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As a student in Platform Product management team, you are responsible for ensuring the integrity of our automated billing and licensing for subscriptions to HERE’s location-based services platform. This includes the billing for those subscriptions licensed on HERE’s Developer Portal (https://developer.here.com/plans), as well as via other channels.
In this role, we provide you an opportunity to work closely with product management and development teams who implement and maintain the integration with the billing system. Your key responsibilities include:
- Customer Support
- Responding to and resolve all customer queries in a timely manner
- Cooperating with technical support and/or other departments on more complex issues/questions
- Supporting sales with queries related to their customers
- Supporting HERE Resellers
- Billing system management
- Working with the billing vendor and payment processor to resolve issues and manage improvements
- Coordinate with internal development teams to resolve issues related to the billing platform integration with the Developer Portal and other services
- Updating and maintaining an operations handbook and documenting other processes as required
- Reporting
- Creating weekly and monthly reports covering KPIs like revenue, churn, usage and dunning
- Service Improvement
- Provide documented feedback, e.g., enhancement requests, to vendor and work with them to drive implementation
- Provide feedback to internal teams on changes that will improve operational efficiency and customer satisfaction
- Supporting program manager as we expand billing activities to other areas of our business.
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As HERE continues to develop a single and comprehensive approach for where work is done that maximizes the return on HERE R&D labor spend, improves collaboration and increases impactful contribution of our engineering organization, we have an exciting and rare opportunity to support this company wide initiative.
This role will drive the development and implementation of the foundational elements required to forecast and handle engineering workforce (both internal & external) capabilities and resource requirements beyond the current year. On a day to day basis you will be:
- Supporting in the development of the “R&D Workforce Management Playbook” to ensure consistency workforce management practices across HERE.
- Developing frameworks and tooling to assess products, projects, and activities for effectively implementing the playbook. Support in the launch of these in time for the 2020 Annual Plan.
- Collaborating with R&D teams to develop short-mid-long operational capacity vs demand views (6-12-18 months). Support the R&D organizations with providing recommendations on where to allocate capacity.
- Partnering with Engineering leaders, Finance, and Strategic Sourcing and Real Estate to develop BU specific workforce plans, in alignment with HERE business and location strategy
- Evaluating the impact and financial value of opportunities by building business cases and develop roadmap to implement plans and gather defined efficiency gains.
- Collaborating with others to define and implement a systematic view to monitor and track progress through business and operational metrics to measure workforce efficiency and productivity (vs planned metrics).
- Maintain informed key business partners in a regular basis through establishing long-term relationships and finding creative ways to maximize your/their involvement.
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Are you fascinated by maps? Do you want to find out how we map the world and how to build the world’s best search engine? It might be easy to build search engines, it might be easy to build recommendation engines, but what it takes to build a service that allows humans to interact with the world around them you won't find in a book. Years of research, testing, analysis of how people ask "How do I get to where I want to go?" – that’s what led us to what we're very proud of and we'd like you to join our journey.
We in the OneSearch team make the world's addresses and places findable. Our daily work is all about data mining, string processing, efficient data structures, machine learning and ranking algorithms. You will:
- Analyze, design and implement software that scales using up-to-date and future technologies
- Improve OneSearch products with respect to quality of results, quality of software design, performance, stability and maintainability
- Write/update tests and documentation
- Create/maintain automation and development tools
- Conduct peer reviews
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- Launch new iterations of the HD Live Map
- Manage the product lifecycle
- Identify and validate market problems; collection of market information from both a technical and a commercial point of view; translation into product strategy and product requirement
- Positioning of product in the market, creation and execution of plans for sales readiness and marketing activity
- Product Roadmap: Illustrate the vision and key phases of deliverables
- Business Case creation and maintenance
- Evaluate and Respond to RFx in collaboration with respective other groups such as sales
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HERE Technologies is looking for a creative and strategic Social Media Manager (m/f/x) for a maternity cover contract (one year). The candidate should be an expert in social media marketing trends and strategies. You will have excellent skills distilling brand voice across various social media channels and be well versed in social media campaign effectiveness - measurement and optimization. You will join HERE Brand team in Berlin to play a crucial role in bringing brand building ideas to life and playing social media champion to both internal and external audiences. Equal parts strategic and creative, you will thrive in a fast-paced tech environment, constantly searching for the next great idea.
- Manage the HERE social media channels.
- Ensure a consistent HERE brand voice across all social media channels and campaign concepts.
- Collaborate with various marketing and communications teams to provide social medial governance, strategic and creative consultation.
- Develop social media marketing concepts and creative strategies that fulfill company objectives.
- Provide weekly readout on social media KPIs and performance.
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A Sales Solutions Architect (SSA) is both a big picture thinker and in-depth problem solver, leveraging HERE product, technology and data assets to architect solutions solving variety of problems in the market. The SSA understands ecosystem architectures & trends, and provides technical consulting to customers as a trusted advisor. At the senior level, the Sales Solution Architect scope would typically cover entire Industry focus (Industry Solution Architect) or group of key strategic customers (Customer Solution Architect). This role has responsibility for the Technology, Media & Telco industries. Other responsibilties will include:
- Identify customer jobs to be done and solved as part of value-selling engagements with our sales and account teams (be the business consultant that understands customer business processes and maps them to technology solutions to optimize business outcomes)
- Incorporate ecosystem and partner analysis in any solution architecting proposals
- Identify required project and technical steps to drive the opportunity
- Create optimal solution architectures and proposals that uniquely solves customer problems enabling Value Based Sales and Value Based Pricing
- Identify risks & mitigations in solution proposals
- Build initial business case model and proposals in support of proposed solutions
- Represent voice of customer back to HERE product & engineering teams, including customer & market requirements, competitive insights & inputs for business cases to justify investment decisions
- Build customer loyalty by becoming a trusted advisor for larger engagements
- Partner with AEs, partner teams & industry relations teams to gain full understanding of our eco-system and partner network – to better inform solution options for our customers
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Der Job
Ihre Leidenschaft ist, Software zu entwickeln, die bedeutsam ist? Für Karten und räumliche Daten? Möchten Sie Ihre software engineering skills einsetzen, um “räumliche” Probleme zu lösen? Haben Sie Erfolg damit, dass Ihr Code zu einem funktionierenden Werkzeug wird? Dann kommen Sie zu unserem Team und nutzen Sie die Gelegenheit, Lösungen zu entwickeln, die das Erstellen von Karten und die Verarbeitung von Daten auf die nächste Stufe bringen. Als Lead Software Engineer (Java, Scala, REST-Dienste) entwickeln Sie intelligente Tools zur Beschaffung von Inhalten für die hochmodernen Mapping-Technologien von HERE. Sie werden Teil eines agilen Pod-Teams, das Werkzeuge für die räumliche Verarbeitung, Anreicherung und Transformation entwickelt, mit dem Ziel, Karteninhalte auf effiziente, skalierbare und hoch automatisierte Weise bereitzustellen, um die aktuellsten und relevantesten Karten zu erstellen und zu verwalten.
Deine Aufgaben
- Entwickeln Sie neue Softwareprodukte von Grund auf und erweitern und pflegen Sie sie in einem innovativen und iterativ wachsenden Umfeld
- Implementieren Sie Tools, um sowohl die automatisierte als auch die halbautomatisierte Kartendatenverarbeitung zu verbessern. Dazu gehören Backend / Service-basierte Softwarestacks, aber auch Dashboard-Komponenten für die Datenverfolgung und -analyse
- Wenden Sie CI / CD-Tools an und erweitern Sie sie, und führen Sie den End-2-End-Besitzstand Ihres entwickelten Software-Stacks aus, einschließlich DevOps und Testaspekten
- Arbeiten Sie eng mit anderen Full-Stack- und Frontend-Ingenieuren im Team zusammen, um APIs und Systemintegrationen zu definieren
- Arbeiten Sie mit anderen Entwicklungsteams und internen Kunden zusammen, um neue Möglichkeiten zu erkennen, kritische Anforderungen anzusprechen und komplexe Probleme zu lösen, indem Sie Ihre Backend-Entwicklungskenntnisse nutzen
- Werden Sie ein Experte für die Nutzung interner Plattformressourcen und APIs
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Do you like working with state-of-the-art technology - functional programming, IaaS/PaaS software deployment ? If yes, then we cannot wait to receive your application and look forward to you joining our highly-skilled, multi-functional, multicultural, passionate and self-organized teams.
About the Team:
OTA (Over-the-Air) technology is a critical component to leverage the full potential of any connected and autonomous vehicle. The team specializes in open source and open standards-based OTA technology that allows automakers and the broader industry to deliver data, software and firmware to vehicles in a secure, cost effective, and scalable manner. Our flagship OTA solution is aligned with Uptane, the OTA security framework initiated and funded by the U.S. Department of Homeland Security. Uptane is the most comprehensive security framework available to defend attacks on updates for connected cars.
As a (Principal) Software Engineer you'll have opportunity to work on this amazing product. Within a co-located, multi-functional and self-organized team, you will have fun pair-programming in Haskell and Scala on security- and safety-relevant, critical infrastructure code for the automotive industry. We care about software design and take the time to write quality software.
We use Haskell to verify correctness properties of our system and derive measures of quality for the software that we deploy. If you are not already a Haskell expert, you should possess the drive to become one. We use code reviews to learn from each other and to ensure our self-imposed bar for quality is constantly met.
Your role encompasses defining and working on features and technical tasks in a self-directed fashion, supporting your colleagues with technical challenges, working with product management to analyze requirements, talking to partners, designing, implementing and documenting solutions as well as testing and reviewing your colleagues' work.
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We are looking for a full time intern with strong background in Computer Science and Machine Learning to join the HERE Research - Chicago Lab team in Summer 2019. The candidate will develop and implement algorithms to extract information from millions of kilometers of 3D point clouds and imagery.
The candidate must be able to work effectively in a multidisciplinary team environment focused on innovation and be able to learn and integrate complementary technologies outside their specific area of expertise.
What you will do in this role?
Develop and apply machine learning models for feature extraction from LiDAR and imagery data
Prototype and implement scalable and reliable machine learning algorithms
Communicate new results and insights within the HERE Research team
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In this role, you will act as the key business partner working directly with operational and other internal stakeholders to provide transparency and decision support. You will structure problems, perform analysis, and create presentation materials on budgets, costs and product profitability for senior management.
Your every day activities will include:
- Develop, coordinate, consolidate, analyze and communicate monthly Platform costs’ forecasts utilizing Hyperon to ensure planning data accurately reflects projected business outcomes
- Lead the Cost Allocation to product process
- Facilitate the ongoing tracking of investments to drive accountability of projections made at time of initial investment approval; Partner with Corporate Finance representative to further develop reporting and analysis
- Collect and analyze cost information and create cost models to consolidate into cost projections for Platform Long Term Planning
- Controlling and managing the outsourcing process, making sure it is aligned with Budget
- Support and challenge financial and business-related topics and assist with the development of financial reports and KPIs that align with strategic objectives, initiatives and execution plans focused on meeting those objectives
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The technical pre-sales team helps and enable our direct sales force on the technical aspects of bids and pursuits. This team takes primary responsibility for working on the technical aspects of RFPs and RFQs. We are looking at expanding our team in South East Asia
As a Principal Technical Sales Engineer, your main responsibilities will include:
- Evangelizing, demonstrating and proving the capabilities of HERE Location Platform and HERE Technical Assets in web and mobile applications.
- Designing and crafting solutions that will deliver against identified customer requirements and associated problem definition, including preparation of storyboard and UX integrated with both client and HERE assets.
- Rolling-up your sleeves and performing hands-on coding to create working demos and PoC's to show customers the numerous maps and location-based capabilities of HERE Technologies against customer specific requirements and use cases. You will remove technical and competitive blockers to sales
- Understanding and articulating how our technical assets contribute to offerings proposed to the customer and to the overall value proposition.
- Developing implementation plans for taking projects from a conceptual phase to full-scale production
- Providing direct technical expertise for opportunities in one or multiple domains of knowledge
- Providing feedback to sales, product marketing, and product management on current and future product requirements
- Developing and communicating project specifications/progress and maintain ongoing dialogue, including escalations, when appropriate to management and product development teams.
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At HERE a successful Senior Account Executive will increase HERE's valuation by continually closing new sales opportunities while building and developing a pipeline of prospects and new funnel opportunities. This person will individually be responsible for generating pipeline opportunities and building relationships to creatively enter new accounts. The Sr Account Executive will also be responsible for new logo bookings to achieve Fiscal Year Quota and outlines sales target. In principal this role will focus on driving new business within the transport & logistics industry mainly in France with possibility to extend reach to Southern European region.
- Engages targeted new logo accounts to understand their needs and align them with HERE Products, Platforms, and Services.
- Leverages HERE commercial and technical pre-sales throughout the opportunity management life cycle to build value-driven proposals for new logo customers.
- Develops and implements account strategies that maximize value for prospects and HERE.
- Leads the pricing and customer contract negotiation processes.
- Maintains information including customer relationship management system and sales forecasts for HERE management.
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You will work with a team of traffic quality specialists who are responsible for gathering and disseminating traffic information to clients and end users utilizing HERE’s distribution systems. Methods employed to gather traffic information may include emergency services monitoring, monitoring of traffic cameras and handling incoming, including verification of all data via outgoing calls and other resources
In detail you will:
- Gathering and validating real time traffic incident data through a variety of both publicly available and proprietary resources.
- Making phone calls to public agencies; monitoring emergency communications; review of internet-based content delivery; traffic camera observation; and other internal HERE traffic incident management tools.
- Entry of real-time traffic incident data in the HERE traffic incident management system. This includes all updates to initial incident entry, in real-time.
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OTA (Over-the-Air) technology is a critical component to leverage the full potential of any connected and autonomous vehicle. The team specializes in open source and open standards-based OTA technology that allows automakers and the broader industry to deliver data, software and firmware to vehicles in a secure, cost effective, and scalable manner. Our flagship OTA solution is aligned with Uptane, the OTA security framework initiated and funded by the U.S. Department of Homeland Security. Uptane is the most comprehensive security framework available to defend attacks on updates for connected cars.
If you like working with state-of-the-art technology - functional programming, IaaS/PaaS software deployment , we cannot wait to receive your application and look forward to you joining our highly-skilled, multi-functional, multicultural, passionate and self-organized teams.
As a member of the team, you will
- Participate in full life-cycle software development
- Develop highly scalable and reliable systems
- Write clean, tested and well-documented code
- Develop testing, building and release management software and processes
- Contribute ideas for new features and identify areas for improvement
- Collaborate effectively across teams
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OTA (Over-the-Air) technology is a critical component to leverage the full potential of any connected and autonomous vehicle. Our OTA team specializes in open source and open standards-based OTA technology that allows automakers and the broader industry to deliver data, software and firmware to vehicles in a secure, cost effective, and scalable manner. Our flagship OTA solution is aligned with Uptane, the OTA security framework initiated and funded by the U.S. Department of Homeland Security. Up to now, OTA is delivered as an on-premise solution within the customer data center. In the near future, we want to deliver OTA as SaaS fully integrated with our Open Location Platform.
Our OTA team is looking to hire a Technical Project Manager to lead a team of software engineers in Beijing. In your role as the Technical Project Manager, you will make an assessment of the status quo, develop an OTA roadmap together with the customer and evolve into the “Function Owner” of the new OTA strategy. The development of the OTA strategy is taking the existing solution into account, as well as the new feature and function requirements of the customer. This strategy is vehicle focused but will span from the Back-End/ IT systems to the embedded vehicle OTA architecture including the update process in consultation with the responsible customer departments.
Your main responsibilities will include:
• In coordination with HERE OTA team, develop an OTA concept based on the existing vehicle architecture of the customer.
• Cross reference OTA concepts with actual feature and function requirements of customer.
• Assessment of integration of OTA security concept Uptane into customer’s architecture.
• Assessment of decentralized usage of OTA concept within customer’s after-sales organization.
• Assessment of existing customer’s OTA components and recommendations for improvement.
• Assessment of existing customer’s OTA security concept and compliance of the existing solution
• Participation in various OTA steering committees of the customer.
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Within the Services group in HERE, a team around architecture and innovation is about to build the future of in- and outside-vehicle infotainment. For this , we are looking for passionate developers to join our growing, agile team. We are working with the latest technologies and methods to develop the next generation of light-weight, microservices-based navigation solutions.
You will be part of the team responsible for building the quality into our product. As a test automation engineer of our agile HERE Navigation on Demand team your daily tasks will include:
- design, development and maintenance of the automated tests, scripts and tools
- execution of the automated tests and results analysis
- bugs reporting and verification
- contribution to the designing and implementing unit/integration/ui automated tests
- in addition you might contribute to the DevOps and release management tasks
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Summer Intern to provide research, admin and event support and coverage in Washington, D.C.on HERE Technologies Government Relations team
Intern will attend events, take notes, report back, conduct research, write reports, and provide assistance as needed through the summer.
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We are the HERE Annotation Team. Annotation is how we at HERE measures the success of our HERE mapping software. When changes are made to HERE Maps, annotation informs us if those changes are better or worse for our end map users.
You will be a HERE Arabic Annotator within our team. As a HERE Arabic Annotator, you will help to: 1) determine the possible intent of map user-entered map searches, 2) determine the value of a geographical point-of-interest (POI) being returned as a map listing, and 3) confirm information about POIs using web-based research.
Your main responsibilities will be:
Rate the quality of point-of-interests generated from HERE maps. The Annotator must be able to clearly explain their thought process behind their rating choices.
Perform online research to provide contextual elements for your rating choice.
Perform data quality checks on the various associated attributes of geographic POIs in our mapping database.
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HERE Technologies is looking for a creative and strategic Copywriter (m/f/x) for a maternity cover contract (one year) with excellent skills distilling one brand voice to different audiences via various channels. You will join HERE Content Studio in Berlin to play a crucial role in bringing ideas to life and communicating in short- and long-form copy for various channels. From campaigns and compelling web text to film scripts and corporate brochures: you live and breathe great content.
- Develop and maintain writing standards for all copy across the brand, marketing and design productions
- Ensure a consistent HERE brand voice across communication tools and concepts
- Collaborate with the Revenue Marketing, Brand and Corporate Communications to create compelling concepts, storytelling and copy products across channels
- Lead the writing process for all copy, ensuring quality implementation and managing the approval process with internal stakeholders
- Develop concepts, scripts and creative strategies that fulfill the objectives of Brand, Creative and Marketing Campaigns
- Create leading concepts for campaigns, advertising campaigns, various types of collateral, video scripts and voice overs, web content and visual communication for our customers and the wider HERE audience
- Proofread copy to check spelling and grammar
- Amend, revise or re-develop assets in response to feedback
- Work on several projects at once and often on tight deadlines
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As an Online Acquisition Intern (m/f/x), you will be responsible for supporting initiatives and programs driving B2C online sales through our eCommerce properties. You will be responsible for supporting digital media channels such as SEA, SEO, Affiliation and Display advertising and will eventually support marketing automation programs with the objective to increase sales while optimizing the cost per acquisition. You will join the E-commerce team, a 7-person team made of experts who live and breathe “Digital,” and will support the Digital Marketing Manager by working together with external media agencies and will help implementing revenue generating activities online.
- Become an expert in Search Engine Marketing (SEA & SEO), Affiliate marketing, Online display advertising
- Ensure digital marketing programs support seasonal and promotional campaigns
- Liaise with web partners and media agencies to implement programs
- Monitor KPIs, report on program efficiencies and analyze performances
- Support with budget management and purchase orders management
- Support the Digital org by bringing in-depth expertise in online traffic and sales generation
- Interact with development groups and other digital experts to implement program requirements