The Team:   We are a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It’s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we’d love to talk with you.   The Role:   As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.   The role will cover all industries, focusing on key and strategic accounts, utilizing HERE products and services. You’ll also have the opportunity to obtain PMI / PMP certification.   - Through high-touch customer engagement, develop and executive a Success Plan to help Customers maximize the value from HERE products & services - Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements & ensure successful customer delivery (product launches, projects, etc.) - Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed - Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement - Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales Account Executives - Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions - Travel up to 25%, both domestic and international, to meet customers and suppliers as needed 

As the Sr Director of Professional Services (PS) APAC, you will own the PS revenue/profitability targets (P&L) in the region, aligning directly with the Sales SVP/GM and the VP, Global Professional Services. You will be responsible for delivery and expansion in the region. You are a leader with a passion and experience for growing world class, high-performance teams and successfully delivering innovative professional services to customers. You will lead a highly focused team of specialized experts across APAC. They work as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Professional Services, Product, Customer Success, and Delivery teams including expanding into the wider partner ecosystem.   Your main responsibilities include - Managing all aspects of APAC professional services business including revenue, pipeline, bookings, profitability, utilization and customer satisfaction - Leading and overseeing the professional services team, including recruitment, training, development and performance management - Developing a strong competency and staying up-to-date on HERE products and services offerings and related technologies - Becoming a trusted advisor by developing and selling innovative solutions that address customer pain points and achieve desired business outcomes - Conducting PS led customer interactions to promote and sell current services portfolio including, advisory/consulting, implementation and data services - Contributing to, promoting and growing new portfolio additions, including managed services and educational services - Managing customer relationships and ensuring satisfaction with delivery of services - Developing and executing on strategies to grow the professional services business and increase revenue - Interfacing closely with PS Operations and Resource Managers to secure and prioritize resources. - Working closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services - Cultivating business in target markets including India, Japan, Korea, Oceania, SEA and expansion into China - Playing an important role in the HERE APAC Leadership Team, working closely with the GM, sub-regional leaders and supporting functions. In effect, the role is like dual citizenship (Global PS/S&S and APAC region) - Collaborating with other regional leaders and global teams on new portfolio offerings, best practices, knowledge sharing and project execution - Communicating regularly with VP, Global Professional Services on key performance indicators, management related topics, and customer opportunities and project  

As a Sr Technical Support Engineer on our China Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer's adoption of HERE products and services.   - You effectively represent the Voice of the Customer internally while safeguarding HERE's business interest. - Think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems. - You are the go-to technical expert on HERE products and support software applications for customers. - You analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution. - You provide L1/L2 support and will be responsible for P1/P2 escalations. - You will provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.  

Are you passionate about fostering genuine partnerships and being the unwavering ally for our customers, driving a customer-centric approach to account management? Do you understand the transformative power of geolocation in the automotive industry? We're searching for a sharp Account Executive to join our team and help unlock that potential for businesses. If you thrive in a collaborative environment and have a proven track record in B2B sales, we want to hear from you!   In this role, you will develop and execute a winning sales strategy for our Automotive and Commercial vehicle customer. The role ideally based out of our office in Munich or Frankfurt. However we are open for other locations in Germany as well, as long as de commute to customer site in Stuttgart is realistic.    What is the job? Championing customer-centricity and serving as a steadfast advocate for our clients, elevating the role of Account Manager to a true ally for their success? Your success in this hunting role depends on your ability to actively engage with our Automotive customers, effectively communicate value, inspire, and proficiently promote the HERE Portfolio to our Automotive and Commercial vehicle clients. As a trusted advisor, you'll utilize your expertise in Automotive and Commercial Vehicle Business, as well as Technology Architecture, to seamlessly align customer needs with HERE's capabilities.   This strategic alignment not only enables you to generate significant new business for HERE but also positions you as a pivotal figure in navigating and tackling the intricate challenges within the account. Working alongside a passionate team of HERE industry and solution experts, you'll strive to achieve ambitious growth targets and lead the virtual deal team in securing new lighthouse projects for HERE.   The job requires you to be at least 25% of your time in Stuttgart.

Are you a seasoned Partner Sales Manager who loves leading, growing and developing your territory and your Partners with excellence? Do you have a dynamic personality who can architect, implement, and drive strategies based on market and business needs? Are you a great team player with a win-win mind set? Are you customer centric and do you put your customer and your customer’s customer first? Are you a self-driven individual who can work with a multicultural team in a hybrid environment (remotely and presential) with initiative while following guidelines, organizing your time and strategies for internal and external core activities and keep pace with the demands? The Channel and Partner Manager owns the end-to-end relationship with strategic partners and channels in Mexico and executes to create breakthrough opportunities for HERE and its Partner/Channel community. This role is expected to develop a strong relationship with Partners and Channels, delivering vertical strategy and thought-leadership to create an industry- leading partner/channel experience maintaining a consistent sense of satisfaction for the Partner/Channel to ultimately drive sales growth with HERE customers. Partners likely to include sales channel partners, OEMs, resellers, and solution technology partners. The Senior Partner and Channel Manager understands the organization, structure and business model of Partners and Channels, and develops relationships with decision-makers, and technical/sales operatives to ensure efficient communication and productivity. MAIN RESPONSIBILITIES - "Hunter" of new Channels and Strategies Partners in Mexico, mainly the ones where the buying decision is made within this region. - Manage the whole Partners/Channels ecosystem in the region, including contract management, territory, final customers and pricing strategies and definition.  - Align strategy with core partners and channels to enable selling the full breadth of HERE products, services and solutions through Partners and Channels and deliver incremental business for HERE. - Cooperates closely with the HERE Sales Teams in all selling activities (sell with/sell through/ sell to initiatives), where appropriate. - Establishes and fosters relationships and secures buy-in regarding the assigned Partners/Channels. - Leads and manages Partner/Channels initiatives and identifies new strategies & incentives for field engagement and business success - Establishes full data accuracy in Salesforce and associated internal systems related to opportunity pipeline - Deals with queries, escalations and actions quickly and efficiently, maintain great communication at all times and provide a regular flow of information which adds value to the overall Partner/Channel experience - Acts as a sales advisor to HERE Partners and Channels, HERE Sales Teams and HERE Business Groups - Positions, communicates and presents the HERE Location Platform strategy to internal/external stakeholders; - Works closely with key stakeholders to execute on the next generation Open Location Platform (give/get model), where all sensor data provides the foundation for new products and services that create unique and differentiated value propositions for HERE, its partners and customers - Establishes full data accuracy in Salesforce.com and associated internal systems related to opportunity pipeline. - Creates and executes a Partner business plan (with focus on Partner Development, Partner Enablement, Partner Experience and Sales & Marketing initiatives) together with the Sales organization and appropriate Partner Account Managers - Contributes to a Partner Organization business plan for Partners solutions and initiatives - Manages the relationships and executes program & project plans for the assigned Partners - Organizes monthly progress meetings and quarterly business reviews for key strategic Partners and Channels - Provide input into the HERE Partner/Channel Program strategy, monthly operations reviews, and CEO briefings A Sr Partner Account Manager is - Exceptional problem-solver and influential collaborator that can conceptualize winning strategies, formulate strategic initiatives, and execute under tight timelines - Expert at identifying and leading the appropriate resources (internal and external) required to develop and execute the Partner/Channel Program strategy  

Are you an Experienced Partner Manager who loves leading, growing and developing your territory and your Partners with excellence? Do you have a dynamic personality who can architect, implement, and drive strategies based on market and business needs? Are you a great team player with a win-win mind set? Are you customer centric and do you put your customer and your customer’s customer first? Are you a self-driven individual who can work with a multicultural team in a hybrid environment (remotely and presential) with initiative while following guidelines, organizing your time and strategies for internal and external core activities and keep pace with the demands?   The Partner Account Sales Manager (PAM) owns the end-to-end relationship with HERE Partners and executes to create breakthrough opportunities for HERE and its Partner community. This PAM is expected to develop a strong relationship with Partners, execute sell-with and sell-through sales motions, and location services and data thought-leadership to create an industry-leading Partner experience. This will lay the groundwork for the HERE Partner to ultimately drive sales growth. Partners will include sales channel partners, value-added resellers, Tech OEMs and solution technology partners.  The PAM understands the organization, structure, and business model of Partners and develops relationships with decision-makers, and technical/sales operatives to ensure efficient communication and productivity. A Partner Account Manager at HERE is an: - Expert at identifying and leading the appropriate resources (internal and external) required to develop and execute the Partner Program strategy. - Exceptional problem-solver and influential collaborator that can conceptualize winning strategies, formulate strategic initiatives, and execute under tight timeline   MAIN RESPONSIBILITIES - Meet in-year Revenue and Bookings sales targets for HERE by engaging with current and prospective HERE Partners to sell HERE products and services that solve business problems for HERE Partners and their end-customers. - Engage with current and prospective HERE Partners to build a sales opportunity pipeline in support of in-year Revenue and Bookings targets. - Collaborate with other HERE sales teams in sales motions that drive incremental business for HERE. - Establish full data accuracy in Salesforce.com and associated internal systems related to opportunity pipeline. - Deal with Partner queries, escalations and actions quickly and efficiently, maintain excellent communication at all times, and provide a regular flow of information which adds value to the overall HERE Partner experience. - Establishes and fosters executive relationships and secures buy-in regarding the assigned Partners - Acts as a strategic advisor to HERE Partners, HERE Sales Teams and HERE Business Groups. - Positions, communicates and presents the HERE strategy to internal/external stakeholders. - Creates and executes a Partner business plan, including business model creation, together with the Sales organization and appropriate Partner Account Managers, that is necessary to gain internal approval on non-standard licensing deals. - Manages the relationships and executes program & project plans for the assigned Partners. - Organizes monthly progress meetings and quarterly business reviews for key Partners. - Provide input into the HERE Partner Program strategy, monthly operations reviews, and CEO briefings.      

As an Application Support Engineer on our US Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases.  You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services.   You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest. An ability to think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems is required. You will be the go-to technical expert on HERE products and support software applications for customers. You will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution. This role provides L1/L2 support and it is responsible for P1/P2 escalations.   Another important aspect of the role, it is to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.   The Application Support Engineer is a long term, relationship based, customer facing support role, working in a fast-moving environment that values customer empathy as well as technical proficiency.

As the Account Executive you will be responsible for driving HERE Automotive revenue growth and other key metrics throughout Korea. Your main responsibilities include: - Selling and core value proposition with focus on Automotive OEMs and Tier 1 suppliers. - Developing and managing accounts through constant and broad positioning of the HERE product portfolio and networking, while maintaining and sustaining successful ongoing relationships with key decision makers - Understanding pricing structures and negotiating contracts through to conclusion - Meeting sales goals, developing account strategy and pipeline, negotiating pricing, discussing sales planning, executing processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and crafting sales proposals - Closely collaborating with account directors, regional sales teams and Automotive product teams to provide credible, and consistent solutions to the respective OEM’s - Strengthening relationships as a trusted advisor for the various stakeholders of existing and new customers (OEM HQ, its divisions, subsidiaries and affiliated companies) across multiple levels of organization and external parties in assigned business segment. - Challenging the established automotive ecosystem for developing and creating new opportunities and areas of revenue generation - Prospecting and developing new business opportunities. Developing creative proposals and delivering strategic sales presentations. - Working closely with regional customer & market development teams to ensure that standard methodologies of HERE are shared and implemented regionally, both internally and at the respective OEMs - Run RFI/RFQ requests with the HERE ‘Go to market’ team

The Sales Operations Specialist is an expert on all facets of customer-related sales issues. They are responsible for providing essential support to our accounts and related system vendors, external communications, and general account coordination. The Sales Operations Specialist coordinates customer meetings and further liaises with HERE Sales and Marketing teams to support the profitable growth of related Accounts.   A Sales Operations Specialist at HERE: - Provides operational and strategic support to sales. - Performs business analytics and modelling to monitor and interpret sales-related data to optimize sales effectiveness and revenue generation. - Partners with Finance to monitor sales performance against plan, including forecast, pipeline, and top deals tracking, and drives corrective strategies, as needed. - Leverages and interprets company and market intelligence to support sales strategies The Sales Operations Specialist provides sales and process support to account teams, customers and partners. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.  The individual supports sector revenue achievement in addition to external communication and general account coordination/orchestration of daily activities. The Sales Support Specialist should help plan and coordinate customer events/meetings and further liaise with account leaders and executives, HERE Marketing, aftermarket and other sales support functions to help enable profitable growth of related accounts. - Manage overall operational efficiencies that will help the team improve customer satisfaction, reduce agreement processing time, enhance inter-departmental coordination and provide the sales team with the necessary support and resources to perform effectively. Define and report on efficiency improvements initiated and progress towards goals - Build close internal (HERE) and external customer relationships within the line of business (Engineering, Legal, Purchasing, Finance, Accounting, Marketing…) to quickly identify and resolve account issues. Pursue deeper levels of contact with existing and new customer interfaces - Maintain and support the data integrity of Salesforce.com to accurately reflect active opportunities and risks, close dates, probabilities, stale opportunities, key decision makers, Top 100, and contact freshness - Assist AE's in providing additional and improved quality detail in all information pulled for executive reporting (Task Items/Campaigns, Forecast Reports, KDM Profiles, Win details, Opportunity Comments/Descriptions) - Manage the license agreement process (NDAs, Evaluation, Development and Demonstration, License Agreements) in accordance with Legal department processes and requirements. Confirm agreements are properly executed and returned to customers, Account Executives and the Accounting department to ensure revenue is recognized and received. - Review and follow up with customer on status of aging monthly receivables (revenue at risk) to ensure timeliness of customer payment minimizing revenue in reserve including bad debt. - Help organize and execute key sector or customer events which may include activities such as: Customer Tech Days, Third Party Sector Events, CES, Customer Headquarter visits, etc. Support in the creation of pre-event briefs, meeting overviews and key decision maker profiles. - Assist certain key executives within the team with Calendar management, travel scheduling and expense reporting.

HERE Global Sales Operations team is seeking a Sales Operations Manager to help execute on the Customer’s mission of growth by providing data-driven analysis to key executives.  This team member will help to establish the necessary analytic rigor and deliver key insights through analytics.  This position requires high attention to detail, the ability to work cross-functionally and have excellent communication skills.   HERE prides itself on five core values, Be True, Be Bold, Win Together, Learn Fast, Give Back, and your role is to provide exceptional support to the Sales team as we drive towards our vision to enable an autonomous world for everyone.     Main Responsibilities - Prepares and distributes key sales reports to relevant stakeholders and senior leader audiences at a regular operating cadence - Tracks key data, KPIs and maintains our reporting processes (spanning all key sales pipeline, productivity metrics, and forecasting) - Builds and maintains Excel, Salesforce.com, and other reporting tools - Analyzes sales performance results and presents findings to sales and/or finance management - Contributes to the development or improvement of systems to track or capture customer data - Supports predictive analytic needs - Mines, models, analyzes and evaluates sales data to identify impacts on performance - Responds to ad hoc data and analysis requests from leadership and various functions - Works collaboratively with cross-functional teams including Sales, Regional Operations, Finance, Marketing and Product. - Compiles and manages various data sources and inputs for reporting purposes

The HERE Partner Program, following the Partner Journey, is designed for Partners to be Recruited, Onboarded, Activated, and Enabled by HERE. This role is mainly focussing on the onboarding and  is pivotal in ensuring the success of our Partner Program by overseeing the seamless integration of new partners into our ecosystem.   Our mission is to enhance the Partner Program, guaranteeing a comprehensive partner experience from Recruitment to Activation. We are dedicated to delivering streamlined processes, interconnected systems, and reduced onboarding times.     Your responsibilities will include managing the logistical and operational aspects of the partner program, ensuring compliance with agreements, tracking partner metrics, supporting Partner Manager requests, managing partner portals and materials and maintaining our databases. Operating within a global Partner Program team based in Berlin, Germany, remotely in the US and the Netherlands. You will collaborate closely with the team and engage with other (senior) stakeholders across the company, particularly in Partner Sales.   Your Main Responsibilities    - Own the partner (onboarding) process of the program, including the system setup and approval process, perform document reviews and seller trainings to equip them with the necessary knowledge and skills to navigate and maximize the benefits of the Partner Program. - Act as the main point of contact for Partners and Partner Managers (esp. APAC and EMEA), by providing dedicated support and addressing inquiries promptly and effectively through shared inboxes. - Update and maintain internal knowledge pages, collateral and maintain partner sales processes. - Support VP Partner Sales in creating internal business updates and reviews, as well as performing business analytics Focus on the end-to-end partner sales process, by maintaining and improving the partner program journey. This includes updates to the CRM database, working together with implementation teams and creating documentation of changes.

We are looking for a self-driven and highly collaborative Sr. Account Executivewith a deep understanding ofgeolocation technologies andtheir relevance forenterprises, combinedwithproven business-to-business sales and account management experience.   In this role, you will develop and execute a winning sales strategy for our Cross-Industry Segmentacross Southern Europe (i.e.France, Italy, and Spain).The role is based out of our Paris office.    Your success in this hunting role hinges on your ability toengage with net new customers, articulate value, inspire, and effectively sell the HERE Portfolio to senior business and IT executives. Serving the segment as a trusted advisor, you will leverage your expertise in enterprise, business, and technology architecture to align customer needs seamlessly with the capabilities of HERE.This strategic alignment will not only enable you to generate significantnew business for HERE but also position you as a key driver in navigating and addressing the complex challenges within the segment. Together with a highly passionate team of HERE industry and solution experts, and a growing ecosystem of software and integration partners, you willreach ambitious growth targetsin Southern Europe and lead the virtual deal team to win new lighthouse customers for HERE.    Your Impact  - Strategize and execute annual business plans tailored for the assigned territory, focusing on strategies to acquire new customers and drive revenue growth.  - Consistently meet and exceed quarterly and annual sales targets by creating compelling value propositions and establishing long-term collaborative partnerships with new clients.   - Cultivate deep customer engagement with potential customers by building and nurturing executive-level relationships, particularly at the C-level. Align HERE's leadership with the client's strategic vision, generate excitement, and uncover new growth opportunities within the target industries. Collaborate with the team to construct persuasive business cases and successfully close deals.  - Leverage a comprehensive understanding of HERE's strengths to address specific challenges within the Cross-Industry segment targeting large enterprises in the Integrated Energies, Retail, and Insurance space. Identify low-hanging fruits and strategic account targets, steering the sales team towards a value-focused approach to secure substantial deals.  - Champion cross-functional collaboration to drive synergy and success across pre-sales, customer success, professional services, product management, licensing & business operations, legal, revenue marketing and channel partners. - Demonstrate excellence in execution by ensuring meticulous business planning, accurate sales forecasting, and detailed reporting through SFDC (Salesforce).  - Attain and maintain trusted advisor status within Southern Europe grounded in profound industry and technology knowledge, to drive continued business success.