop end-to-end processes for the map data analysis conversion and use of internal/external digital sources in the creation and maintenance of the HERE databases and related products. - Provide extensive support within the DIA team, when needed, especially focused on map maintenance activities, customer-based program effort and process improvements - Independently identify improvement and innovation opportunities and when applicable, drive them into the organization, dealing with possible resistance on the way

Are you a seasoned Partner Sales Manager who loves leading, growing and developing your territory and your Partners with excellence? Do you have a dynamic personality who can architect, implement, and drive strategies based on market and business needs? Are you a great team player with a win-win mind set? Are you customer centric and do you put your customer and your customer’s customer first? Are you a self-driven individual who can work with a multicultural team in a hybrid environment (remotely and presential) with initiative while following guidelines, organizing your time and strategies for internal and external core activities and keep pace with the demands? The Channel and Partner Manager owns the end-to-end relationship with strategic partners and channels in Mexico and executes to create breakthrough opportunities for HERE and its Partner/Channel community. This role is expected to develop a strong relationship with Partners and Channels, delivering vertical strategy and thought-leadership to create an industry- leading partner/channel experience maintaining a consistent sense of satisfaction for the Partner/Channel to ultimately drive sales growth with HERE customers. Partners likely to include sales channel partners, OEMs, resellers, and solution technology partners. The Senior Partner and Channel Manager understands the organization, structure and business model of Partners and Channels, and develops relationships with decision-makers, and technical/sales operatives to ensure efficient communication and productivity. MAIN RESPONSIBILITIES - "Hunter" of new Channels and Strategies Partners in Mexico, mainly the ones where the buying decision is made within this region. - Manage the whole Partners/Channels ecosystem in the region, including contract management, territory, final customers and pricing strategies and definition.  - Align strategy with core partners and channels to enable selling the full breadth of HERE products, services and solutions through Partners and Channels and deliver incremental business for HERE. - Cooperates closely with the HERE Sales Teams in all selling activities (sell with/sell through/ sell to initiatives), where appropriate. - Establishes and fosters relationships and secures buy-in regarding the assigned Partners/Channels. - Leads and manages Partner/Channels initiatives and identifies new strategies & incentives for field engagement and business success - Establishes full data accuracy in Salesforce and associated internal systems related to opportunity pipeline - Deals with queries, escalations and actions quickly and efficiently, maintain great communication at all times and provide a regular flow of information which adds value to the overall Partner/Channel experience - Acts as a sales advisor to HERE Partners and Channels, HERE Sales Teams and HERE Business Groups - Positions, communicates and presents the HERE Location Platform strategy to internal/external stakeholders; - Works closely with key stakeholders to execute on the next generation Open Location Platform (give/get model), where all sensor data provides the foundation for new products and services that create unique and differentiated value propositions for HERE, its partners and customers - Establishes full data accuracy in Salesforce.com and associated internal systems related to opportunity pipeline. - Creates and executes a Partner business plan (with focus on Partner Development, Partner Enablement, Partner Experience and Sales & Marketing initiatives) together with the Sales organization and appropriate Partner Account Managers - Contributes to a Partner Organization business plan for Partners solutions and initiatives - Manages the relationships and executes program & project plans for the assigned Partners - Organizes monthly progress meetings and quarterly business reviews for key strategic Partners and Channels - Provide input into the HERE Partner/Channel Program strategy, monthly operations reviews, and CEO briefings A Sr Partner Account Manager is - Exceptional problem-solver and influential collaborator that can conceptualize winning strategies, formulate strategic initiatives, and execute under tight timelines - Expert at identifying and leading the appropriate resources (internal and external) required to develop and execute the Partner/Channel Program strategy  

Are you an Experienced Partner Manager who loves leading, growing and developing your territory and your Partners with excellence? Do you have a dynamic personality who can architect, implement, and drive strategies based on market and business needs? Are you a great team player with a win-win mind set? Are you customer centric and do you put your customer and your customer’s customer first? Are you a self-driven individual who can work with a multicultural team in a hybrid environment (remotely and presential) with initiative while following guidelines, organizing your time and strategies for internal and external core activities and keep pace with the demands?   The Partner Account Sales Manager (PAM) owns the end-to-end relationship with HERE Partners and executes to create breakthrough opportunities for HERE and its Partner community. This PAM is expected to develop a strong relationship with Partners, execute sell-with and sell-through sales motions, and location services and data thought-leadership to create an industry-leading Partner experience. This will lay the groundwork for the HERE Partner to ultimately drive sales growth. Partners will include sales channel partners, value-added resellers, Tech OEMs and solution technology partners.  The PAM understands the organization, structure, and business model of Partners and develops relationships with decision-makers, and technical/sales operatives to ensure efficient communication and productivity. A Partner Account Manager at HERE is an: - Expert at identifying and leading the appropriate resources (internal and external) required to develop and execute the Partner Program strategy. - Exceptional problem-solver and influential collaborator that can conceptualize winning strategies, formulate strategic initiatives, and execute under tight timeline   MAIN RESPONSIBILITIES - Meet in-year Revenue and Bookings sales targets for HERE by engaging with current and prospective HERE Partners to sell HERE products and services that solve business problems for HERE Partners and their end-customers. - Engage with current and prospective HERE Partners to build a sales opportunity pipeline in support of in-year Revenue and Bookings targets. - Collaborate with other HERE sales teams in sales motions that drive incremental business for HERE. - Establish full data accuracy in Salesforce.com and associated internal systems related to opportunity pipeline. - Deal with Partner queries, escalations and actions quickly and efficiently, maintain excellent communication at all times, and provide a regular flow of information which adds value to the overall HERE Partner experience. - Establishes and fosters executive relationships and secures buy-in regarding the assigned Partners - Acts as a strategic advisor to HERE Partners, HERE Sales Teams and HERE Business Groups. - Positions, communicates and presents the HERE strategy to internal/external stakeholders. - Creates and executes a Partner business plan, including business model creation, together with the Sales organization and appropriate Partner Account Managers, that is necessary to gain internal approval on non-standard licensing deals. - Manages the relationships and executes program & project plans for the assigned Partners. - Organizes monthly progress meetings and quarterly business reviews for key Partners. - Provide input into the HERE Partner Program strategy, monthly operations reviews, and CEO briefings.