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Our team
Our mission is to provide the best technical delivery platform and operations procedures for our engineering teams. This platform and our tools around it will enable us to deliver our services on a global scale to billions of customers all over the world. The scale of our operations in combination with our unique problem domain of geospatial data makes this an interesting challenge in its own.
The role
As a Systems Reliability Engineer (SRE) you will help enable our organization to build and improve world-class service delivery capabilities. By applying your operations and software development experience you help:
- Develop and implement solutions for non-functional requirements with a focus on broad re-use across system components
- Implement HERE CI/CD best practices, deployment pipelines and test automation frameworks to enable frequent, high quality releases
- Define and implement application deployment strategies based on application type
- Support the Engineering teams to develop and maintain real DevOps
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We are looking for an interim Director of Employee Communications (m/f/x) for an one-year contract who has long-standing experience in the corporate (internal) communications field, in advising executives and other senior leaders on communications strategies and in leading teams of communications professionals. You would lead the Strategy, Planning and Execution of Global HERE Employee Communications across all business and functional groups and guide the execution of the regional Internal Communications based on the global strategy. You are playing a critical role in the transformation of HERE and of the Marketing & Communications function in its development to a true Platform company. The role is based in Berlin.
What´s the role?
- Owns the Global Employee Communications strategy and execution of HERE Technologies.
- Drives the Business and Functional Employee Communications strategy and execution in the Business and Functions and guides it in the regions (EMEAR, APAC and Americas).
- Shape the future Regional Employee Comms strategy with the newly established Regional Comms organization.
- Leads a team of 10-12 Communications managers and specialists, based in Europe and the US.
- Drives – together with HR – the development of HERE Leaders as great communicators by training them in communications skills and equipping them with the right communications tools and frameworks.
- Works closely with the HERE Leadership Team and acts as a strategic adviser in Employee Communication topics.
- Provides communications support for the functional leaders at HERE
- Drives employee engagement and commitment for the HERE Strategy, Vision, Mission & Culture – together with HR - and builds pride for the HERE Products and Brand – together with Marketing and Product.
- Drives an open communication culture and activates employees in becoming ambassadors of the company.
- Establishes an effective and innovative, global internal communication infrastructure that covers all business and geographical dimensions. Looks for opportunities to further digitize.
- Having overall control of planning, staffing, budgeting, managing expense priorities, and approving changes to methods, analytics and practices of the Global Employee Communications team.
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Participates on advanced analytical and problem-solving techniques to support process improvements on GCO Workstreams and Workflows.
Participates and facilitate proper and effective Root Cause Analysis for workstreams within Global Content Operations.
Facilitates ICE Investigation sessions together with GCO teams, also facilitates 8D Methodology when an ICE or 8D is assigned to the site.
Review and Analyze Quality results from Global Content Operations and undertake trend analysis in base of such of results.
Monitor and support on Preventive and Corrective actions during its implementation for effectiveness revision.
Maximize Quality Tools utilization to provide support and improve Quality Results, GCO KPIs (metrics, ratios, norms, etc.)
Monitor and analyze Project Metrics to detect possible improvements with GCO Workstreams and reduce variation at Coder Level.
Identify and provide support for Innovation Ideas to different projects to ensure they all are properly conveyed.
Serves as a promoter and coach in Agile practices to the different teams QS supports.
Assurance of compliance with ISO 9001:2015 within all Workstreams and processes executed in LDO through internal audits and risk identification. Provide follow up for corrective actions set for non-conformities and risks.
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This Site Reliability Engineering position is part of a team transforming the way the organization implements, deploys, supports and operates software. The focus is on enabling engineering teams with expert guidance and tools to deliver frequent, high quality and reliable components.
Software Delivery
- Contribute to application code base and architecture with a focus on optimization for performance, reliability, scalability, security and cost
- Develop and implement solutions for non-functional requirements using with a focus on broad re-use across system components
- Implement CI/CD best practices, deployment pipelines and test automation frameworks to enable frequent, high quality releases
- Define and implement application deployment strategy based on application type
Operations
- Guide and train agile engineering teams to optimize service quality and ensure adoption of operational best practices
- Ensure the effective capture of application telemetry, logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues
- Design and develop operational tools and services needed to effectively operate system components
- Understanding and adherence to operational processes ensuring auditability and compliance with ISO and industry standards (includes Incident, Problem and Change Management)
- Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost – automating solutions wherever possible
- Participate as a member of the SRE community to develop tools and services that enable automated operations
Support
- Contribute to documentation required to guide on-call engineers and on-board team members
- Maintain system wide health and proactively seek out potential issues, address with component teams
- Proactively and continuously drive system wide quality improvements by undertaking thorough root cause analysis for major incidents with component engineering teams
- Provide training and coaching in a capacity as Subject Matter Expert to other engineers
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HERE Technologies is looking for a Software Engineering Manager to lead a team creating automotive grade services used world-wide. As part of the Automotive Application group, you will be responsible for high-volume, real-time event processing and machine learning systems in a cloud environment that enables highly automated driving vehicles.
We are seeking a thought leader and a seasoned, hands-on technical manager with a track record of delivering successful products. You will need to be a pragmatic visionary that can translate business needs into workable solutions that scale both technologically and operationally. You’ll have the responsibility to scale engineering teams and manage strong teams in a fast-paced, startup-like environment. You’ll need to lead the organization through change, evolution, and sustained growth.
We believe our culture is crucial to our success. We seek curious and bold individuals. You should not accept the status quo and seek to evolve all technologies and processes. We value highly ethical, transparent, empathetic, and team-oriented leaders. You should believe that the team can accomplish more than any one person.
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Are you interested in traveling to work hands on with developers around the US? Around the world? If you are passionate about developers, communities and platform technologies – we’d like to hear from you.
The HERE Developer Relations team is looking for a Rockstar Platform evangelist that’s self-directed and deeply technical, a community leader to run hackathons and workshops for the HERE Open Location Platform. This role will be fun for those who like building communities, evangelizing technologies and are both marketeers and technologists.
We are looking for a candidate who has experience building ‘things’ who tinkers with APIs in their spare time and understand how location can be leveraged in a variety of verticals from the Internet of Things to blockchain to powering the sharing economy. This role will be critical in building connections into key developer communities across the world, facilitating developer group events, and scaling our platform reach efforts. Having passion and talent for creating innovative technical solutions and helping other developers learn and leverage location within their apps/services/products is a MUST.
- Technical Enablement: Jointly develop technical enablement plan for partner developer ecosystems (AWS, SAP, Microsoft, etc)
- Enablement Execution: Help developer customers experiment with the HERE Open Location Platform by leading and or contributing to the delivery of workshops, Bootcamps, trainings necessary to build the technical skills and expertise of partner & developer communities
- Technical Engagement: Lead Technical Briefings, Proof of Concepts, Architectural Design Sessions, Hackathons to define, bring new solutions to market and support the depth engagement strategy within the HERE Developer Relation Org.
- Technical Acumen: Understands technology trends and opportunities, by reading, attending webinars, conferences delivered by Industry thought leaders such as Gartner, Forrester, IDC, Ovum, CounterPoint, etc. Also develop technical content, such as white papers and code template, that can be used by our customers to assist them in deploying and leveraging location within their apps/products/solutions
- The Participation Economy: Joins the Participation economy attending Technology conferences like Dev Week, DroidCon, and partner developer events like Microsoft Build, AWS re:Invent, SAP TechEd, etc. Participates on technical panels and meetups and contributes with insights and work that is shared in communities like Stackoverflow.
- Technical Network: Invests in own LinkedIn Profile to promote value, experiences and expertise. Responsible for building an expansive Network of partner technical contacts and internal contacts including Engineering, and peer Architects
- Evangelist: Collaborates and works with the broader evangelism organization including technical evangelists and partner integration teams
- Internal Evangelism: Work on building out a strategy to raise product IQ internally within the company
- Travel around the world: With extra emphasis on global travel to reach and work with developers and developer communities wherever they are.
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Responsibilities
This Site Reliability Engineering position is part of a team transforming the way the organization implements, deploys, supports and operates software. The focus is on enabling engineering teams with expert guidance and tools to deliver frequent, high quality and reliable components.
Main Responsibilities
Software Delivery
- Contribute to application code base and architecture with a focus on optimization for performance, reliability, scalability, security and cost
- Develop and implement solutions for non-functional requirements using with a focus on broad re-use across system components
- Implement CI/CD best practices, deployment pipelines and test automation frameworks to enable frequent, high quality releases
- Define and implement application deployment strategy based on application type
Operations
- Guide and train agile engineering teams to optimize service quality and ensure adoption of operational best practices
- Ensure the effective capture of application telemetry, logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues
- Design and develop operational tools and services needed to effectively operate system components
- Understanding and adherence to operational processes ensuring auditability and compliance with ISO and industry standards (includes Incident, Problem and Change Management)
- Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost – automating solutions wherever possible
- Participate as a member of the SRE community to develop tools and services that enable automated operations
Support
- Contribute to documentation required to guide on-call engineers and on-board team members
- Maintain system wide health and proactively seek out potential issues, address with component teams
- Proactively and continuously drive system wide quality improvements by undertaking thorough root cause analysis for major incidents with component engineering teams
- Provide training and coaching in a capacity as Subject Matter Expert to other engineers
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The Sr. Business Operations Analyst will report to the Head of Operations Enablement within Development Operations & Strategy. The Ops Enablement team is responsible for conducting all aspects of governance, reporting, analytics, visualization, process framework ownership, and operational improvement initiatives. We are looking for knowledge in the areas of business operations within a software engineering environment, including problem solving, process improvement, quantitative analysis, lean/six sigma best practices, and executive communication. The candidate must be able to work independently, roll-up your sleeves to support implementation, and explain complex results and nuanced information in simple frameworks that build consensus.
- Drive operational excellence projects or selected project components throughout the Development organization
- Provide subject matter expertise and implement best practices related to continuous improvement tools, frameworks, and data driven decision-making within Development
- Responsible for driving individual topics within the Development Governance Model (e.g. VSEM, Value Stream Mapping, Operational Reviews, and other executive communication requirements)
- Lead process framework harmonization for Development ensuring alignment across tribes and enalbing teams
- Participate in cross-functional initiatives and working streams as required at a contributor or project lead level
- Liaise with respective teams inside Development to support, and at times drive, the establishment of end-to-end repeatable business operational processes to unlock business value and engrain capabilities in the organization
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Our objective at HERE Technologies, a digital data driven company and leading location intelligence provider, is to unleash the power of location information in the betterment of people´s everyday lives around the globe. Active in 200 countries and pursuing pilots such as mitigating the consequences of natural disasters, we are perfectly positioned to lead the discussion on corporate responsibility (CR).
HERE is looking for an individual to lead and direct our global corporate responsibility efforts, currently focusing on humanitarian aid. We are seeking a person who possesses a passion for ethics and a talent for business and marketing; someone with the ability to tell a compelling story using modern communication tools and platforms.
This role is part of HERE's Brand team and will report to the Global Head of Government Relations and Corporate Responsibility. Our team's mission is to support all of HERE's business activities, shape meaningful HERE public policy positions, engage in outreach, and develop and drive dialogue with government, industry and other community partners. Advancing HERE's reputation and commitment to good corporate citizenship is a key objective of this role.
Your responsibilities will include understanding the expectations of consumers, customers, employees, investors and the broader society with respect to responsible corporate citizenship. Additionally, ensuring a dedication to CR in the design and execution of business strategies and operational objectives of HERE.
On a day to day basis you will be:
- Leading the development, coordination and implementation of HERE's global CR strategy and execution around three focus areas: responsible operations, “give back activities” and social innovation projects.
- Utilizing internal communications channels to reinforce the organization's CR policies as well as drive the engagement of HERE employees in CR initiatives.
- Working with internal and external partners to position our company as a leader in responsible corporate behavior.
- Building strategic alliances and coalitions with business partners and constituency groups whose work and missions are aligned with HERE's priorities.
- Partnering with communications and marketing teams to promote ONE HERE brand while ensuring visibility of the company's dedication to corporate responsibility.
- Aligning closely with other team members in the Government Relations team to shape and position HERE as an engaged and responsible corporate citizen before policymakers and regulators.
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The Content Studio within HERE’s Brand team is seeking a Sr Brand Specialist - Content Strategist (m/f/x) to be based out of our Berlin, Germany office. We are looking for a strategist with proven experience in translating technology solutions into exciting content narratives and stories for our audience of customers, journalists, and influencers, whether for campaigns or events.
Within Content Studio, you’ll work in a team of highly talented creative professionals who are at the center of content creation and storytelling for HERE, focusing on technology topics around our enterprise and priority industry offerings for B2B and B2C alike.
You need to be someone who enjoys working proactively with stakeholders within the business to identify the stories that differentiate HERE from the competition and establish HERE as a thought leader in location intelligence. You’ll be based in Berlin as part of a globally dispersed team with members located in Chicago, Singapore, London and beyond.
• You’ll be a go-to person for customer-facing content creation, supporting Brand across our priority industries.• You’ll foster integrated collaboration on content requirements with your stakeholders across Revenue, Strategic and Product Marketing and Global Communications, and translate it into strong customer-facing messaging and content. • You’ll bring experience leveraging data and analytics, including SEO data, to drive performance and optimization of content. You’ll be adept at using analytical tools and dashboards to extract and distil insights for your team and others.• You’ll possess excellent editorial skills and the ability to turn complex topics into easy-to-digest stories and creative concepts that deliver impact. • You’ll have the confidence to steer the creation of content assets from concept and briefing through to final proofing and publication. • You’ll need an ability to thrive in a fast-paced business that requires a steady stream of on-brand content across B2B, B2C and B2D audiences.
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Senior customer-facing role responsible for product education and communicating customers’ product needs to HERE divisions. Ensure customer satisfaction via product & services support and issue resolution. The ideal candidate will be able to support both HERE’s Map Content and Platform services.
What will you do as a Sr Resident TCS Engineer
The position has main focus to a major customer in the Munich area. The whole portfolio of HERE products and services are potentially supported, which is resulting in diversified day to day activities. While being the technical interface, managing technical requests and questions from and to the customer you can rely on a dedicated and technical very knowledgeable team with a great team spirit. The position includes collaboration with crossfunctional internal teams in an international environment.
Responsibilities
- Act as an advocate for HERE Products & Platform Services within the customer space.
- Responsible for post-sale support of HERE’s data products. Pro-actively identify new opportunities.
- Responsible for managing customer needs and expectations internally to ensure internal initiatives reflect customer business and technical requirements. Actively involve other departments to have them contributing to customer requirements.
- Manage relationships with customers in support of HERE Products including conflict resolutions, strategic alignment, customer expectations, negotiations and communication. Use the defined processes strictly and contribute actively. Make sure to check the impact for other customers as well.
- Manage conflict resolution and communication when customers and HERE have competing technical objectives. Take the lead if a number of OEMs or SVs are impacted on a specific topic.
- Analyze, debug and resolve customers’ map compilation and Web API issues.
- Develop and present standard and advanced training to customers, including development of proprietary training materials for support of new or existing HERE data products.
- Coordinate and provide training for fellow TCS Engineers as well as internal Sales support groups including development of proprietary training materials for support of new or existing company data products.
- Provides testing support for internal and external applications of HERE database. Organize testing efforts that cover more than one country.
- Ability to drive business decisions.
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Are you interested in traveling to work hands on with developers around the US? Around the world? If you are passionate about developers, communities and platform technologies – we’d like to hear from you.
The HERE Developer Relations team is looking for a Rockstar Platform evangelist that’s self-directed and deeply technical, a community leader to run hackathons and workshops for the HERE Open Location Platform. This role will be fun for those who like building communities, evangelizing technologies and are both marketeers and technologists.
We are looking for a candidate who has experience building ‘things’ who tinkers with APIs in their spare time and understand how location can be leveraged in a variety of verticals from the Internet of Things to blockchain to powering the sharing economy. This role will be critical in building connections into key developer communities across the world, facilitating developer group events, and scaling our platform reach efforts. Having passion and talent for creating innovative technical solutions and helping other developers learn and leverage location within their apps/services/products is a MUST.
- Technical Enablement: Jointly develop technical enablement plan for partner developer ecosystems (AWS, SAP, Microsoft, etc)
- Enablement Execution: Help developer customers experiment with the HERE Open Location Platform by leading and or contributing to the delivery of workshops, Bootcamps, trainings necessary to build the technical skills and expertise of partner & developer communities
- Technical Engagement: Lead Technical Briefings, Proof of Concepts, Architectural Design Sessions, Hackathons to define, bring new solutions to market and support the depth engagement strategy within the HERE Developer Relation Org.
- Technical Acumen: Understands technology trends and opportunities, by reading, attending webinars, conferences delivered by Industry thought leaders such as Gartner, Forrester, IDC, Ovum, CounterPoint, etc. Also develop technical content, such as white papers and code template, that can be used by our customers to assist them in deploying and leveraging location within their apps/products/solutions
- The Participation Economy: Joins the Participation economy attending Technology conferences like Dev Week, DroidCon, and partner developer events like Microsoft Build, AWS re:Invent, SAP TechEd, etc. Participates on technical panels and meetups and contributes with insights and work that is shared in communities like Stackoverflow.
- Technical Network: Invests in own LinkedIn Profile to promote value, experiences and expertise. Responsible for building an expansive Network of partner technical contacts and internal contacts including Engineering, and peer Architects
- Evangelist: Collaborates and works with the broader evangelism organization including technical evangelists and partner integration teams
- Internal Evangelism: Work on building out a strategy to raise product IQ internally within the company
- Travel around the world: With extra emphasis on global travel to reach and work with developers and developer communities wherever they are.
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Your responsibility as a Sr Principal Architect is to drive success of HERE Open Location Platform through deliberate, clear and consistent software and system design.
· You are encouraged to work with important customers to understand their requirements and help build solution architectures for real-world use cases. This demands a hands-on pragmatic approach and an analytical mind-set with a solid theoretical basis.
· A background in developing massively parallel and distributed systems, new products or platforms and technology is critical for the candidate to be able to successfully lead the architecture work in this platform.
· You will be required to drive fluid integration with global architecture and engineering teams spread across continents.
· You are expected to have a wide architectural view when crafting systems, while also narrowing down on microscopic issues that cause cumulative impact on end state.
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Your responsibility as Principal Engineer will be to drive success of HERE Open Location Platform through deliberate, clear and consistent software design and implementation.
- You will work with key customers and partners to understand their requirements and help implement solutions for real-world use cases. This demands an analytical mind-set with a solid theoretical basis and strong experience in software engineering.
- You will be working closely with HERE architecture and engineering teams spread across the globe.
- A result-oriented attitude with an ability to make sense out of complex flow of information is crucial to success in this role.
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As a Product Manager in Consumer Applications, you will own a consumer product and bring it from concept to productization:
- build the product business strategy and go-to-market vision;
- define and validate the product value;
- together with engineering and design you will work on its implementation;
- together with marketing, you will bring the product to its audience;
- scale the product and grow its audience to meet product’s business objectives.
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This role is part of the global Finance and Control team. This team consists of subject matter experts in corporate finance, business finance, accounting and taxation. These professionals partner with HERE’s stakeholders with fact–driven insights that drive business performance. Crafting financial strategy, creating a foundation of business information and advising business on all matters finance forms the basis of day to day work.
As Sr Financial Analyst, you will become part of the global Finance and Control team and be based in Eindhoven. Since very recent we hired 3 additional people to the team and this role will complete the team. You will assist in financial planning, reporting and analysis for HERE’s Customer organization both regionally and globally. This includes monthly forecasting, annual planning, long term financial planning, ad hoc analysis for all aspects of the business including management of revenue, cost of sales and operating expenses. In this role you will partner with a fast paced and high performing finance team, to ensure we meet our short-term and long-term objectives. You will be responsible for translating business plans into financial forecasts, manage and lead preparation of business cases and complex financial models.
These are the key responsibilities and tasks that will help you succeed in this role:
- Serve as the financial business partner for Customer organization, as well as key operational stakeholders to provide financial transparency and decision support
- Serve as the liaison with respect to financial matters between leadership teams and Finance & Control
- Develop a robust understanding of HERE, its products, its markets and its internal organization to form an objective perspective, detect trends and provide insightful analysis and communicate this effectively to senior management
- Manage the development on analyses, simulation models, new business cases, tools and templates to support planning and decision making
- Lead the continuous improvement of tools and processes to drive efficiencies and enable the company’s ambitious growth plans
- Provide specialist advice/input in complex and broad financial issues, e.g. bookings system, partner revenue, product P&L, operational expenses, deferred revenue, etc.
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We in the OneSearch team make the world's addresses and places findable. Our daily work is all about data mining, string processing, efficient data structures, machine learning and ranking algorithms. And about hosting this logic in a global deployment serving thousands of queries per second within strict performance and availability SLAs. We have a great team of top software engineers, machine learning specialists, mathematicians and DevOps experts which are spread across offices in the USA, Germany and India.
We are looking for a passionate, experienced DevOps Lead Engineer for our Schwalbach (Frankfurt) office to strengthen our team.
As part of the team, you will:
- drive the implementation of new infrastructure requirements, from design to production roll-out
- create/maintain automation and development tools
- implement data visualization and alerts to monitor the production system
- monitor infrastructure costs and support efficiency programs
- work with our platform teams on optimizations of the cluster layout
- conduct peer reviews
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Annotation is how we at HERE measure the success of our HERE mapping software. As an annotator, you will complete a variety of Annotation task-types. Collectively, your ratings will allow the HERE Team to make informed changes to the HERE mapping software and determine our mapping database quality. Without annotation, we cannot measure the quality impact of HERE maps software development.
As a HERE Arabic Language Annotator, you will mainly work on Arabic-based mapping data. You will need reading and writing literacy in the Arabic language. You will also need to perform detailed on-line research, utilizing official websites, review sites, web searches, mapping street view, etc as part of this annotation position. You must be able to clearly explain your thought process behind your annotation rating choices and provide quality research in support of that.
To apply for this position, please submit your resume or CV to Albert Lin at ext-albert.lin@here.com.
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Your responsibility as a Lead R&D Test Engineer is to drive success of HERE Open Location Platform through deliberate, clear and consistent quality assurance.
· You are encouraged to work with key customers to understand their quality requirements and help design meaningful quality metrics and tools that ensure a highly reliable platform for critical use cases. This demands a hands-on, pragmatic approach and an analytical mind-set with a proven theoretical foundation.
· You are passionate about software quality and have a sharp eye for finding potential bugs.
· You should have a fluid understanding of quality process, frameworks and automation tools. An experience with massively parallel and distributed systems that operate production ready use cases is critical to your success in this role.
· You will collaborate with multinational teams working across different continents to build a singular yet proven quality framework and tooling for HERE's global platform.
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GIS Data Engineers II are technical project managers, responsible for the execution and design of individual data integration processes, working closely with internal customers and having passion for spatial data.
MAIN RESPONSIBILITIES (ESSENTIAL FUNCTIONS – LIST IN ORDER OF IMPORTANCE)
* Independently build, manage, modify, and execute increasingly complex data engineering processes and projects for the conversion and use of external digital sources in the creation and maintenance of the HERE databases and related products. Assume full accountability and ownership to successfully complete these projects.
* Leverage data engineering technologies like FME, ArcGIS, Python, SQL, Visio, QGIS and others to transform and integrate increasingly complex data, or create products
* Ability to assess and manage risks of complex bulk integration efforts, realizing that as data amounts are high, risks are high.
* Provide GIS and spatial data consultancy within RMC, when needed, especially focused on bulk source integration efforts.
* Participate in departmental and cross-functional projects, which will help to increase efficiency, quality and/or reduce costs within Core Map Group. Apply influence within regional GISDE.
* Maturing engineering and consultancy mindset with focus on value and cost efficiency. Deliver what is needed as end result (not necessarily what was requested at the beginning.).
* Maintain a good understanding of relevant technologies and initiatives, and knowledge of the HERE Database content and product specification including various tools and technologies utilized for database creation and maintenance in general, E2E.
* Design and apply technology in strategic and tactical ways to improve GIS Data Engineering processes, tools and scope. Use experience to recommend improvements for existing processes
* Develop broad experience of projects and processes; re-engineer new process workflows within GISDE.
* Act with empathy and integrity among inter-departmental peers, so that Data Integration insight and advice reaches target.
* Detect problems with data-conversion, bulk updates, or the MAP database and act on them