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HERE Technologies moves people, businesses and cities forward by harnessing the power of location. We empower our customers, partners and developers to achieve better outcomes by leveraging our open platform. To ensure our succes, we are looking for a sales hungry account executive to drive our solutions portfolio within the Transport & Logistics Industry.
Our go-to-market model is a segmented approach where we focus on Automotive, Transport & Logistics and TMT-R (Technology, Media, Telecommunications, Retail). These industries are targeted direct and indirect via a network of partners.
This role will be the driver to the Transport & Logistics Industry. The Account Executive will operate in a greenfield market and should be able to create markets from scratch.
For this you will;
- Develop Yearly Business Plans: for assigned vertical, outline clear strategies, tactics, and action plans; build on existing business to deliver revenue growth; drive growth by upselling and closing new large deals
- Deliver Revenue Targets & Growth Plans: drive to achieve revenue growth, get personally involved in key licensing deals leveraging both content & map Platform offerings – be result-oriented
- Customer Engagement: develop great exec-level relationships: build and nurture C-level relationships; map HERE execs to Customer execs; drive customer excitement; promote HERE’s leadership as Location platform for Business, detect and develop new opportunities for growth; leverage team to build business cases, and close deals
- Analyze market, detect targets, engage and win new accounts: understand HERE strength and how it can resolve specific problems or deliver value to specific vertical industry; spot low hanging fruits and account targets; drive the sales team to engage in proper value selling approach, and win large deals with new accounts
- Be an Internal T&L leader and Develop Harmonious Cross Group Collaboration: engage with all required groups (product management teams, Customer Market Development, Licensing & Business Ops, Legal, Program Management);
- Demonstrate Excellence in Execution: ensure top quality business planning, sales forecasting, reporting
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Team and Scope
The Quality Improvement role within the customer advocacy team is the face of quality to our customers. Globally the team will exist of 11 employees. Team is located across the globe with main presence in Mumbai, Eindhoven and Chicago. Team include members with years of quality experience.
The focus is on supporting successful customer and user quality programs and engagements. The primary goal is to ensure we are effectively resolving customer issues, improving processes to increase customer happiness to drive positive business outcomes.
Position will be an individual contributor with no supervisory responsibilities; however, the job will be responsible for project and program management of cross functional teams.
Main responsibilities
- Support the overall HERE-wide customer issues escalation process (Incident Correction & Escalation)
- Lead HERE-wide customer escalations by handling the immediate customer needs
- Leading problem-solving sessions
- Support customer advocacy programs including customer quality requirements review, customer improvement project support and customer quality engagement support.
- Support other customer quality programs as required
Environment
Experienced in a large degree of independence and autonomy. An agile, creative person who can develop procedures and structures within a new, fast developing discipline. Ability to work within a global environment with a dispersed, de-centralized team.
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As a Sales Support Specialist, you will report into the Director of Customer team, Oceania, to assist the local Customer team in driving new account acquisition and maintaining superior account management. You will be responsible for monitoring sales and performance of the team by maintaining performance dashboards, compiling and analyzing data on performance metrics. You will have a dotted reporting line into the APAC Regional Sales Operations team and will support them and the Global Sales Operation team in special projects and cross functional initiatives to ensure best practices across the region and alignment with global processes.
A successful Sales Support Specialist will ensure all key performance indicators are known and reported accurately in a timely manner. The Sales Support Specialist is a critical function to the Customer team as the reporting tools and support materials developed and managed by this functional are central to the HERE Sales Process.
HERE prides itself on five core values, Be True, Be Bold, Win Together, Learn Fast, Give Back, and your role is to provide exceptional support to the Sales team as we drive towards our vision to enable an autonomous world for everyone.
Your main responsibilities include
- Maintaining and/or developing comprehensive sets of tools and dashboards that will provide transparency and metrics on the team’s performance
- Supporting team members in managing all SFDC related activities – data hygiene and accuracy
- Maintaining/updating monthly Finance forecast files, ensuring accurate changes are captured and tracked
- Facilitating the Internal Approval Process (IAP) and contract execution with Here Contract Management (HCM) tool
- Preparing monthly, quarterly and ad hoc reports being utilized during sales management meetings.
- Following up on customer’s monthly reports and outstanding payments
- Maintaining and updating team’s SharePoint with relevant documentation and tools
- Collaborating closely with the HERE direct sales team and other internal stakeholders
- Supporting the Director of Customer team on all activities pertaining to the annual planning process
- Working closely with Regional Sales Ops and Revenue Marketing teams on lead management
- Becoming an expert in sales operation processes and tools. Training the sales team on any new process launch and tools rollout related to Sales Operations and SFDC.
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The Developer Enablement team - part of the Developer Relations organization - is hiring a (Sr.) Product Owner (m/f/x) in Berlin for HERE’s Developer Portal (developer.here.com).
The Product Owner is responsible for delivering the vision for Developer Portal, working as part of an existing scrum team consisting of developers and test engineers distributed across two sites (Berlin and Bangalore), gathering requirements, managing the product backlog and communicating with stakeholders from across the organization. More specifically:
- Works with the Product Manager for strategic direction and high-level requirements/asks
- Aligns with Strategic Marketing on Developer GTM with Revenue acceleration goals
- Owns and prepares the roadmap for delivery
- Prioritizes and maintains the product backlog, balancing requirements from a diverse group of stakeholders
- Defines epics, user stories and acceptance criteria together with input from stakeholders and developers
- Leads sprint planning and regular backlog refinement with the scrum team in agreed Agile ways of working, acting as first point of contact between stakeholders and scrum team
- Dives into Developer Portal relevant metrics to feed into prioritization decisions
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Gather product requirement from various stakeholders across the line of businesses and liaison with engineering teams internally to ensure timely development and delivery of high quality product to the customers.
- Work with various stakeholders(Direct customers, Product managers etc.) to understand the customer expectations, product requirements and priorities. Define and prioritize Roadmap based on the input by stakeholders.
- Work with development scrum teams by writing user stories that help achieving the roadmap and accepting deliveries as per the acceptance criteria/definition of done.
- Identify and manage cross team dependencies to prevent impediments and foster collaboration.
- Conduct feasibility studies and development estimates for new and existing products.
- Responsible for E2E, UAT to ensure that product quality meets customer demands before delivery.
- Responsible for on-time product delivery to customers.
- Explanation of product features and requirements to ensure that engineering team understands the value of our offerings.
- Work closely with engineering team to create dashboards to show throughput, failover recovery mechanism, application health etc.
- Leverage JIRA, Confluence, Office365, and other tools to provide statistics and reports for project management and reporting to stakeholders.
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Come work with a fast moving and nimble "start-up team" within HERE to drive and own Information Security practices for Hitch. You will have the opportunity to play a significant impact on the future of our product, ranging from feature inception, technical decisions, and influencing the code that makes it all work. The engineering team is small and work environment is loosely structured. You do not shy away from ambiguity, yet you are a champion of clarity. Eagerness to learn, experiment, and being a self starter will be your keys to success
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HERE is hiring a Sales Support Specialist who will provide sales and process support to account executives and the Sales Director for South East Asia region. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues pertaining to sales in the region.
Your main responsibilities include:
· Supporting the SEA Sales Director and sales team in selling HERE products , services and core value proposition
· Assisting Account Executives in providing additional and improved quality detail in all information pulled for executive reporting (Task Items/Campaigns, Forecast Reports, KDM Profiles, Win details, Opportunity Comments/Descriptions)
· Managing the license agreement process (NDAs, Evaluation, Development and Demonstration, License Agreements) in accordance with Legal department processes and requirements. Confirm agreements are properly executed and returned to customers, Account Executives and the Accounting department to ensure revenue is recognized and received.
· Reviewing and following up with customers on status of aging monthly receivables (revenue at risk) to ensure timeliness of customer payment minimizing revenue in reserve including bad debt.
· Maintaining and supporting the data integrity of the internal Sales system (Salesforce.com) to accurately reflect active opportunities and risks, close dates, probabilities, stale opportunities, key decision makers, Top 100, and contact freshness
· Assisting in the preparation of presentations and training materials and being part of project-based activities where appropriate
· Taking a hands-on approach to tasks like management of weekly team calls / minutes / action item follow-up , maintenance of SharePoint sites and supporting the Sales Director with travel and expense claims
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As the Partner Account Manager, you will create breakthrough opportunities for HERE and its Partners.
You will be responsible for the end to end relationship with new and assigned Partners and execute on HERE’s Partner Program across Indonesia. HERE is growing our reach within targeted segments and your expertise within Transport & Logistics, Retail, Tech, Media and Telco, Public Sector will see you solving real business problems using innovative technology. You understand the organization, structure, and business model of Partners and develop relationships with decision makers, and technical/sales operatives to ensure efficient communication and productivity.
You will ensure that the partners are fully engaged and aligned with HERE’s vision, culminating in the co-creation of solutions which address agreed business drivers and challenges.
HERE prides itself on five core values, Be True, Be Bold, Win Together, Learn Fast, Give Back, and your role is to represent HERE in the Partner ecosystem as we drive towards our vision to enable an autonomous world for everyone.
Your main responsibilities include:
- Promoting and selling the full portfolio of HERE products and services through new and existing Partner solution providers
- Handling through partner sales quota and responsibility for building a very strong pipeline of opportunities
- You will lead all aspects of Partner management, including product portfolio training, identifying and articulating the HERE value proposition, developing and executing the Partner business plan, and effective issue resolution.
- Leading and handling Partner initiatives and identifying new strategies & incentives for field engagement and business success
- Establishing full data accuracy in Salesforce and associated internal systems related opportunity pipeline
- Taking care of queries, partner concerns and actions quickly and efficiently, always maintain phenomenal communication and provide a regular flow of information which contributes to the overall Partner experience
- Collaborating closely with the HERE direct sales team and other key internal partners
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As a Senior Software Engineer (Scala, Java, AWS, REST services), you will develop backend services to manage the content infrastructure and repositories for the state-of-the-art Mapping Technologies at HERE. You will be part of an agile pod team that is developing geo-spatial processing, enrichment and transformation tools with the goal to source and process map content in an efficient, scalable and highly automated manner to generate and maintain the freshest and most relevant map.
The candidate shall participate in all stages of software development including refining product vision, gathering requirements, software system design, coding, testing, release, and support and is expected to work with other departments to achieve cross-functional goals to satisfy product expectations.
The candidate shall follow a documented software development process and contribute to process improvements and ensure software created and released conforms to the quality requirements by accurately writing and executing test plans.
The candidate shall be open to evaluate and build POCs using newer technologies and tools including open source APIs to address business needs.
- Analyze product requirements and design to develop efficient, re-usable, reliable and scalable software with quality conformance in an innovative and iteratively growing environment
- Implement tools to enhance both automated and semi-automated map data processing, involving backend/service-based software stacks, but also dashboard components for data tracking and analysis
- Apply and extend CI/CD tools and execute end-2-end ownership of your developed Software stack, including DevOps and testing aspects
- Ability to handle multiple competing priorities in a fast-paced environment
- Collaborate with Lead and Principal engineers on architecture, design, code and configuration reviews.
Provide technical expertise for teams focused on specific software modules.
- Mentor less experienced team members on technical matters.
- Work with other engineering teams and internal customers to identify new opportunities, address critical needs and solve complex problems using your backend development expertise
- Become an expert at leveraging internal platform resources and APIs
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The Industry Solutions team at HERE engages our customers at senior management levels, understands business problems and customizes solutions that solve these business problems. This team uses a consultative selling approach. The Industry Solutions team is looking to hire an Industry Solutions Manager in Singapore for the Transport & Logistics Sector.This role will cover APAC.
As the Industry Solutions Manager, you will build new C-level relationships with target customers, using industry expertise to show the relevance of location intelligence and drive customer business outcomes. You will work in close collaboration with the account team and partners and identify tangible new opportunities for HERE products & services. This role will report into the T&L Industry Solutions Director, who is based in Berlin.
Your main responsibilities include:
- Establishing trusted advisor relationships with senior executives at focus accounts, creating mindshare for HERE.
- Building compelling use cases and customer business outcomes using the power of location intelligence, through hands-on consulting engagements
- Driving and helping capture tangible new opportunities for HERE products and services
- Collaborating with other Industry Solutions team members, the broader HERE account team and partners
- Creating compelling customer references / case studies, which can be leveraged globally
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We are looking for a Lead Software Engineer based in our Yokohama office, to provide technical product support to our customers using maps, traffic and Software Development Kits. In this role, you will be the go-to technical expert on HERE software products, guiding the regional support teams, providing second-level technical support and analyzing, testing and debugging software issues reported by the Customers. You will share knowledge and guide and train customers in understanding the benefits of HERE technical assets, by leveraging new features and implementing timely updates to all support channels with technical solutions. You will build and maintain relationships with HERE product groups and participate in internal HERE technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domains of expertise.
These are some of the main responsibilities of your role:
- Providing direct technical expertise for opportunities in one or multiple domains of knowledge
- Seeking and collating feedback to shape online community management practices and product ideation within HERE Platform, as well as to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the customer)
- Tracking and reporting customer issues to the internal teams
- Assisting in definition of and specification of usability and serviceability enhancements
- Staying sharp and sharing your knowledge, nurturing and expanding your technical readiness
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In this role, you are the go-to technical expert on HERE software products, guiding the regional support teams, providing second-level technical support and analyzing, testing and debugging software issues reported by the Customers. You enjoy sharing knowledge and feel confident guiding and training customers in understanding the benefits of HERE technical assets, leveraging new features and implementing timely updates to all support channels with technical solutions. You have a positive attitude and a problem solver who can easily build and maintain relationship with HERE product groups and participate in internal HERE technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domains of expertise.
Besides, these are some of the further challenges of your role:
- Provide direct technical expertise for opportunities in one or multiple domains of knowledge
- Seek and collate feedback to shape online community management practices and product ideation within HERE Platform, as well to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the customer)
- Track and report customer issues to the internal teams
- Assist in definition of and specification of usability and serviceability enhancements
- Stay sharp and share your knowledge, nurturing and expanding your technical readiness
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- As a senior Quality engineer, you are responsible for the coordination of the cluster selection process in India in collaboration with the manager. Furthermore, you will:
- Support the cluster selection process for all 3 regions according schedule and sampling requirements.
- Deliver process improvements for the RWT process and tool requirements for ArcGis and external tools to improve efficiency and quality
- Support and execute new test requirements for RWT tests.
- Support test program for tool testing and requirement development
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As a Senior Data Scientist within Quality Testing and Statistics (QTST), you are passionate about statistical sampling and analytic methods, measurements and machine learning models. You will work with map and location experts, engineering teams and fellow data scientists to develop testing plans, quality benchmarks, and predictive models to deliver analytic insights and solutions enabling the highest levels of quality throughout HERE’s offerings.
• Subject Matter Expert (SME) for sampling and test designs, statistics, analytics, training data, and predictive modeling.
• Create summary results and reports with graphs, tables, and charts; provide interpretations to project leaders.
• Develop sampling plans for data collection, quality evaluation, and the production of training data. Design and create estimators for the evaluation of map quality along various customer use-cases. Design and analyze A/B experiments that validate different optimization and solution approaches, and to calibrate model parameters.
• Build and test statistical and machine learning models to support improvement of a wide variety of data-driven processes for map-making data evaluation and decisions. Develop code, databases, tools, and outputs in the R programming environment.
• Work with map experts, engineering teams, and other analytic teams. Provide support to the statistical and analytical needs of various departments within the company.
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Are you an experienced marketing and communications leader? Are you a dynamic personality that can be both the architect and implementor of demand generation activities, comprehensive communications plans, sales enablement and event support? If so, HERE Technologies has an opening for you. We are currently hiring a Partner Marketing Manager (m/f/x) based in Berlin, to join our Brand organization and work in delivering demand marketing and channel enablement activities related to our “sell with” and “sell through” motion with our strategic solution partners. You will work closely with Sales to drive regional-specific plans and ensure best-practice alignment across regions (EMEAR, Americas and APAC), while enabling local optimization and impact. You bring experience in a matrixed organization, interacting with dotted line responsibility to multiple functions and organizations.
You will take care of regional shared KPIs with both the Global Brand teams and Regional Sales Organization, implementing programs that directly impact the KPIs but still incorporate and encourage key stakeholder feedback.
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As the Sales Operations Analyst , you will be part of the APAC team that sets the Sales Operations Agenda . You will play a key role in ensuring sales data integrity and governance. Your main responsibilities include
• Working with Global Sales Operations in special projects and cross functional initiatives
• Gathering regional needs and requirements into sales tools features and process performance.
• Data gathering & analysis on sales performance, translating into recommendations for productivity improvements
• Improvement of Salesforce data, information around bookings, forecasting etc.
• Sales process development
• Quality control (of data) and adherence for sales systems
• Supporting internal sites and digital infrastructure development
• Monitoring APAC pipeline trends to help ensure transparency
• Providing ad hoc analysis to understand quotas, distributor, and/or sales rep performance and competitor impact.
• Integrating, compiling, analyzing and evaluating data on sales performance metrics, including trends for products.
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At Hitch you will be joining a small team of engineers crafting the next generation of our app:
- You will have the opportunity to play a significant impact on the future of our product, ranging from feature inception, technical decisions, and writing the code that makes it all work.
- Engineering team is small and work environment is loosely structured.
- You do not shy away from ambiguity, yet you are a champion of clarity.
- Eagerness to learn, experiment, and being a self starter will be your keys to success
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A Senior/Lead Python Engineer within Urban Mobility team is responsible for leading engineering and operationalizing the processing, quality assessment, and publishing of externally sourced transit data from around the world. You specialize in all data requirements and formats to support the expansion and quality improvements of transit content and services, central to the HERE Urban Mobility offers. Additionally, you will lead and coach other team-members in the more advanced skills they may require - good people skills are essential.
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In this role you will work closely with project managers, data analysts and other developers in a fast-paced environment including multiple platforms, architectures and technologies. Furthermore, you will:
- Write clean, fast code to implement new features
- Learn and play with the code that is about to change and think how to improve it
- Make sure the existing code that is about to change has enough test coverage
- Do a code review or respond to yours.
- Collaborate with other engineering teams across the company.
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In this role you will work closely with project managers, data analysts and other developers in a fast-paced environment including multiple platforms, architectures and technologies. Furthermore, you will:
- Write clean, fast code to implement new features
- Learn and play with the code that is about to change and think how to improve it
- Make sure the existing code that is about to change has enough test coverage
- Lead code reviews of your work and of your peers.
- Help mentor less experienced engineers.
- Collaborate with other engineering teams across the company.